Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum five years’ experience within a manufacturing environment
Previous customer service experience
Understanding of accounting processes and procedures
Strong oral and written communication skills
Ability to work under pressure and meet targets and deadlines
Able to work effectively in a complicated environment with minimal management guidance/supervision
Good analytical and problem-solving ability
Technical understanding
Key Responsibilities:
Customer SLA Adherence
Support engagement with all external stakeholders (i.e.: vendors) to ensure successful operations of the identified cash products and solutions through adherence to customer/vendor agreements
Support the addressing of any escalated queries and identify trends where SLA has been breached by the vendor.
Implement initiatives following the mandate together with other identifiable value-adding activities within the allocated time frame
Responsible for providing operational performance MIS input to enable accurate performance reporting
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