Client Commercial & Operations Specialist at Accenture

Job Description
Job Summary

• We are seeking a highly organized and detail-oriented Client Finance & Operations Specialist to support commercial, operational, and financial functions within our business.
• This is not a purely finance-focused role — it requires a blend of client account management, business operations, and financial tracking in a creative agency environment.
• The ideal candidate will have experience in budget reconciliation, client-facing collections, and working with tools like Deltek WorkBook, Chase, or similar platforms.
• A financial background with a strong understanding of business operations is essential for success in this role.

Key Responsibilities
Financial Operations & Invoicing

• Approve pricing aligned with client contracts and scopes of work.
• Generate and validate pro-forma and final invoices, ensuring accuracy and compliance.
• Collaborate with the Centre of Excellence (COE) to ensure timely invoice processing and delivery.
• Partner with the controllership team to allocate payments and reconcile credits appropriately.
• Communicate directly with clients regarding billing queries and collections.

Cashflow & Revenue Management

• Submit weekly receivables and cash flow reports to monitor payment status.
• Lead weekly check-ins with client leads to resolve outstanding financial items.
• Support accurate revenue recognition processes in collaboration with relevant teams.

Budget & Forecast Management

• Track and manage business development (BD) budgets with precision.
• Assist in pricing retainer models and ensuring correct resource allocation in WorkBook.
• Maintain and update financial forecasts in alignment with business targets.

WorkBook & Data Integrity

• Conduct regular audits (“data patrols”) to ensure financial and operational data accuracy in WorkBook.
• Manage job reconciliations and ensure timely job closures.
• Submit time allocations for FTCs and freelancers for financial journaling.
• Support the updates of pipeline and opportunity records.

Operational & Commercial Support

• Provide cover for other roles within the operations and commercial team as needed.
• Offer input into continuous process improvement and client satisfaction efforts.

Key Requirements

• Diploma or degree in Finance, Accounting, or Business Administration.
• 10+ years’ experience in a client finance or operations role within an advertising or creative agency.
• Demonstrated ability to manage client accounts and resolve financial queries independently.
• Experience using WorkBook, Chase, or similar project and finance management platforms.
• Strong budgeting and reconciliation skills, with familiarity in basic financial tools.
• Advanced Excel skills and comfort with financial reports and dashboards.
• Excellent stakeholder management and client communication abilities.
• A proactive, hands-on problem solver with strong attention to detail.

Why Join Us?

• Be part of a dynamic, fast-paced environment where finance meets creativity.
• Collaborate with senior stakeholders across operations, client service, and finance.
• Contribute to meaningful work that impacts client success and agency performance.
• Grow your career within a supportive and progressive agency culture.