Clerk: Front Counter (Cape Town) at Mustek Limited

Purpose:

• The Front Counter Clerk in the technical department is responsible for assisting clients with the booking in of goods for repairs, and collection of repaired goods. Work to solve problems quickly, maintaining a friendly and professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible.

Responsibilities:

• Book in repairs with 100% accuracy.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail clients to collect stock and update system.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Maintain effective tracking of uncollected repairs.
• Follow up with clients on all outstanding queries.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Follow appropriate quality procedures at all times.
• Escalate problems or concerns to Supervisors or Technical Manager without delay.
• Maintain excellent etiquette when communicating per e-mail or telephone.
• Maintain good housekeeping of the front counter at all times.
• File all paperwork daily.

Requirements

Qualification and Experience:

• Matric
• Reception courses e.g., telephone etiquette
• Minimum 1 years’ experience as a receptionist preferable

Skills and Knowledge:

• Good knowledge of general administrative processes
• Computer literacy, especially Microsoft Outlook and Word
• Attention to detail
• Task focused