Job Opportunities at Santam Insurance

What will make you successful in this role?

• Manage appropriate underwriting rules for the commercial portfolio aligned with Santam’s risk appetite and rating structures.
• Provide technical underwriting expertise and advice to all internal clients.
• Understand, and champion the underwriting needs of intermediaries, staff and clients by Identify underwriting trends and addressing pro-actively.
• Handle referrals for complex underwriting and pricing exceptions
• Influence the behaviour of business partners in terms of underwriting applied on policies as well as underwriting actions which impact profit.
• Propose underwriting enhancement which may include wording changes or new coverages.
• Support the development of new product underwriting functionality on Santam platforms and applications.
• Assist with transfer of skills to underwriting partners in the business.

QUALIFICATIONS

• Bachelors’ Degree/AIISA/FIISA or comparable short term insurance qualification
• FAIS compliance (min of 120 credits on NQF5 in commercial insurance)
• Completed or in the process of completing the Santam Academy courses in commercial insurance (Internal)
• Completed the Risk Identification and Assessment programme (Internal)

KNOWLEDGE 

• Advance knowledge in MS Office:  Word, Excel, PowerPoint, Outlook as well as Microsoft Dynamics 365 
• In depth knowledge and understanding of commercial policy wordings 
• Extensive short-term insurance knowledge 
• Understanding of Commercial Underwriting quoting tools 

EXPERIENCE 

• Minimum of 10 years short-term insurance industry experience within a Commercial underwriting environment, with at least 5 years specifically focused on pricing and underwriting of risks.  

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What will make you successful in this role?

The successful incumbent will be required to:

• Plan, perform and report on due diligence reviews as part of the onboarding process for new business partners that intents to enter into an Outsource Service Agreement (OSA) or a Binder Holder Agreement (BHA) with Santam.
• Plan, perform and report on continuous quality assurance reviews on those business partners that are operating on external platforms through a BHA or premium collection agents.
• Ensure that  findings arising  from these reviews and reviews from Group Internal audit and  are tracked through to resolution.
• Develop and maintain a risk-based approach which will be used by the Quality Assurance team in performing reviews.
• Develop Process, Risks and Controls Matrices (PRCMs) and working papers that will be followed by the Quality Assurance team.
• Develop and maintain a quality assurance methodology which will govern how reviews are conducted.
• Review quality assurance reports completed by the Quality Assurance team and ensure that the reports are of the required quality.
• Maintain an up-to-date contract register of OSAs and BHAs.
• Manage the regulatory reporting notification process with Group Compliance during Onboarding, termination of OSAs/BHAs or material amendment of contracts.
• Act as an internal trusted compliance adviser to various business stakeholders.
• Compile monthly reports for Outsource Business MANCO or CPM Manco.
• Manage the Quality Assurance team – develop Key Performance Indicators, perform appraisals and provide guidance throughout projects; and
• Assist with budgeting for the Quality Assurance team.

Qualifications and Experience

• Relevant bachelor’s degree, Audit or Compliance 

Minimum requirement of:

• 5 years or more relevant experience in conducting quality assurance reviews, Audits or Compliance Monitoring 
• 5 years or more proven track record of managing people 

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What will make you successful in this role?

• Mandated to recommend to stakeholders in resolving disputes, considering fairness, equity and materiality.
• Knowledge sharing and meeting client’s expectations.
• Self-development and keeping abreast of new developments within the industry.
• Maintain a good working relationship with all stakeholders.
• Data integrity.
• Deal with complainants in a professional and courteous manner and address concerns.
• Responsible for regulatory complaints. 
• Good decision making and working under pressure living the Santam values.
• Excellent writing skills.
• Achieving work goals and objectives

Qualification

• Law degree
• Preferably Admitted Attorney

Knowledge and Experience

• Minimum 3 years’ practicing attorney.
• Dispute resolution experience/training.
• Minimum 1 year client service experience.
• Knowledgeable in short-term insurance industry.
• Advantageous to comprehensive understanding of Santam products and services.