Client Director at EOH Human Capital Solution

The Role

We are looking for a Client Director to join our team.  The purpose of the client director role is to ensure that we have a deliberate and dedicated focus on all large (R100m+) clients / programmes or those that have the potential to reach R100m within 3-5 years, so that these grow over time, that risks are mitigated, issues are swiftly dealt with, that relationships are nurtured to withstand occasional service delivery issues, and that someone wakes up every morning thinking about how we can better serve, add value and support a particular client, while bringing the best of iOCO to the fore to grow our footprint in the account.

Skills and Experience

What you’ll do:

• Client relationship building – to build and nurture a close and lasting relationship with a number of senior client stakeholders (business and IT), learning their strategy, their operating model, their commercial models, and helping them understand and navigate what iOCO has to offer to support them in their strategy (Partner for Life).   
• Client engagement – to be the main point of escalation for the client at all times; spending enough time on site to garner trust and establish and maintain a professional level of engagement. To arrange with internal iOCO stakeholders to take new and interesting thoughts, trends, technology and opportunities to the client to grow their thinking and cement the partnership, and to find new ways to deliver value to the client for the long term.                  
• Service delivery – to engage with senior iOCO leaders to make sure that there is good oversight on the sound management of projects, services and products provided by IOCO business units so that delivery aligns to the expectations of the client; while hosting periodic workshops with iOCO leaders in the account to ensure that the IOCO teams are well positioned to deliver what they need to, and that client expectations are realistic and constantly managed.
• Grow the account leveraging the breadth and depth of iOCO. Growth targets are discussed per account at the start of each financial year (1 August) and are based on a calculation derived from CTC.

Your expertise:

• 15 to 20 years experience in a Client Director role.
• Experience in networking within the relevant industry in SA is a must (Banking OR Telco OR Oil, Gas &Mining)
• Must have worked in the relevant Industry in SA (Banking OR Telco OR Oil, Gas & Mining)
• Consulting background would be advantageous.           

Qualifications:

• Postgraduate qualification (Honors/Masters)