Jobs at AVBOB South Africa

Description

• Recruit  high  quality  representatives  timeously  and  accurately
• Ensure  that  appointed  representatives  are  adequately  trained
• Manage  a  team  of   insurance  representatives  optimally
• Ensure  that  the  set  insurance  sales  targets  are  reached
• Ensure  and  monitor  compliance  with  respect  to  FAIS/FICA/LTIA  and  all  other  relevant  legislation
• Risk  management
• Develop  and  expand  markets

Requirements

• Grade  12
• A  suitable  industry  entry  qualification  within  the  requirements  of  the  FSCA
• Comply with FAIS legislation for registration as Fit and Proper individuals:
• Applicants who entered the industry as follows:
• From years 2004 – 2007 requires 30 credits on NQF 4 obtained by 31 December 2009.
• From years 2008 - 2009 requires 30 credits or 60 credits on NQF 4 obtained by 31 December 2011 or full FAIS recognised qualification obtained by 31 December 2013
• All those appointed in the industry from the year 2010 onwards require a full FAIS recognised qualification
• Clear ITC
• Clear criminal record
• RE5  certificate
• RE1  will  be  an  advantage
• Drivers’  license,  own  reliable  transport  and  cell  phone
• Proven  success  in  the  Marketing  of  Life  Assurance  for  at  least  three  years

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Description

• Receive and process new client complaints, determine their nature, and register them into the Complaints Management System (CMS).
• Identify the complainant and his/her relation to the policy/ funeral/tombstone invoice
• Print the relevant documentation from image Viewer to assist with evaluation of complaint. I.e. application form /funeral/tombstone invoice
• Request XDS report and attach it to the complaint, when required( All Fraud complaints)
• Open the complaint on CMS system.
• Cancel the policy/pay method (depending on the client’s instruction).
• Ensure confirmation of receipt for complaint letters and process cancellations as required.
• Update CMS and add summary notes on the complaint, actions taken, and letters posted.
• Open a case file, with the complaint number and complainant details.
• File all correspondence and complaint information in the file on CMS
• Ensure that files are allocated to senior clerks and department heads.
• Assist senior personnel with tasks and queries and  Adhoc administrative duties.
• Handle enquires (internal and external clients) and where necessary refer the matter to senior clerks

Requirements

• Grade 12.
• Knowledge of TCF/FSCA and other legislative requirements.
• 2-3 years insurance and administrative experience.
• Excellent written and verbal communication skills.
• Computer literate (excel, word and E-mail).
• Be client service oriented.
• Ability to fit in and function in a team.
• Ability to independently show initiative.
• Ability to work under pressure and still be effective.
• Effective planning and time management skills.
• Ability to pay attention to detail.
• Must be able to evaluate every case/ situation according to merit.
• Self-motivated.