Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Must be firearm trained for Business Purpose
- No criminal record
- Applicants to reside in Durban
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management.
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Minimum Requirements:
- Clear criminal record
- Grade 12 or equivalent
- Computer literate
- At least 2 years’ cashier experience or similar role
- Able to work under pressure
- Must be able to work at night
Job Specification:
- Ensure that cash processing procedures are adhered to
- Counting and verifying money
- Balancing and reconciling money
- Operating money counting machines
- Packing ATM’s
Other Personality Attributes and core competencies:
- Must be honest and reliable
- Must have good verbal and language abilities
- Able to follow instructions accurately
- Pay attention to detail
- Must be self- motivated
- Willing to work overtime
- Alertness
- Possess numeric skills
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Minimum qualification and experience:
- 3 to 5 years of stores experience preferably supervisory experience
- Excellent working knowledge of EXCEL
- SAP experience an advantage or experience on other Inventory systems
Main duties & responsibilities:
- Develop and maintain inputs to computerised inventory system – ensure all items received and dispatched are accurately captured within regional deadlines.
- Implement a check process in terms of outstanding purchase orders – receiving of physical items and services as well as system receipting (for stock and non-stock items).
- Ensure all items dispatched and received are captured timeously in line with the regional deadlines.
- Manage cycle count requirements.
- Ensure that internal and external customer service and lead time are achieved within existing financial constraints in order to meet marketing and financial objectives.
- Ensure requisitions are from approved vendor, product, price lists and agreements
- Monitor quality of products from suppliers
- Ensure that suppliers adhere to lead time for delivery of orders
- Liaise with the Head Office procurement department and support them with information needs
- Manage the physical and system receipting and issuing of stock on a daily basis as per the service/installation job schedule requirements.
- Ensure strict access control to the stores area.
- Organise inventory storage to optimize operational efficiency and storage space utilisation.
- Implement a check process on all goods entering the stores area in terms of quality / data sheets are correctly labelled.
- Coordinate and manage the monthly stock take process.
KPI’s
- Inventory holding values
- Stock turn days
- Obsolescence %
- Open purchase order
- Stock variances – investigate, follow up and prepare variance report with full explanations
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Main Responsibilities
- Receiving of repairs, maintenance, and tyre quotes from all suppliers via email and loading quotes on GreenFleet
- Issue pre reference number to dealers for vehicles under maintenance plan
- Check history of each vehicle
- Flag any discrepancies eg: duplicate repairs, incorrect labour rates, incorrect odo readings etc
- Ensure vehicle history report and all relevant documentation is attached prior to sending quotes for approval to Fleet Manager
- Create and send purchase orders to relevant parties
- Repair cost verification
- Follow up with suppliers on invoices and open PO’s
- Receive & receipt invoices
- Attend to and resolve queries
- Load daily quotes received from all suppliers on tracking report
- Liaise with suppliers, fleet controllers, fleet managers and internal customers
- Order company fuel cards
- Consolidate Open PO report and Engen report
- Issue licence discs to fleet controllers
- Load asset verification photos for private staff on the system
- Traffic fines management
Accident admin:
- Captures accidents on Master report
- Register claim on GreenFleet
- Appoint assessor
- Follow up on outstanding documents (Quotes, presentation, MVA pack etc.)
- Prepares quotes for sign off
- Generate PO’s
- Request invoices and receipt
- Liaise with supplier and internal customers
- Consolidate weekly accidents reports, Open order report
- Complete Capex 2 disposal
Office Administration
- Maintain accurate filing records for vehicle fleet
- Adhoc administrative tasks as delegated by Admin Manager and Fleet Manager
- General administrative duties (printing, scanning etc)
Education and Qualification
- Gr 12
- Any transport qualifications or working towards a technical or transport qualification
- Fleet and transport training completed will be an advantage
Experience and Training
- 5 Years’ experience in an administrative role within a fleet maintenance or workshop environment
- Supplier and customer liaison
- Relationship building
- Maintenance call centre (advantage not compulsory)
- Knowledge of car parts, service levels, labour rates, licencing and COF’s, tyres etc
- Strong technical background
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Minimum Requirements:
- Grade 12
- Code 8 Driver's License
- At least 3 years’ experience and full knowledge of AARTO and Municipal Traffic Fines systems.
- Proficiency in MS Word.
- Strong Excel knowledge is essential.
- Ability to liaise professionally with Municipalities, personnel and management at all levels.
- Ability to work without supervision, under pressure and meet strict deadlines.
- Ability to work extended hours.
- Must be Willing to Travel
- Knowledge on road worthy’s (COF), Enforcement Orders, and traffic fine representations.
- Report writing skills.
- Communication skills.
Core competencies:
- Business acumen.
- Vision and influence.
- Analytical and critical thinking skills.
- Communication of direction and purpose.
- Goal setting.
- Driving for results.
- Self – development.
- Driving and managing change.
- Communication.
- Teamwork.
Key Performance Areas: (Not totally inclusive):
- Receive new traffic fines and distribute to the relevant branches.
- Capture and Update traffic fine information on Internal Spreadsheets and GreenFleet System.
- Redirect traffic fines according to driver feedback received from the branches within 5 working days.
- Check ALL receival methods of Fines i.e. online traffic fine systems – Paymyfines, AARTO, PayCity etc. for any new fines not dealt with / received by post, print and give/allocate to relevant AARTO Administrator according to Business units / Areas and or workload.
- Compile and mail Weekly Fines and Repeat Offenders Regional Fines Reports for Executives on Thursdays or ensure this is done by another AARTO Administrator.
- Work directly with CSA HOD’s to manage their Fines timeously
- Deal with any fine queries and department audits.
- Liaise with traffic departments re fines not redirected and ensure the Proxy’s name is clear of any summonses or warrants.
- Manage the other AARTO Administrators and ensure all fines are redirected in time.
- Personally ensure that Fines, where feedback is not received in 5 days, are redirected in 5 days to the relevant Branch Manager responsible at the time the Fine was incurred.
- Learn and Make use of Cliq Sense as a BI Tool for the CSA Fleet Department
- Attend all meetings where and when required.
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MAIN PURPOSE OF JOB:
- The incumbent will be responsible for ensuring the effective running of the fleet within the region by ensuring the maximum number of serviced and reliable vehicles is available for deployment. The incumbent is also responsible for analysing all available fleet information to ensure optimal utilization of vehicles and report back to business.
QUALIFICATION & EXPERIENCE:
- Relevant Degree or three year diploma – Fleet or Transport Management
- Experience in fleet essential
- 5 years’ experience at Middle Management level
- People Management experience with a proven track record of employee engagement and development
- Stakeholder management
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Computer Literate (MS Office, advanced Excel, PowerPoint, Internet)
- Financial acumen
- Extensive travel between Inland and Coastal KZN
COMPETENCIES (TECHNICAL & BEHAVIOURAL)
- Action oriented
- Assertiveness
- Functional technical expertise
- Change management agent
- Problem solving
- Managing and measuring work
- Drive for results
- Negotiating
- Aligning for performance
- Safety awareness
- Time management
KEY PERFORMANCE AREA
OPERATIONS
- Liaise with Branch and Operations Managers and Local Fleet Co-ordinators concerning the running of their sub-fleets –
- Fuel consumption
- Pre-trip inspections
- Ensure the correct servicing and mechanical maintenance of the fleet through controlling the performance
- Securedrive violations
- Tyre management
- Control and direct the activities of Local Fleet Department concerning requirements, performance and trend activities, guidelines and deadlines of and reporting of Local Fleet Co-ordinators and Administrators
- Endeavour to reduce Motor Vehicle Accidents within the Region
- Maintain good working relationships with suppliers and service providers to ensure prompt attention to company requirements
- Maintain records and statistics to provide data for proactive and reactive measures and planning
- Assist Management to plan for the effective usage and control of vehicles under their supervision
- Authorize the procurement and cancellation of fuel cards
- Monitor and provide feedback to managers regarding fuel consumption
- Scrutinize fuel reports received from suppliers to ascertain correct fuel consumption
- Sample controls of vehicle monitoring equipment to determine levels of excessive idling and advising management of the outcome
- Liaising with management to leverage of best practices within Fleet department
- Implement all fleet SOPs
FINANCE MANAGEMENT
- Prepare for the purchase of capital items and assets (including lease vehicles)
- Plan and authorise the purchase of consumables and maintenance of vehicles for region
- Asset management
- Implement three quote system for all procurement
- Work closely with the Finance department monitor expenditure and invoicing
- Assist in budget preparations and management
EHS
- Set the tone and advocate Zero Harm initiatives and implement strategies to ensure employee health and safety
- Ensure legal compliance of fleet
- Manage accidents
HUMAN RESOURCE MANAGEMENT
- Pro-actively engage with employees to ensure optimal work performance, employee satisfaction and low attrition rates in an environment prone to employee development
- Recruitment and development of talented employees in conjunction with the Human Resources department
- Quarterly performance management review and discussions with direct reports
CUSTOMER SERVICE
- Reduce vehicle off the road incidents
- Discuss and plan turn back process
- Discuss and plan maintenance schedules
- Ensure timeous fitting of equipment: tracking unit, bullet proof glass, vehicle branding
- Identify potential fleet problem areas/challenges
- Management of all customer vehicle-related complaints..
PERFORMANCE STANDARDS
- Ensure monitoring of motor vehicle accidents
- Ensure maintenance and tracking and re-issuing of fuel cards at the correct intervals
- Ensure required reporting is compiled accurately and distributed timeously to all relevant parties
- Ensure that all vehicle and fleet monitoring tools are managed and actioned
- Ensure fuel card management and compliance to fuel card policy
- Ensure satisfactory and accurate records from service providers
- Ensure monthly reviews are conducted with Regional & Branch management on fleet performance and strategies
- Ensure all necessary admin is completed
- Ensure accurate forecasting and cost reduction initiatives to increase profitability and contingency planning
- Ensure that asset allocations are correct and executes
- Ensure safety awareness programmes as per Zero Harm strategy are followed
- Ensure all vehicle accidents are investigated thoroughly
- Ensure that process are followed with corrective actions, disciplinaries wrc. Wrt accidents
- Ensure department is fully and appropriately staffed at all times with equipment
- Maintain staff morale
- Ensure training and development of team members
- Ensure compliance to HR policies and procedures at all times
- Ensure all fittings of equipment takes place as scheduled
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Minimum Requirements
- Grade 12 (Matric) Certificate of equivalent.
- Must have mining site knowledge.
- PSIRA Grade A/B registered and accredited, up to date.
- No Criminal Record or any pending cases.
- Valid driver’s license with own reliable transport.
- Minimum 2 - 5 years’ Site Supervisory or Management experience.
- Staff Management experience essential.
- Computer literacy.
- Clear Criminal Record.
- Must be physically fit and in good health.
- Must reside in the greater Johannesburg area or willing to relocate on own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services and clients regarding security services rendered.
- Daily feedback and liaison with Fidelity Security Services Management and Clients.
- Compiling, distribution, and communication on daily, weekly, and monthly reports.
- Compiling, distribution and communication on all Incident, Accident, and Investigation reports.
- Obtaining statements of all investigations.
- Ensuring the posting of Security Officers is done timeously for full site coverage on both day shift and night shift, as per Client SLA agreement.
- Ensuring that all Security Officers meet the contractual requirements as stipulated by the client.
- Disciplined staff. Attend CCMA and Labour Court if and when required.
- Constantly evaluating the service levels provided and making recommendations to the clients regarding the improvement of services.
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals.
- Auditing and verifying the access registers on a daily basis and generating exception reports.
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Duties & Responsibilities:
- Ensure all picks slips are executed daily.
- Stock receipts processed daily.
- Ensure paperwork is filed according to the pick slip register.
- Stock reduction.
- Ensure to keep the warehouse admin area clean.
- Ensure all GRV documents are processed.
Minimum qualifications and experience:
- Matric / Grade 12
- Experience in a warehouse environment beneficial.
- Data Capturing
- Excel / Microsoft Office
- SAP – Will be an advantage
Attributes:
- Attention to detail
- Able to work under pressure
- Good people skills
- Able to work in a team
- Fast Learner
- Time management
- Accuracy
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QUALIFICATIONS & EXPERIENCE:
- Matric
- Minimum 3-5 years’ experience as an alarm technician
- Previous programming, wiring, installations and fault-finding experience
MAIN PURPOSE OF JOB:
- A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices
JOB REQUIREMENTS & OTHER ATTRIBUTES:
- Valid driver’s licence essential
- Must be PSIRA registered (Grade C)
- Knowledge of Listener advantageous
- Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
- Basic Knowledge of CCTV, Intercom systems and access control advantageous
- Able to work standby as per duty sheet
DUTIES
- Conduct service calls / maintenance and repairs of alarms
- Program alarm panels
- Complete handovers and quotations
- Complete invoices and job cards after every service call
- Complete links up for new clients
- Re-programme alarm systems when the current alarm was part of a takeover
- Treat all clients with respect
- Always ensure neatness and in full uniform
- Assist with any problems or complaints
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Ensure the vehicle assigned to you is roadworthy and clean
- Check and inspect the vehicle thoroughly before leaving the office/hub
- Report all faults to the Senior Supervisor, Installations
- Complete daily drive sheets
- Complete job reports and technical invoices
- Quote clients on upgrades
- Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
- Complete a stock control check
- Keep the company vehicle clean and tidy
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Overall Purpose of the Job:
- To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch. To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
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Main Job Purpose:
- A position for a Financial Analyst has become vacant within the Fidelity Security Services Group. The overall purpose of the position is to provide efficient and effective finance business support to the respective divisions. The role is mainly focused around planning, organising, leading and controlling activities which ensure timely and accurate financial reporting, variances to budget and investigate anomalies on balance sheets and cash flow.
Minimum Requirements:
- Grade 12 or Matric Certificate.
- B Com Honours
- CIMA / CA - Completed (1-2 years’ experience) or 3-5 years’ experience in a similar role.
- Must be fully computer literate on SAP/ Similar ERP System and MS Office suite as an advanced user.
- Valid driver’s license.
- Clear Criminal Record.
- Must have own reliable transport.
- Willingness to travel.
- Should reside preferably in the West Rand / Johannesburg Area.
Jobs Objectives
- Monthly profit and loss forecast by division; (versus budget).
- Complete analysis of financial results.
- Business Partner to the Operational Executives & CFO.
- Develop and execute analysis on business cases and models,
- Assist in the development of financial planning and analysis exercises/reports.
- Coordinate the development and monitoring of budgets.
- Develop, implement and monitor cost saving models and initiatives.
- Support and Lead Ad-hoc projects – related to the Business Intelligence, Automation and Artificial Intelligence implementation within the guarding finance space
Other personality attributes:
- Energetic self-starter.
- Hands on approach.
- Commercially and financially focused.
- Entrepreneurial streak.
- Cohesive and systemic thinker.
- Attention to detail and accuracy.
- Demanding and strong manager with very high standards and proven leadership qualities.
- Creative problem solver.
- Confident communicator, strong in both verbal and written communications.
- Ability to influence (up and down).
- Ability to effectively business partner with cross functional departments, and other stakeholders of the business.
- Team player/ resilient character.
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Overall purpose of the job:
- To complete hardware installations to the highest quality and within the required timelines.
Duties & Responsibilities:
- Complete hardware installations to the highest quality and within the required timelines
- Repair, Maintain and Installation of Tracking Systems
- Offer product support onsite and remotely
- Dealing with technical and client queries
- Assist with technical evaluations and repairs
- Management of stock and tool of trade vehicle
- Providing comprehensive feedback to internal role player
Minimum qualifications and experience:
- Matric
- Driver’s license (code B),
- Trade test in motor electrical electronics or similar preferred,
- Auto-electricians qualification advantageous,
- At least 3 years’ experience in the fitment of vehicle tracking equipment
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Key Performance Areas: (Not totally inclusive)
- Overall management of the Branch which includes the following key functions, Operations, Financial Management, Transport, Human Resources, Industrial Relations, ISO, Client Portfolios, Contractual agreements, SLA’s etc.
- Management of Operations Mangers / Site Managers and Supervisors to ensure that all Client matters are dealt with promptly.
- Management of staff by applying the four major functions of a manager, planning, organizing, leading and controlling.
- Attending to daily / weekly /Monthly meetings with Clients as stipulated and when required.
- Attending daily / weekly, /monthly internal Management meetings as required.
- Quarterly appraisal of Operations and Administrative staff.
- Training and development of staff.
- Succession planning of staff.
- Assisting with the preparation of the annual budgets and ensuring that all managers maintain and adhere to set budgets
- Asset control.
- Fleet control.
- Fire Arm control.
- Responsible for staff, duty rosters and training
- Ensuring that due process is followed regarding the submission of quotations for purchases or repairs
- Ensuring that all operations comply with the standards and procedures required by the quality management system
- Submission of monthly and quarterly reports as required by Management.
- Risk assessments on Client premises.
- Investigation reports.
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Ensuring that Security staff maintains required performance at all times.
- Dealing with all required administration matters.
- Liaising daily on various operational issues.
Qualifications, experience and other competencies required:
- Matric certificate, Psira Grade A registration and accreditation.
- At least 10 years’ experience in the security industry.
- Senior Security Management experience in managing a large security work force.
- Working knowledge of ISO 9001:2008 Quality Management and its requirements.
- People management experience and skills.
- Administration, interpersonal communication and client liaison skills are required.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Experience in Financial Management /Budgets.
- Experience in managing a fleet of vehicles.
- Assertive / Goal driven / Self motivator / passion for the business.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- No criminal record.
- Excellent track record.
- Fire Arm Competency.
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Minimum Requirements:
- Matric certificate, PSIRA Grade A registration and accreditation.
- At least 5 years’ experience in the security industry.
- People management experience.
- Strong planning, leadership, organisational skills as well as good interpersonal and communication skills are essential.
- Computer literacy on Microsoft Programs.
- Own reliable transport and valid Driver’s Licence is required.
- Must be firearm trained for Business Purpose
- No criminal record
- Applicants to reside in New Castle
Key Performance Areas: (not totally inclusive):
- Ensuring that contractual requirements are met as stipulated by the Client.
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered.
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services.
- Dealing with all required administration matters.
- Liaising daily with Branch management on various operational issues.
- Submitting relevant weekly / monthly incident and general reports as required by Management.
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Main purpose of the job:
- To manage the deployment of armed response vehicles and assist with responding to alarm activations as well as the operational functioning of a shift.
Minimum Qualifications and Experience:
- Matric (Grade 12)
- Valid Driver’s License (minimum 2years)
- Valid Firearm Competency (Business purposes)
- PSIRA Registered Grade B with Armed Response
- Clear Criminal Record
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Responsibilities
- Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
- Understand customer needs and requirements
- Cost and quote Clients
- Open Sales order files where needed
- Route qualified opportunities to the appropriate sales consultants for further development and closure
- Close sales and achieve daily, weekly, monthly and quarterly targets
- Research accounts, identify key players and generate interest
- Maintain and expand your database of prospects within your scope
- Team with Sales Consultants to build pipeline and close deals
- Perform effective online discussions on the product and Group offerings
Requirements
- Proven Internal sales experience
- Track record of over-achieving targets
- Strong phone presence and experience dialing dozens of calls per day
- Proficient with corporate productivity and web presentation tools
- Experience working with a CRM system
- Excellent verbal and written communications skills
- Strong listening and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Working knowledge of SAP advantageous
- Vehicle license
- Own vehicle
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Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients.
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility.
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements.
- Personally, designing and costing the complete solution offering.
- Preparing and presenting complex proposals and presentations.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients.
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge.
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached.
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market.
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate – Powerpoint, Word, Excel, Outlook
- Excellent telephone skills
- Adaptability
- Accountability
- Self-Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Solution Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade B (Company Requirement)
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Essential Duties & Responsibilities:
- Accountability for client growth and proactively increasing turnover through own existing client base as well as new clients
- Ensure Revenue targets are met by achieving planned sales goals. Targets may vary as per business requirement and at management discretion.
- Securing profitable new business.
- Attending to potential clients in different areas of responsibility
- Addressing and resolving client's queries promptly and satisfactorily.
- Physically conducting site surveys for all security requirements
- Personally designing and costing the complete solution offering
- Preparing and presenting complex proposals.
- Ensuring that quotations are submitted timeously to clients.
- Building and maintaining professional relationships with clients
- Planning, budgeting, co-ordinating and attending to client's requirements.
- Assisting with marketing related issues.
- Compiling and submitting weekly and monthly management reports.
- Acquiring thorough in-depth trade and competitor knowledge
- To ensure that all contracts and quotations are completed accurately and in full, with necessary drawings and or technical addendum’s to be attached
- Ensure timeous submission of all paperwork to ensure enough time allowed to source any non-standard stock items.
- Ensure only approved equipment in accordance with company policies are sold
- Identify and develop sales opportunities, incorporating extensive cold calling activities, in order to maximise growth within a specific market
Behavioural Competencies:
- Excellent verbal & written communication skills
- Excellent customer service skills
- Computer literate – Powerpoint, Word, Excel, Outlook
- Excellent telephone skills
- Adaptability
- Accountability
- Self-Motivation
- Negotiation
- Persuasiveness
- Presentation skills
- Resilience
- High level of Integrity
Minimum Qualifications and Experience:
- Post Matric qualification or equivalent
- Senior Solution Sales experience in security industry essential
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Professional and well presented at all times
- Ability to work under pressure and for extended hours, if required
- Must be prepared to travel
- Valid driver’s license
- Reliable car
- PSIRA grading for position – Grade C (Company Requirement)
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Minimum qualifications and experience:
- Grade 12 or equivalent
- Excellent Verbal and written communication
- Minimum 2 years experience in admin
- Computer literate - MS Office
- Experience with Listener advantageous
Main duties and Responsibilities:
- Incumbent has to collect quotes for allocated areas
- Check that quotes are on Listener
- Assign quotes to a technician
- Prioritize call to optimize travelling times for technicians
- Schedule jobs efficiently according to capacity and geographic location ( Servicing and Installations)
- Contact clients to schedule appointments and confirm bookings (including telephone technical bookings and control room bookings sheet)
- Assist sales in booking Technicians
- Voiding of aged jobs and giving pipeline figures of installations
- Assisting JHB in sending job cards
- BNS and Insurance reports
- Scheduling installations
- Ensure that all documents are received from OTC are handed to FLM for allocation to technicians
- Follow up on Top 20, Low Bat and active list
- Resolve all queries related to scheduling immediately and escalate complications
- Assist Technicians, loading of Radios
- EHS assistance
- Technical assistance to clients
- Follow up on all jobs
- Ensure Dept. runs efficiently by assisting to relieve in the absence of a team member
- Order, issue and control stock / stock warehouse responsibilities - assist with stock take
- Assist with technical invoicing
- Distribution of service and install stock to techs
- Any Adhoc task requested by Management
go to method of application »
Minimum Requirements:
- Matric (Grade 12)
- Must be able to function in a stress-full environment with daily challenges
- Registered Grade C PSIRA Certificate
- Exceptional MS Office computer literacy (Word, Excel & Outlook)
- Excellent people management skills
- Excellent time management skills
- Industry experience required
- Own transport and valid driver’s license
- Must be willing to travel!
- Clear criminal record
Key Performance Areas (not totally inclusive):
- Investigate all regional banking variances and regional processing variances
- Report any irregularities to Management
- Ensure that all information on incident reports are correct and handled as required, including communication to clients where required
- Give clients constant feedback regarding queries
- Handling of all queries, incident, and initial investigation reports
- Any other reasonable duties/instructions issued by the Regional Manager
- Ensure client satisfaction is top priority, all that all client queries are dealt with in a professional manner and timeously.
- Ensure all daily reports and statistics are completed and filed correctly
- Ensure that all relevant video footages pertaining to incidents are downloaded and saved
- Advise Management of flaws in teller processing
- Investigate all variances encountered during processing of client deposits and client queries
- Keep a proper record of all investigations
- Assist with regional audits
- Assist with regional appointments and payroll
- Managing staff – as branch CLO’s will report to you.
- Ensuring consistency with all CLO’s in the province.
- Engage with Internal and External Stake holder (the Banks)
- Responds to emails from Internal and External stake holder
- Review and enhance processes and procedures
- Set up and manage the regional dashboard in terms of the auditing standards and requirements
- Be available at the spare of the moment to travel to branches in the region should there be any emergencies that arise.
- Engage and interact with senior managers at Head office when required
- Plan and assist with all training within the region
- Engage with the SARB as well internal and external auditors
- Be able to travel and assist branches out of the region
- Consolidation of information that may be required from branches within the region
- Be able to engage with IR and HR
- Investigate, Prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries
- Represent Fidelity at CCMA when required
- Drawing up of Charge sheet and suspension notices for disciplinary enquiries.
- Visitation to clients when required
- Assist with ad hoc tasks given by your manager
Core competencies:
- Self-development
- Communication skills
- Customer focus
- Teamwork
- Time management
- Be honest and reliable
Other Personality Attributes:
- Must be able to multi-task
- A hands-on person with exceptional time management skills
- Must be a team player
- Must be honest and reliable, and of good health
- Willing to work long hours/overtime due to job requirements
- Good interaction skills, bilingual, communication & negotiation skills
- Pleasant telephonic mannerism
- Portray a professional image
- Excellent administration skills
- Good writing & reporting skills
go to method of application »
Minimum Requirements
- Matric/Grade 12 Certificate or equivalent.
- PSIRA Grade A/B registered.
- Valid Driver’s License with own reliable transport is required.
- At least 5-10 years’ experience in the Security & Protection Services Industry especially within the Mining Security Sector.
- Working knowledge of the Firearm Act and Firearm competency for Business Purposes.
- Health and Safety experience.
- Staff management experience is required.
- Computer literacy with expert knowledge of the complete Microsoft package.
- Sound planning, administration, interpersonal communication, and client liaison skills are required.
- Developing of policies/procedures and SOP’s.
- Strong leadership and organisational skills as well as good interpersonal and communication skills are essential.
- Great understanding of Security Management statutory requirements and dynamics.
- No criminal record or any pending cases.
- Medically Fit.
- Should reside in the Rustenburg Area or willing to relocate at own cost.
Key Performance Areas: (not totally inclusive):
- Maintaining good relations between Fidelity Security Services Group and the Client(s) with regards to security services rendered.
- Managing allocated areas to ensure that contractual requirements are met as stipulated by the Client (s).
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client(s).
- Constantly evaluating the service levels provided and making recommendations to the Client(s) regarding the improvement of security services – Risk Assessments.
- General management and supervision of security staff to ensure that the required performance levels are always met.
- Liaising daily with management on various operational issues
- Liaising daily with Regional Management on various Operational matters.
- Ensuring that all HR related queries are dealt with promptly, formulate disciplinary actions – where applicable.
- Ensuring the timeous submission of reports to both client(s) and Head Office as required.
- Submitting relevant weekly / monthly incident and general reports to Management.
- Investigating incidents and reporting on such.
- Pro-active planning on various sites and clients.
go to method of application »
Minimum Requirements:
- Matric / Grade 12 / National Senior Certificate
- Minimum five years’ experience within a manufacturing environment
- Previous customer service experience
- Understanding of accounting processes and procedures
- Strong oral and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Good analytical and problem-solving ability
- Technical understanding
Key Responsibilities:
- Customer SLA Adherence
- Support engagement with all external stakeholders (i.e.: vendors) to ensure successful operations of the identified cash products and solutions through adherence to customer/vendor agreements
- Support the addressing of any escalated queries and identify trends where SLA has been breached by the vendor.
- Implement initiatives following the mandate together with other identifiable value-adding activities within the allocated time frame
- Responsible for providing operational performance MIS input to enable accurate performance reporting
- All CashMaster Devices for Banks/Direct customers
- Department Monthly reporting pack
go to method of application »
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
go to method of application »
Duties & Responsibilities
- Accountable for ensuring deadlines are met, and work meet the required standard.
- Responsible for ensuring working papers and findings raised are factually accurate and that all working papers/findings are supported and cross-reference to evidence.
- Responsible for Filing, and Archiving
- Quality of own work
- Generate audit findings by deadlines for review by Internal Audit Manager.
- Responsible for the integrity of reporting
- Ensure all information is filed, updated and readily available as required.
- Overtime – official will be required to work overtime when operationally required
- Official will conduct himself or herself in line with the IIA Code of Ethics including the “Rule of Conduct for Internal Auditors”
ADMIN
- Ensure all Ad-hoc administrative tasks as assigned by Internal Audit Manager or Group Financial Director
- Assist where needed.
DESIRED EXPERIENCE & QUALIFICATIONS
- B. Degree (Internal Audit)/ Diploma in Internal Audit or Equivalent
- Minimum of three years Internal Audit experience
- Working towards obtaining the CIA qualification
- Intermediate levels of skills in MS Excel.
- Accounting qualifications advantageous.
OTHER REQUIREMENTS
- Driver’s License and Vehicle
- Willingness to travel
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Minimum Requirements:
- Clear criminal record
- PSIRA accredited with a minimum Grade C qualification is advantageous
- At least 1 years’ experience in security industry or similar role
- Computer literate (compulsory)
- Possess excellent communication skills
- Must be able to work at night
- Able to work under pressure
- Physically fit
Job Specification (not totally inclusive):
- Prepare for vault room duties
- Planning of the vault room schedules CIT
- Receiving and distributing of consignments to and from CIT teams
- Scanning of consignments
- Balancing of vault and locking up
- Sorting of consignments
- Documentation and administration duties
- Searching duties
Other Personality Attributes and Core Competencies:
- Accuracy
- Good interpersonal skills
- Organising and planning ability
- Quality assurance
- Willing to work overtime
- Customer focus
- Team Work
- Honest and reliable
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Requirements:
- Qualification in Assessment or Facilitation (ETQA)
- SASSETA / Services SETA Accreditation as an Assessor
- Strong Administrative Skills
- Strong Communication Skills
- Driver License (Code 8)
go to method of application »
Requirements:
- Qualification in Assessment or Facilitation (ETQA)
- SASSETA / Services SETA Accreditation as an Assessor
- Strong Administrative Skills
- Strong Communication Skills
- Driver License (Code 8)
go to method of application »
Requirements:
- Qualification in Assessment or Facilitation (ETQA)
- SASSETA / Services SETA Accreditation as an Assessor
- Strong Administrative Skills
- Strong Communication Skills
- Driver License (Code 8)
go to method of application »
Requirements:
- Qualification in Assessment or Facilitation (ETQA)
- SASSETA / Services SETA Accreditation as an Assessor
- Strong Administrative Skills
- Strong Communication Skills
- Driver License (Code 8)
go to method of application »
Qualifications, experience and other competencies required:
- Minimum Grade 10 (but preferably grade 12)
- PSIRA Grade A accredited and registered
- Minimum of 5 years in the security industry with references of previous supervisory experience.
- No criminal record
- Mining Industry experience
- Fluent English (reading & writing)
- Computer literate (Word, Excell & Outlook)
- Valid driver's license
- Firearm competency (advantageous)
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area or willing to relocate
- Test will be conducted to verify experience
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
go to method of application »
Requirements:
- Qualification in Assessment or Facilitation (ETQA)
- SASSETA / Services SETA Accreditation as an Assessor
- Strong Administrative Skills
- Strong Communication Skills
- Driver License (Code 8)
go to method of application »
Qualifications, experience and other competencies required:
- Minimum Grade 10
- Grade C accredited and registered
- Minimum of 2 years in the security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit
- Must reside in the area the position has been advertised
- Must be AVSEC Trained
Must have an ACSA Permit
Key areas of responsibility will include:
- Report writing
- Safeguarding
- Patrolling
- Entrance and exit control
- Completing relevant registers
- Standard duties as per training
Core Competencies:
- Good communication skills
- Able to work under pressure
- Able to follow instructions accurately
go to method of application »
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
go to method of application »
Minimum Requirements
- Post matric qualification in General Management advantageous.
- Sales, Marketing or Management diploma advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Financial knowledge of Budgets, forecasting and Profit and Loss
- Grade B Security Certificate – (existing or to be obtained on appointment)
- Experience in the Security Industry preferred.
Duties & Responsibilities
Leadership
- To consistently provide strong leadership of the branch and its employees.
- To communicate with passion the vision and strategy of the branch and its performance.
- To make timely, considered decisions for the long-term success and development of the branch.
Finance, Planning & Controls
- Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
- Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
- Manage and ensure accurate forecasting for branch in accordance with Finance.
- Manage Branch P&L to ensure profitability is sustained and growth is achieved.
- Manage effective collections for the branch.
Sales
- Achieve the Branch Sales targets.
- In conjunction with the Regional Sales Managers conduct sales projections per geographical area.
- Set sales and growth targets.
- Analyse sales figures and the provision of data information to enable management to take business decisions.
- Assist direct reporting Sales Consultants to achieve sales targets.
- Ensure debtors control in respect of new clients and installations are in place.
- Handle client complaints.
Dealer and IIP’s:
- Achieve the budgeted Dealer and IIP sales lines per month at the budgeted RPU.
- Recruit and onboard additional Dealers and IIP’s within the region/branch footprint.
- Include Dealers and IIP’s in the branch strategic plan, and support them to achieve their individual contributions to the branch budgets.
Operations
- Ensure that effective planning/ production controls are established in all areas and are a key management tool.
- Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
- Champion the development of a customer focused quality improvement culture.
- Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary.
- Ensure that service levels throughout the branch is sustained.
- Drive a community driven pro-active service throughout the branch.
- Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road.
- Manage operational Area Managers to ensure operational excellence throughout the branch.
- Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)
Health, Safety and Environment
- Maintain health & safety policies and working procedures.
- Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines.
Marketing
- Drive all marketing activations within the branch.
- Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
- Drive strong social media presence within the branch identifying influencers and forging good relationships with them.
- Drive a culture of “content-creation” to remain relevant in the social media space.
- Ensure that OTT strategies are implemented and relevant.
- Drive effective/pro-active communications.
Commercial
- Be proactive in regularly reviewing customer requirements and feedback.
- Communicate with customers on a regular basis.
- Ensure close liaison with branch sales team.
- Exploit new market and product opportunities via various external routes.
- Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.
People Management
- Identify training and development needs among staff and coach accordingly.
- People management, including all HR related issues as well as staff development.
- Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available.
Business development
- Together with operational managers identify Residential Guarding and bulk sale opportunities.
- Generate proposals for bulk business/Residential Guarding sites.
- Drive community involvement through operational collaborations and the effective communication thereof.
- Manage the profitability of Residential Guarding schemes.
Attrition
- Manage all elements of attrition.
- Drive reconnections within the branch.
- Analyse branch attrition and plan mitigating actions to remedy it
- Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum.
Competencies (Technical & Behavioural)
- Computer Literate (MS Office, advanced Excel, PowerPoint)
- Extensive knowledge of Operations, Sales, Technical and Administration.
- Integrity and Trust
- People Focused
- Command Skills
- Managing through systems
- Time Management
- Business Acumen
- Drive for results
- Customer Focus
- Managing and measuring work
- Building effective teams
go to method of application »
Minimum Qualifications and Experience:
- 4-6 years’ experience in Environmental Health & Safety Management in Construction and Subcontractor management
- Related Environmental Health & Safety certificates or equivalent courses completed (i.e. RCAT & Risk management, Environmental Health & Safety Management, etc.)
- Computer Literate (MS Word, Excel, Power Point, Outlook, Internet)
- Skilled in delivering training programs, presentations and development of policies and procedures
- Valid Driver’s License
- Diploma/ Related Qualification in EHS Management will be an advantage
Main Duties:
- Drive a culture of “Zero Harm to People and the Environment” across the region
- Build strong working relationships in order to assist Managers to consistently implement the Company’s EHS Policy and Management System
- Provide leadership, mentoring, guidance and development of Regional EHS Team
- Promote incorporation of EHS into business planning and assist with establishing EHS management performance measures
- Develop and implement Regional and National EHS Projects, Processes and Procedures
- Implement and monitor the Risk Assessment and Control System throughout the Region
- Implement and monitor compliance with the Contractor Management Program throughout the Region
- Assist and coordinate the investigation and management of accidents, incidents and near misses
- Develop and coordinate delivery of EHS Training Programs
- Coordinate the implementation of occupational rehabilitation and the Injury Management Program
- of legislative changes and emerging issues, and communicate with the business
- Co-ordinate and assist with audits
- Collaborate across boundaries internally with EHS professionals, and externally with industry, statutory and professional bodies.
- Ability to travel in the region as required
go to method of application »
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
go to method of application »
Key areas of responsibility: (Not totally inclusive) carries out firefighting activities and emergency operations under guidance, mentorship and supervision of seniors and officer-in-charge by:
- Responding to fires, rescues and related emergency and non-emergency humanitarian incidents
- Responding to incidents involving hazardous substances
- Extricating and/or releasing casualties and carrying out emergency operations as directed by the level of authority
- Resuscitating and treating injured persons and carrying out emergency operations as directed by next level authority
- Operating a range of equipment to control, manage and extinguish fires
- Undertaking fire protection duties in situations that potentially threaten lives or property and having available appropriate equipment as directed by supervisors
- Preparing for emergency incidents and protection duties under the guidance, mentorship and supervision of seniors and officers in charge
- Participate in training drills, simulation exercises and physical fitness training as directed
- To train all relevant employees on the theory and practice necessary to fight fires
- Advise on preventative and corrective actions
- Implement the relevant procedures, strategies and use the proper equipment to promote local or national security activities for the protection of data, people, institutions and property
- Perform basic level maintenance on equipment to ensure operational readiness
- Checking, cleaning, testing and maintaining vehicles and equipment
- Complete computerised occurrence log in order to maintain proper records of daily occurrences
- Conducting health and safety inspections in order to maintain a safe work environment in the workplace
- Completing of pro forma documentation
- Participating in Departmental Health and Safety Committee meetings
- Driving and operating a range of heavy and extra heavy specialised vehicles/appliances to or at emergency incidents as directed
- Operating a range of machinery to hoist lower, gain access to buildings and/or extricate victims, equipment and any other persons at emergency incidents
- Ensure that the fire apparatus and associated emergency equipment can be safely and effectively operated and utilised to save lives and property
- Assist with Fire and Safety training, fire safety inspections, life safety education and training drills
- Ensures compliance with Occupational Health and Safety Act in respect of the shift, by conducting the necessary safety inspections, ensuring subordinates are provided with, use and maintain prescribed protective clothing as well as ensuring adherence to all policies and orders made to promote personal safety and the prevention of loss
- Ensures compliance with prescribed equipment maintenance schedules and effecting repairs where possible at shift level in order to contribute to ensuring operational readiness and reduction of damage to equipment
- Complete of all shift related administrative routines specified in departmental policy and orders to ensure efficiency and maintenance of prescribed records/registers under the auspice of the Fire Chief
- Undertaking supervisory and line functional personnel related functions
Qualifications, experience and other competencies required:
- Grade 12 as a minimum school qualification
- IFSAC Accredited
- NFPA 1001 Firefighter 2 certification
- Firefighter II Certification
- Firefighting training and at least 2 – 3 years related experience are essential
- Valid code C1 drivers license with PrDP
- Advanced driving experience advantageous
- Medically and physically fit
- Good understanding and practice of Fire prevention procedures
- Knowledge of Fire-fighting systems (namely systems used to extinguish fires, the classes and chemistry of fire
- Clear criminal record.
- Capability to react within efficient time frames to emergency situations
- Administration, interpersonal communication and customer liaison skills are required.
- Hazmat experience and knowledge essential
- EMT certification
- First Aid levels 1 to 3
Method of Application
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