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OUTsurance is a customer-centric financial services company with a global foot print. We are vibrant, successful and values orientated with an awesome dynamic culture encapsulated by the ethos that clients and staff “always get something OUT.” Our success can be attributed, amongst other things, to the outstanding people that work for us.
Job Description
Dealing with client queries and complaints on all levels in a competent, efficient and professional way, in accordance with the quality standards that are in place and in accordance with the values of OUTsurance. Required to upsell on existing policies.
Qualifications
Minimum Matric qualification or equivalent qualification
FAIS accreditation is essential (RE and Full Qualification) for applicants that have been working in the financial services industry prior to December 2010, preference will be given to applicants with their FAIS Regulatory Exams (RE1) completed.
Additional Information
Required Competencies & Personal Attributes:
Extensive Sales and Customer service experience is essential
Previous call centre experience - preferably in a client centric or sales environment
Previous experience in the insurance industry would be advantageous
Responsible to up-sell existing policies
An ideal candidate will be able to align their personal work values to the OUTsurance values of Awesome Service, Dynamic, Honest, Human, Passionate and Recognition.
Preferably a candidate with experience in short term insurance.
Preferably a candidate that has worked in a role where their salary was based on a commission structure.
Attributes:
Client service oriented
Attention to detail/Quality oriented
Deadline and results oriented/Work standards
Initiative
Enthusiastic and passionate about the job and the company
Effective at planning and organisation/Work management
Teamwork/Collaboration
Judgment/Problem solving
Adaptability
Integrity
Tolerance for stress
Ambitious
highly motivated
Driven
Customer Service enthusiasts
Work independently when required
Skills:
Selling skills
Interpersonal and communication skills
Negotiations
Keyboard skills
In accordance with OUTsurance Insurance Company Ltd Employment Equity goals, preference will be given to individuals who meet the job requirements and are from the various designated groups.
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