Current Opportunities at Mustek Limited

Purpose:

• Obtains revenue and pays invoices by verifying and completing payable and receivable transactions. Perform routine clerical, bookkeeping, accounting, and administrative work to accomplish the financial functions of the company.

Responsibilities:

• Prepares work to be accomplished by gathering and sorting documents and related information.
• Pays invoices by verifying transaction information; scheduling and preparing disbursements; obtaining authorization of payment.
• Obtains revenue by verifying transaction information; computing charges and refunds; preparing and mailing invoices; identifying delinquent accounts and insufficient payments.
• Collects revenue by reminding delinquent accounts; notifying customers of insufficient payments.
• Prepares financial reports by collecting, analysing, and summarizing account information and trends.
• Maintains accounting ledgers by posting account transactions.
• Verifies accounts by reconciling statements and transactions.
• Resolves account discrepancies by investigating documentation; issuing stop payments, payments, or adjustments.
• Maintains financial security by following internal accounting controls.
• Secures financial information by completing data base backups.
• Maintains financial historical records by filing accounting documents.
• Contributes to team effort by accomplishing related results as needed.

Requirements

Qualifications and Experience:

• Matric
• Degree in Business Administration, Finance, Accounting or a closely related field
• Minimum 2 years’ experience in accounts payable

Skills and Knowledge:

• Basics of financial management principles
• Accounts payable functions
• Budgetary, accounting, and reporting systems
• Computers and electronic data processing
• Good working knowledge of Microsoft Office
• Accounting principles and practices
• Modern payroll practices
• Working knowledge of relevant legislation e.g. FICA
• Good computer literacy in Microsoft applications especially Excel
• Good knowledge of Accounting principles and practices
• Good administrative skills
• Good written and verbal communication skills
• Ability to operate the necessary tools and equipment
• Ability to establish and maintain effective working relationships

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Purpose:

• To provide support to the Group Governance, Risk and Compliance function. To help the organisation accomplish its objectives by bringing a systematic, disciplined approach to evaluate and improve the effectiveness of risk management, system of internal controls, and governance processes.

Responsibilities:

Governance

• Maintain a culture of risk management supported by policies and procedures.
• Escalate issues relating to non-compliance.
• Effectively promote and practice good corporate governance.

Risk Management

• Assist with the implementation of enterprise risk management strategies.
• Maintain enterprise risk registers for Mustek, Rectron and MIE. This includes the process of identification of threats and risk exposures, the assessment and management thereof.
• Maintain the information systems risk registers for Mustek and MIE.
• Assist in report writing where requested.
• Maintain an orderly filing mechanism for the governance, risk and compliance office.
• Keep track of all tip-offs received (investigative work to be conducted and ensure all reporting requirements are met).

Compliance

• Keep abreast of legal updates.
• Keep abreast of applicable governance, risk and compliance updates.
• Ensure company-wide adherence to relevant pieces of legislation with particular emphasis on POPIA (ISO27001) and B-BBEE.
• Monitor and enforce compliance with procurement policies and procedures.

Ad Hoc Duties

• Perform all reasonable tasks given by management, with approval from the Group Governance, Risk and Compliance Manager.

Requirements

Qualifications and Experience:

• A Bachelor’s Degree in finance/ risk, compliance, governance, internal audit, law, or equivalent is a minimum requirement
• Additional governance qualification/ certification
• At least 4 years’ experience in a governance, risk & compliance environment
• Experience with POPIA
• Experience with B-BBEE
• Compliance frameworks experience/ knowledge
• Experience conducting internal investigations

Skills and Knowledge:

• Extremely organized, detail oriented and efficient
• Ability to manage tight deadlines, being punctual while handling heavy workload
• Strong interpersonal skills, excellent communication, and reporting capability
• Self-directing, ability to coordinate and direct others
• Ability to work efficiently in a broad cultural spectrum
• Forward thinking
• Networking skills
• Enterprise risk management
• Internal controls in the workplace
• Operational compliance requirements
• Office 365
• Relevant legislation, regulations, and prescripts
• Report writing
• B-BBEE
• POPIA

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Purpose:

• To ensure that general service administration within the workshop is well maintained, and to ensure that all multinational repair and SLA set targets are meet as per requirements.

Responsibilities:

Accountabilities include, but are not limited to:

• Follow up on all incoming and active repair Jobs.
• Follow up on all multinational active RMA’s.
• Run and manage all multinational RMA system, monitor ETAs and update system accordingly.
• Manage and monitor all multinational spare part backorder and allocations to ensure repair TAT.
• Pull a daily and weekly RMA report and provide detail feedback to management and vendor.
• Follow up on repair ETA; provide feedback to customers and update the system accordingly.
• Provide accurate and friendly service to customers and interact with other departments as required.
• Creating and maintaining filling systems to adequately provide administration service.
• Conformance to policies and procedures and a high quality of customer service.
• Ensure that all multinational spare parts are assigned to technicians, and all used defective parts that are returned within the stipulated TAT.

Requirements

Qualification and Experience:

• Matric
• Administrator experience will be of an advantage
• ITIL foundation (will be of an advantage)
• 2 years SLA experience
• Word; Excel and Outlook

Skills and Knowledge:

• Good knowledge of general administrative and internal processes
• Customer service knowledge
• Good verbal and written communication skills
• Communication skills, with excellent telephone manner and e-mail etiquette
• Basic computer literacy especially in Microsoft applications skills

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Purpose:

• The Co-Driver is to provide a professional, efficient, and effective co-driving and logistics support to the general functioning within the logistics department.

Responsible:

• Assist in Stores dept. when requested to do so.
• Assist the Drivers with deliveries.
• Assist with delivering urgent stock to customers.
• Assist at the collections front counter.
• Assisting with couriers when there is backlog.
• Assist with loading the vans with orders.
• Assist with notifying sales that their orders arrived.
• Ensure that all stock and orders are properly stored on pallets at all times.
• Keeping a record of all stock that is invoiced and putting relevant notes on the system.
• Assist with the Demo packing of demo orders, with relevant demo paperwork.
• Assist with taking the stock from the truck to the relative departments and people.
• Assist customers with loading of the stock, when collecting.
• Assist with taking the daily invoices upstairs at the end of the day.
• Assist with releasing and checking of monitors – 32” upwards for damage and out of box failure.
• Assist in Stores dept. with packing stock away.
• Assist with picking of stock in stores.
• Assist with stock taking on a daily and weekly basis.
• Assist with shelving of stock in the relevant logistics sections.

Requirements

Qualification and Experience:

• Matric
• Valid Driver license
• 2 years driving experienced
• Warehousing, logistics and/or supply chain Diploma/certificate – preferred
• Storekeeping & Stock control certificate - preferred

Skills and Knowledge:

• Basic knowledge of general administrative processes and logistics
• Good knowledge of facility layout
• Good communication
• Good people skills
• Must have enthusiastic and positive attitude
• Keen to learn

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Purpose:

• The Sales Administrator is responsible for assisting the Sales Executives, Pre-sales Specialists and building customer relationships.

Responsibilities:

• Responsible for processing orders by telephone, email or mail.
• Check that orders include the correct prices, discounts and product numbers and enter them into the company’s computer system.
• Administrators maintain sales records and update customer records.
• provide information on sales by product line or territory that sales managers use to prepare reports and monitor performance.
• Processing a high volume of product orders.
• Processing invoices for all sales transactions
• Checking prices and contracts are up to date.
• Reporting monthly sales results to the sales team.
• Supporting the sales force with general operations to help reach the team’s objectives.
• Taking phone calls from customers.
• Communicating internally important feedback from customers.
• Dealing with and responding to high volumes of emails.
• Monitoring quotes issued and follow-up to close sales.
• Keep up to date with product trends and specs.
• Manage demo items issued to resellers – monthly.

Requirements

Qualification and Experience:

• Matric
• Sales and/or Marketing qualification preferred
• 3+ year experience within ICT industry sales and marketing

Skills and Knowledge:

• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Excellent administration skills
• Excellent telephone etiquette
• Excellent communication skills
• Excellent people handling skills
• Networking skills
• Organising skills
• Time management skills
• Efficient computer literacy especially in MS applications

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Purpose:

• The Front Counter Clerk in the technical department is responsible for assisting clients with the booking in of goods for repairs, and collection of repaired goods. Work to solve problems quickly, maintaining a friendly and professional attitude even in the face of challenges, such as an irate client. Strive to provide customers with the best experience possible.

Responsibilities:

• Book in repairs with 100% accuracy.
• Carry out warranty checks immediately during booking in on all units brought for repair.
• Phone or e-mail clients to collect stock and update system.
• Return the repaired goods to the correct customer on collection with 100% accuracy.
• Maintain effective tracking of uncollected repairs.
• Follow up with clients on all outstanding queries.
• Ensure that all opened stock items returned for credit is checked by a technician before it is credited.
• Follow appropriate quality procedures at all times.
• Escalate problems or concerns to Supervisors or Technical Manager without delay.
• Maintain excellent etiquette when communicating per e-mail or telephone.
• Maintain good housekeeping of the front counter at all times.
• File all paperwork daily.

Requirements

Qualification and Experience:

• Matric
• Reception courses e.g., telephone etiquette
• Minimum 1 years’ experience as a receptionist preferable

Skills and Knowledge:

• Good knowledge of general administrative processes
• Computer literacy, especially Microsoft Outlook and Word
• Attention to detail
• Task focused