Client Care Graduate at FAIS Ombud SA

Requirements for application

• South African citizen with a valid South African Identity document.
• Office Administration Diploma (NQF 6)
• Passion for public service and an interest/desire to work in the Financial Sector.
• Strong academic background.Must be able to work in a stressful environment, willing to learn and work extra hours.
• Energetic, self-driven and deadline driven.
• Must be computer literate.

Key Performance Areas:

• Register new complaints.
• Assess whether a complaint falls within jurisdiction in terms of the FAIS Act or theFinancialServices Ombuds Scheme Act 37 of 2004 (FSOS).
• Assist and guide complainants in whether their complaint falls within the jurisdiction of theFAISAct or FSOS Act.
• Extract the essence of the complaint from available information provided and requestadditionalinformation where required.
• Refer complaints that do not fall within the jurisdiction of the FAIS Act and FSOS Act to otherrelevant entities.
• Liaise with complainants and financial service providers
• Please note that correspondence and communication will only be conducted with shortlisted candidates and that the FIAS Ombud reserves the right not to appoint if a suitable candidate is not identified.