Regional Operations Manager at Fidelity Services Group

Minimum Requirements:  

• Matric (Grade 12) 
• Must be able to function in a stress-full environment with daily challenges 
• Registered Grade C PSIRA Certificate 
• Exceptional MS Office computer literacy (Word, Excel & Outlook) 
• Excellent people management skills 
• Excellent time management skills 
• Industry experience required 
• Own transport and valid driver’s license 
• Must be willing to travel! 
• Clear criminal record 

Key Performance Areas (not totally inclusive):  

• Investigate all regional banking variances and regional processing variances 
• Report any irregularities to Management 
• Ensure that all information on incident reports are correct and handled as required, including communication to clients where required 
• Give clients constant feedback regarding queries 
• Handling of all queries, incident, and initial investigation reports 
• Any other reasonable duties/instructions issued by the Regional Manager 
• Ensure client satisfaction is top priority, all that all client queries are dealt with in a professional manner and timeously. 
• Ensure all daily reports and statistics are completed and filed correctly 
• Ensure that all relevant video footages pertaining to incidents are downloaded and saved 
• Advise Management of flaws in teller processing 
• Investigate all variances encountered during processing of client deposits and client queries 
• Keep a proper record of all investigations 
• Assist with regional audits 
• Assist with regional appointments and payroll 
• Managing staff – as branch CLO’s will report to you. 
• Ensuring consistency with all CLO’s in the province. 
• Engage with Internal and External Stake holder (the Banks) 
• Responds to emails from Internal and External stake holder  
• Review and enhance processes and procedures  
• Set up and manage the regional dashboard in terms of the auditing standards and requirements  
• Be available at the spare of the moment to travel to branches in the region should there be any emergencies that arise. 
• Engage and interact with senior managers at Head office when required  
• Plan and assist with all training within the region 
• Engage with the SARB as well internal and external auditors  
• Be able to travel and assist branches out of the region  
• Consolidation of information that may be required from branches within the region 
• Be able to engage with IR and HR 
• Investigate, Prepare, represent, and present for and on behalf of Fidelity at Disciplinary Enquiries  
• Represent Fidelity at CCMA when required  
• Drawing up of Charge sheet and suspension notices for disciplinary enquiries.  
• Visitation to clients when required  
• Assist with ad hoc tasks given by your manager 

Core competencies:  

• Self-development  
• Communication skills  
• Customer focus  
• Teamwork  
• Time management  
• Be honest and reliable  

Other Personality Attributes:   

• Must be able to multi-task 
• A hands-on person with exceptional time management skills 
• Must be a team player 
• Must be honest and reliable, and of good health 
• Willing to work long hours/overtime due to job requirements 
• Good interaction skills, bilingual, communication & negotiation skills 
• Pleasant telephonic mannerism 
• Portray a professional image 
• Excellent administration skills 
• Good writing & reporting skills