Clerk: GRA at DHL Supply Chain

Key Responsibilities

• Perform administrative tasks in line with relative SOP.
• Extract and report submission for outstanding POD’s and comments of received POD’s to be processed on report. (Submission to be done by 10am).
• Report on outstanding RSO’s.
• Daily report of POD’s received from customers/transporters (to track if PODs are received as from other parties as per agreement).
• Send report for heat logs (to keep track of credits not yet processed).
• Check documents in against exit documents - advise transport department of any missing invoices.
• Investigate with transport department of any missing invoices.
• Reconcile returns/uplifts to tally sheets and record forced uplifts - allocate reason codes for returned stock.
• Process returns /uplifts into the system accurately according to the relevant SOP, within 24hrs.
• Process PODs daily.
• Attend to customer queries and requests. Adhere to 72-hour resolution for customer query. If not resolved escalate to superior.
• Process credits daily. If no feedback provided in 24 hours escalate to superior.
• Audit, file and scan all PODs processed for the day and upload to Oculus or any customer POD portals.
• Send end of day report for processed, audit and filed and PODs awaiting for heat logs.
• Audit and filing report sent to document storage supplier and request for box collection once or twice a week.
• Meeting of KPI’s (POD’s on RSO and Outstanding reports for more than 14 days to be cleared).
• All POD’s outstanding to be investigated and requested from the relevant parties. Include management and supervisor.
• If PODs not received in time request from Transporters and/or backdoor checking suppliers to avoid not adhering to KPI’s.
• Retrieval of invoices from the Creeds portal.
• RSO clean up and Uplift clean up in Pride/TOMS gets done weekly.
• Processing on TOMS.
• Keep the damages cage neat and ensure frequent processing of return orders.
• Ability to control and manage debrief and returns process.
• Arrange General worker to do debriefing and SAWS.
• Understand and communicate with all external customers, understand their requirements and Needs.
• Ability and Flexibility to work shifts and overtime when required.
• Ability to work within a rapidly changing environment.
• Assist with other ad-hoc duties and administration functions.
• Works in conjunction with all departments.

Qualifications & Experience

Education

• Matric.
• Certificate/diploma in Inventory Management.

Experience

• 3-5 years of experience working in warehouse/logistics environment.
• 3-5 years of experience working in inventory environments.
• Excellent communication and Interpersonal skills.
• Team player.
• IT literate.
• Analytical approach to problem solving.
• Ability to work within a team.
• Literacy and Numeracy.
• Ability to follow work procedures and safety rules.
• Ability to read, understand and follow directions/instructions.
• Knowledge and experience of the SAP WM system.