Client Engagement & Regulatory Specialist at Nedbank

Job Purpose

• To manage self, and ensure that FICA, FATCA & CRS-related activities &functions are executed within defined AML standards & requirements while simultaneously maintaining control over applicable processes.

Job Responsibilities

• Ensure effective processing of FICA and all client data related capturing and records maintained.
• Ensure the validation function on FICA, FATCA & CRS all in the context of business as usual.
• Ensure adherence to FICA, FATCA & CRS requirements by upskilling/guidance/training to front line to ensure that all Client records are optimally managed and maintained.
• Ensure that defined FICA/FATCA and CRS-related activities & functions are executed within defined standards& requirements while simultaneously maintaining control over applicable processes.
• Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
• Ensure that all Stakeholders are advised by resolving queries promptly.
• Complete tasks through planning and reviewing against set targets.
• Manage resources (time, processes and support teams) to optimize value against client expectations.
• Comply with risk standards, policies and procedures through training and development as required by group compliance framework
• Research and analyse information by using problem solving techniques to propose solutions for work challenges.
• Identify training courses and career progression for self through input and feedback from management.
• Ensure all personal development plan activities are completed within specified timeframe.
• Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.  
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
• Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Advanced Diplomas, Bachelor’s degree, LLB, Related Compliance / AML certificates.

Minimum Experience Level

• 3 or more years banking experience in KYC/ Anti-Money Laundering.

Technical / Professional Knowledge

• Banking knowledge
• Banking procedures
• Business Acumen
• Business principles
• Business writing
• Communication Strategies
• Data analysis
• Governance, Risk and Controls
• Microsoft Office
• Nedbank policies and procedures
• Nedbank vision and strategy
• Principles of financial management
• Principles of project management
• Relevant regulatory knowledge
• Relevant software and systems knowledge
• Decision-making process
• Nedbank culture
• Cluster Specific Operational Knowledge

Behavioural Competencies

• Communication
• Building Trusting Relationships
• Managing Work
• Continuous Learning
• Collaborating
• Decision Making
• Innovation