Client Care Manager - Bellville at Santam Insurance

What will make you successful in this role?

• Mandated to recommend to stakeholders in resolving disputes, considering fairness, equity and materiality.
• Knowledge sharing and meeting client’s expectations.
• Self-development and keeping abreast of new developments within the industry.
• Maintain a good working relationship with all stakeholders.
• Data integrity.
• Deal with complainants in a professional and courteous manner and address concerns.
• Responsible for regulatory complaints. 
• Good decision making and working under pressure living the Santam values.
• Excellent writing skills.
• Achieving work goals and objectives

Qualification

• Law degree
• Preferably Admitted Attorney

Knowledge and Experience

• Minimum 3 years’ practicing attorney.
• Dispute resolution experience/training.
• Minimum 1 year client service experience.
• Knowledgeable in short-term insurance industry.
• Advantageous to comprehensive understanding of Santam products and services.