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  • Posted: Jun 22, 2022
    Deadline: Not specified
  • Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
    Read more about this company


    Claims Service Consultant

    What will you do?
    The Claims Service Consultant (CSC) for Field Assessment claims is accountable for the claims end to end and is responsible for coordinating and overseeing all actions on claims in this processing channel. The successful incumbent will be responsible for communicating with the client/broker from beginning to end and is the one contact person for the client/broker. Furthermore, they are also responsible for the execution on the settlement decision from the field assessor by finalizing the settlement with the insured/broker after the assessor have confirmed the outcome of the merit and quantum. Effectively maintains oversight of all relevant claims tasks and manages the claims handling process to achieve timely settlement and to minimize leakage.


    • Validation of the claim 
    • Ensuring the claim is assessment ready 
    • Adjusting estimates
    • Driving the client experience
    • Requesting for an assessor to be appointed
    • Updating notes on the claim 
    • Communicating to all parties concerned 
    • Processing of payments 
    • Rejection letters (where applicable) 
    • Appointing service providers (where applicable) 

    What will make you successful in this role?

    • Grade 12/ Matric 
    • Minimum 2 years’ relevant work experience in short-term claims. 


    • Communication Skills
    • Adaptability
    • Strong negotiation skills
    • Strong technical skills - Insurance principles
    • Must be able to work well under pressure
    • Must be able to build relationships
    • Service driven
    • Team player
    • Assertiveness skills

    Method of Application

    Interested and qualified? Go to Santam Insurance on to apply

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