Clerk (Centurion) at AVBOB South Africa

Description

• Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
• Identify the complainant and his/her relation to the policy/ funeral/tombstone invoice
• Print the relevant documentation from image Viewer to assist with evaluation of complaint. I.e. application form /funeral/tombstone invoice
• Request XDS report and attach it to the complaint, when required( All Fraud complaints)
• Open the complaint on CMS system.
• Cancel the policy/pay method (depending on the client’s instruction).
• Ensure confirmation of receipt for complaint letters and process cancellations as required.
• Update CMS and add summary notes on the complaint, actions taken, and letters posted.
• Open a case file, with the complaint number and complainant details.
• File all correspondence and complaint information in the file on CMS
• Ensure that files are allocated to senior clerks and department heads.
• Assist senior personnel with tasks and queries and  Adhoc administrative duties.
• Handle enquires (internal and external clients) and where necessary refer the matter to senior clerks

Requirements

• Grade 12.
• Knowledge of TCF/FSCA and other legislative requirements.
• 2-3 years insurance and administrative experience.
• Excellent written and verbal communication skills.
• Computer literate (excel, word and E-mail).
• Be client service oriented.
• Ability to fit in and function in a team.
• Ability to independently show initiative.
• Ability to work under pressure and still be effective.
• Effective planning and time management skills.
• Ability to pay attention to detail.
• Must be able to evaluate every case/ situation according to merit.
• Self-motivated.