Client Care Assistant: Main Reception at Sanlam Group

What will you do?

• Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters.
• Handling of general enquiries.
• Rendering of excellent client service.
• Effective communication, listening, understanding and interpreting to meet clients’ requirements.
• Operational responsibilities (housekeeping, applying of safety/security measurements).
• Administrative responsibilities (e-mail, room reservations, incoming/outgoing mail)

Qualification and Experience

• Matric or Grade 12
• 2 – 5 Years frontline experience in a corporate environment
• Outstanding attendance record
• Working shifts

Knowledge and Skills

• Effective communication skills in Afrikaans and English with Xhosa as a third language an advantage
• Knowledge of Sanlam 
• Computer literate
• Protocol/Etiquette
• Understanding of cultural diversity
• Excellent communication skills
• Interpersonal skills

Behavioral Competencies

• Client orientation
• Professionalism
• Initiative
• Teamwork
• Stress tolerance
• Integrity
• Self confidence
• Change and adaptability

Core Competencies

• Cultivates innovation - Contributing dependently
• Customer focus - Contributing dependently
• Drives results - Contributing dependently
• Collaborates - Contributing dependently
• Being resilient - Contributing dependently