Fines Administrator at Fidelity Services Group

Minimum Requirements:

• Grade 12
• Code 8 Driver's License
• At least 3 years’ experience and full knowledge of AARTO and Municipal Traffic Fines systems.
• Proficiency in MS Word.
• Strong Excel knowledge is essential.
• Ability to liaise professionally with Municipalities, personnel and management at all levels.
• Ability to work without supervision, under pressure and meet strict deadlines.
• Ability to work extended hours.
• Must be Willing to Travel
• Knowledge on road worthy’s (COF), Enforcement Orders, and traffic fine representations.
• Report writing skills.
• Communication skills.

Core competencies:

• Business acumen.
• Vision and influence.
• Analytical and critical thinking skills.
• Communication of direction and purpose.
• Goal setting.
• Driving for results.
• Self – development.
• Driving and managing change.
• Communication.
• Teamwork. 

Key Performance Areas: (Not totally inclusive):

• Receive new traffic fines and distribute to the relevant branches.
• Capture and Update traffic fine information on Internal Spreadsheets and GreenFleet System.
• Redirect traffic fines according to driver feedback received from the branches within 5 working days.
• Check ALL receival methods of Fines i.e. online traffic fine systems – Paymyfines, AARTO, PayCity etc. for any new fines not dealt with / received by post, print and give/allocate to relevant AARTO Administrator according to Business units / Areas and or workload.
• Compile and mail Weekly Fines and Repeat Offenders Regional Fines Reports for Executives on Thursdays or ensure this is done by another AARTO Administrator.
• Work directly with CSA HOD’s to manage their Fines timeously
• Deal with any fine queries and department audits.
• Liaise with traffic departments re fines not redirected and ensure the Proxy’s name is clear of any summonses or warrants.
• Manage the other AARTO Administrators and ensure all fines are redirected in time.
• Personally ensure that Fines, where feedback is not received in 5 days, are redirected in 5 days to the relevant Branch Manager responsible at the time the Fine was incurred.
• Learn and Make use of Cliq Sense as a BI Tool for the CSA Fleet Department
• Attend all meetings where and when required.