Administrator: Sales (Durban) at Mustek Limited

Purpose:

• The Sales Administrator is responsible for assisting the Sales Executives, Pre-sales Specialists and building customer relationships.

Responsibilities:

• Responsible for processing orders by telephone, email or mail.
• Check that orders include the correct prices, discounts and product numbers and enter them into the company’s computer system.
• Administrators maintain sales records and update customer records.
• provide information on sales by product line or territory that sales managers use to prepare reports and monitor performance.
• Processing a high volume of product orders.
• Processing invoices for all sales transactions
• Checking prices and contracts are up to date.
• Reporting monthly sales results to the sales team.
• Supporting the sales force with general operations to help reach the team’s objectives.
• Taking phone calls from customers.
• Communicating internally important feedback from customers.
• Dealing with and responding to high volumes of emails.
• Monitoring quotes issued and follow-up to close sales.
• Keep up to date with product trends and specs.
• Manage demo items issued to resellers – monthly.

Requirements

Qualification and Experience:

• Matric
• Sales and/or Marketing qualification preferred
• 3+ year experience within ICT industry sales and marketing

Skills and Knowledge:

• Computer knowledge, specifically MS office applications
• Basic knowledge of budgeting, sales/marketing principles, etc.
• ICT industry knowledge
• Excellent administration skills
• Excellent telephone etiquette
• Excellent communication skills
• Excellent people handling skills
• Networking skills
• Organising skills
• Time management skills
• Efficient computer literacy especially in MS applications