Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To manage self, and ensure that FICA, FATCA & CRS-related activities &functions are executed within defined AML standards & requirements while simultaneously maintaining control over applicable processes.
Job Responsibilities
- Ensure effective processing of FICA and all client data related capturing and records maintained.
- Ensure the validation function on FICA, FATCA & CRS all in the context of business as usual.
- Ensure adherence to FICA, FATCA & CRS requirements by upskilling/guidance/training to front line to ensure that all Client records are optimally managed and maintained.
- Ensure that defined FICA/FATCA and CRS-related activities & functions are executed within defined standards& requirements while simultaneously maintaining control over applicable processes.
- Maintain sound relationships with the relevant internal and external stakeholders by ensuring achievement of high levels & quality of service delivery as experienced by stakeholders contributing to customer retention.
- Ensure that all Stakeholders are advised by resolving queries promptly.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards, policies and procedures through training and development as required by group compliance framework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
Preferred Qualification
- Advanced Diplomas, Bachelor’s degree, LLB, Related Compliance / AML certificates.
Minimum Experience Level
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Building Trusting Relationships
- Managing Work
- Continuous Learning
- Collaborating
- Decision Making
- Innovation
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 01/07/2026
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Job Purpose
- Drive end-to-end business integration by designing, developing, and implementing innovative processes and solutions that enhance operational efficiency and support Nedbank’s strategic objectives.
- Continuously evaluate and optimise products, systems, and processes to enable sustainable business transformation across people, process, and technology, positioning Nedbank as a market leader.
Why Join Our Team
- Join a high-impact team at the forefront of business transformation within Nedbank. You will play a pivotal role in shaping how strategy is translated into execution—partnering with senior stakeholders to drive innovation, improve efficiency, and deliver meaningful change across the business. This is an opportunity to influence at scale, work in a dynamic environment, and contribute to building a future-fit organisation.
Job Responsibilities
- Define, negotiate, and document SLAs with customers/business units.
- Ensure SLAs align with business requirements and service capabilities.
- Monitor SLA performance and compliance (KPIs, reports, dashboards).
- Lead regular service review meetings with stakeholders.
- Identify gaps and drive service improvement plans.
- Coordinate escalation when SLA breaches occur.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Our Ideal Candidate
We are looking for a professional who:
- Thinks strategically and analytically, while executing with precision and speed
- Integrates business, technology, and operations seamlessly
- Thrives in ambiguity and drives change with confidence
- Engages and influences senior stakeholders, including EXCO
- Translates data into actionable insights for decision-making
- Navigates complex, multi-stakeholder environments effectively
- Proactively identifies opportunities for innovation and improvement
- Demonstrates resilience, adaptability, and a growth mindset
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor’s degree or Advanced Diploma in Business, or a related field
- Additional exposure to Business Banking or relevant asset environments will be advantageous
Required Technical Skills
- Business process design and continuous improvement
- End-to-end business transformation and change delivery
- Strong understanding of policy → process → systems → operations integration
- Data analysis, reporting, and insight generation
- Governance, risk, and compliance frameworks
- Financial management principles
- Stakeholder engagement, facilitation, and solution design
- Strategy alignment and executionStrong business, product, and operational acumen
- Ability to drive delivery with speed, quality, and control
- Knowledge of SLA principles and service management practices
Minimum Experience Level
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- project management principles and methodologies
Behavioural Competencies
- Decision Making
- Facilitating Change
- Influencing
- Planning and Organizing
- Quality Orientation
- Technical/Professional Knowledge and Skills
Closing Date: 03 July 2027
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Job Purpose
- Educate clients on the functionality of self-service digital solutions, whilst solving for their sales and service needs, in order to meet business goals and growing market share.
Job Responsibilities
Client Engagement:
- Respond to client needs by offering the right service and solution.
- Build client trust by applying your expertise and experience to do good for your client.
- Educate clients and potential clients on how to subscribe and service their account.
- Treat clients with respect, build trust, show care and humility in all client interactions.
- Help clients achieve their goals and grow financially.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Entrench clients and deliver value through cross selling.
- Facilitate the sales process by informing clients of the product features and benefits.
- Document client needs analysis and provide corresponding product solutions.
- Obtain referrals from existing clients as well as leads from other business units.
- Build, maintain and retain client relationships by keeping clients informed of progress or action taken regarding their applications, queries, and requests.
- Educate clients on the use of, secure, alternative, cost effective, time saving and convenient self-service channels.
- Collaborate with internal stakeholders to provide complete financial solutions for clients.
- Ensure great client experiences by making the client feel welcome, listened to, and owning and solving their financial problems.
- Ensure clients are onboarded in line with Nedbank's product strategy, policy, and procedure.
- Act with a client first mindset in all client engagements.
Nedbank Goals:
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures, and policies.
- Develop, retain, and grow the business by delivering against individual and team goals that support a positive client experience.
- Increase market share of primary clients by entrenching clients through Core+ needs discussions, salary and debit order switching as well as enrolling clients on the various digital platforms.
- Identify and resolve work obstacles and problems through participating in team meetings, sharing information and reviewing performance against targets and standards.
- Ensure all sales activities are completed to plan, progress reviewed, and corrective action taken.
- Support the achievement of the sales and service strategy objectives and values.
- Enable Nedbank's strategy of being financial experts who do good.
- Covert leads into sustainable business for Nedbank in a responsible manner.
Risk and Compliance:
- Mitigate risks and meet legislative requirements (e.g. FICA, FAIS and Letter of Authority) by being accredited and updating and maintaining client information.
- Report suspicious transactions to the relevant department.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, communications, and training material.
- Manage risk by meeting technical, company standards, practices, and resource management (e.g. ultra-violet lights to identify false identity documents).
- Be a responsible employee by being compliant to Nedbank policies, controls, regulations, and banking legislation.
Essential Qualifications - NQF Level
Preferred Qualification
- FAIS Approved Qualification
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Sales, Relationship experience
Technical / Professional Knowledge
- Product sales skills
- Sales Strategies
- Product Knowledge
- Customer service principles
- Nedbank policies and procedures
- Customer relationship management
Behavioural Competencies
- Building Customer Loyalty
- Building Trusting Relationships
- Sales Persuasion
- Technology Savvy
- Planning and Organizing
- Adaptability
- Applied Learning
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Job Purpose
- To deliver banking solutions to clients by understanding their business and needs through relationship management to achieve Nedbanks strategy to be the most admired bank.
Job Responsibilities
- Deliver banking solutions that meet client needs through understanding of client's business and needs through relationship management.
- Demonstrate an understanding of risk parameters by managing client relationships according to credit principles
- Improve results by tracking and analysing financial reports against agreed measures.
- Understand clients business and needs through proactive client relationship management according to portfolio mandate.
- Build relationships with internal stakeholders through communication and networking as determined by client needs.
- Collaborate with third parties by engaging with them as guided by requirements of solutions delivered to clients.
- Complete tasks through planning and reviewing against set targets.
- Manage resources (time, processes and support teams) to optimize value against client expectations.
- Comply with risk standards,policies and procedures through training and development as required by group complianceframework
- Research and analyse information by using problem solving techniques to propose solutions for work challenges.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- NQF Level 6 or Higher in a Financial or Business-related field essential
- Valid driver's license and own reliable transport is essential
Minimum Experience Level
- 3-5 years' Relationship management experience in the financial sector
- 2-3 years’ experience in Business Acquisition essential
- Experience in a Sales and Deal Origination related to a Corporate Client Portfolio within a Banking / Financial Services environment would be advantageous
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Business principles
- Business writing
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Nedbank policies and procedures
- Nedbank vision and strategy
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Decision-making process
- Nedbank culture
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Energy
- Building Trusting Relationships
- Managing Work
- Sales Disposition
- Sustaining Customer Satisfaction
Closing Date- 26 June 2026
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Job Purpose
- Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.
Job Responsibilities
- Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
- Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters
- Provide advice to clients on quality practices
- Research, develop and implement test engineering solutions
- Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.
- Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)
- Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.
- Participate in development of test approach, definition of Ready and Done, and defect management processes
- Plan work deliverables by analysing and determining the test automation requirements
- Participate in the backlog grooming.
- Participate in the sprint planning, test estimation and acceptance criteria per story.
- Ensure test environment is available and functional for test execution.
- Obtain sign-off from relevant stakeholders by conducting reviews of the design sessions with relevant stakeholders
- Improve total architecture design and performance by working closely with senior Technical consultants, developers, database administrators, server administrators, network administrators and security specialists.
Job Responsibilities Continue
- Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
- Develop and configure automated solution according to specifications/requirements of the squad
- Create and maintain automated testing pipelines.
- ntegration into and test automation execution on DevOps pipelines.
- Develop the automation code using the automation test kit for execution of functional and non-functional tests
- Complete required unit testing through participation in requirements testing and integration testing (on automated solution)
- Implement the test automation solutions with the objective that it has adequate coverage within the sprint.
- Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
- Identify obstacles and check results for any anomalies and issues by analysing and reporting results of executed tests
- Ensure resources are used effectively through maintenance and enhancement of existing solutions
- Participate in code reviews to ensure alignment to coding standards and best practices
- Keep stakeholders informed on test execution and test reports by conducting stakeholder communication sessions
- Deliver/ Complete work according to plan by executing and validating automated testing solution
- Ensure alignment of solution with emerging technologies and impact on Nedbank technologies
- Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture.
- Ensure alignment of industry best practices within automation technologies and in alignment to the organisation's current and future technological architecture
- Mentor other Software Quality Engineers within the team to improve their technical capabilities.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- BSc IT or BComm IT or similar
Preferred Certifications
- ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.
Minimum Experience Level
- Total number of years of experience:7 - 10 years
- Management experience as part of the above years:No experience required
- Type of experience:Test analysis & design experience. Test automation experience. Development experience. Experience in Agile delivery and exposure to Test Driven Development, Behaviour Driven Development in a continuous delivery model. Experience in NFT. Ability to understand and interpret logical solution architecture. Understanding & implementation of DevOps pipelines & tools.
Technical / Professional Knowledge
- Object-orientated Programming (OOP)
- Development languages; C#, Java
- Mobile Test Automation
- Soap and RESTFUL services
- Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
- Service virtualisation & Data virtualisation
- Performance and load testing
- Vulnerability testing
Behavioural Competencies
- Building Partnerships
- Decision Making
- Influencing
- Driving for Results
- Technical/Professional Knowledge and Skills
- High-Impact Communication
- Innovation
Closing dates: 26 June 2026
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Job Purpose
- To analyse; interpret; collate and present financial and non financial information in order to drive strategy; enable decision making and support Nedbank Business Units.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes; systems and policies and support implementation of new processes; policies and systems.
- Enable business to achieve results by providing insights to enable strategic; operational and tactical decision making.
- Meet financial objectives by coordinating activities in line with budget requirements.
- Minimise costs by considering efficiencies and reducing unnecessary expenditure.
- Minimise financial and reputational risk by responding to customer related issues in a client centric way.
- Ensure research accuracy by validating results.
- Improve productivity by planning tasks; reviewing and taking corrective action when necessary.
- Evaluate vendor contracts by monitoring and ensuring compliance to Nedbank requirements.
- Managing market research database by compiling and updating client; industry and competitor information.
- Ensure compliance by adhering to internal and external regulatory requirements; governance and policies.
- Meet internal client briefs by generating and implementing communications plans.
- Contribute to reports by providing relevant information on market research activities.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters; websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed; experience practiced, and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing with team.
- Support internal stakeholder’s decision making by delivering market research results; industry analysis and insights.
- Support business to meet client needs through research; communication and follow-up.
- Understand and meet stakeholder needs by identifying; building and maintaining relationships.
- Meet business objectives by facilitating and managing vendor relationships.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
Minimum Experience Level
- 2 - 3 years experience in an accounting role
- Newly qualified CA (SA)’s with financial services experience or 2-3 year experience outside of Financial Services.
Technical / Professional Knowledge
- Banking procedures
- Business principles
- Business writing
- Cluster specific operations
- Governance, Risk and Controls
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
Behavioural Competencies
- Applied Learning
- Communication
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- The DB2MVS Platform Owner is responsible for the overall ownership, stability, security, performance, and strategic direction of the Db2 for z/OS platform, ensuring effective governance and collaboration across stakeholders.
Job Responsibilities
- Own the platform end-to-end including:
- platform governance, platform lifecycle, strategic direction, deployment of new services and, platform availability and stability
- Work with the infrastructure integrators to ensure that designs and blue-prints incorporate best practises
- Approve all designs and blueprints specific to the platform domain
- Identify, prioritise and implement platform improvement opportunities
- Responsible for the overall service definition and delivery
- Work across platform domains to coordinate and ensure that the platform is correctly integrated, implemented and monitored
- Evaluate non-functional requirements
- Establish good vendor relationships with regards to strategic direction and support of platform
- Support the achievement of the business strategy, objectives and values
- Stay abreast of developments in field of expertise
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.)
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- IT Related Degree or Diploma
Preferred Certifications
Minimum Experience Level
- 8–10+ years experience in DB2 for z/OS in enterprise, including ownership, governance and design assurance responsibilities
- Owning a critical production DB2 environment
- Working across multiple mainframe domains
Being accountable for:
- Platform stability
- Standards compliance
- Production readiness
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Job Purpose
- To recommend and or grant credit in order to place quality assets on to the book and continued risk management across Nedbank.
Job Responsibilities
- Conduct in-depth credit reviews and portfolio monitoring of large corporate exposures to ensure alignment with risk appetite and early identification of emerging risks.
- Gain consensus and highlight pertinent credit risk issues by preparing and presenting reports to various forums.
- Contribute to the development and refinement of credit policy frameworks for complex corporate lending, ensuring compliance with regulatory and internal governance standards.
- Facilitate and guide monitoring activities by obtaining legal opinion and directives.
- Establish emerging risks by studying the external environment including competitors and the macro economy.
- Contribute towards financial targets by monitoring and improving credit risk.
- Identify, establish and maintain relationships with stakeholders to ensure buy-in of monitoring activities and recommendations.
- Deliver expert credit opinions on high-value transactions, including syndicated loans, structured finance, and cross-border exposures.
- Challenge recommendations and policy changes made by the business to ensure thorough understanding of the risk involved.
- Represent Credit Risk by participating in Risk Committees and Forums.
- Ensure that the bank, in its lending practices, treats the customer ethically and fairly by being the customer's voice in Risk Committees and Forums.
- Ensure alignment to changes in regulations and Group Policy by contributing to the maintenance of an up to date credit policy.
- Deliver on the credit risk monitoring plan by managing resources and activities.
- Address immediate and emerging risks by performing ad hoc monitoring exercises.
- Ensure compliance of agreed corrective actions by continuous monitoring.
- Ensure alignment of business to policy and regulations by monitoring and making recommendations.
- Ensure clear direction of activities by establishing and following an annual visitation programme for all regions.
- Ensure accuracy and quality by monitoring work done by team.
- Mentor credit analysts and contribute to building internal expertise in complex credit structuring.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational targets are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Create a client service culture through various required interventions.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Requirements
- NQF Level 7 or higher qualification in a Financial or Banking-related field is essential.
- A CIMA, Credit Management degree, or equivalent qualification will be advantageous.
- Minimum 5 years’ experience in Credit Assessment, Evaluation, and Decisioning within a banking environment, specifically involving large commercial or corporate clients with complex financial structures.
- Minimum 3 years’ Business Banking experience evaluating financial statements and credit reports of current and prospective large business clients to determine their creditworthiness.
- Proven track record in managing a large credit portfolio, including high-value and structured lending transactions.
- 1–2 years’ experience in a team leadership or supervisory role will be advantageous.
- Strong understanding of the legal frameworks and regulatory requirements associated with lending and collateral, particularly in the context of large commercial clients.
- Familiarity with credit policy, risk appetite frameworks, and regulatory compliance in a corporate banking environment.
- Valid driver’s license and own reliable vehicle.
- Willingness and ability to travel as required.
- Must have an Individual Credit Mandate of R30Million
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business Acumen
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Nedbank policies and procedures
- Principles of financial management
- Principles of project management
Behavioural Competencies
- Communication
- Customer Focus
- Decision Making
- Work Standards
- Managing Work
- Technical/Professional Knowledge and Skills
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Job Purpose
- To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset.
- Address complex challenges or opportunities, finds a way to deliver business value for any change challenge, guides others to help them deliver better business outcomes, is sought after for expertise and guidance in addressing business challenges, and provides insight to situations that fall within (or outside of) the sphere of influence.
- Pair with Product Designers (CX/UX), Business Architects, Testers (QA), Business data Managers (BDM) and key roles in the requirements value chain. Apply the principles of Product Ownership Analysis and the strategy-to-execution framework. Lead other BAs in delivery Enterprisewide solutions where this is a project requirement an/or act as the business subject matter expert.
Job Responsibilities
- Conduct and lead others on iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on large/complex enterprise initiatives.
- Conduct and lead others on elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct and lead others on requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct and lead others on Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct and lead others on strategy analysis to define the future and transition states needed to address the business need.
- Conduct and lead others on Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute and lead others on according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods.
- Discover and deliver requirements based on changes across all seven product dimensions and requirements categories.
- Understand/co-create the operational value streams, enterprise strategic themes, product roadmap, vision, KPIs and metrics.
- Understand all elements of the portfolio, solution, program and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs to realise this and participate to define the proposed solution.
- Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, and Enterprisewide dependencies.
- Document Epics/features/themes to analyse user stories - identify gaps, missing stories, acceptance criteria, scenario development and all requirement categories.
- Own decomposition of portfolio epics, features, elicitation, analysis, story writing and acceptance criteria writing throughout the requirements value chain and ensure reuse of requirements.
- Collaborate/co-create process and capability alignment by pairing with the PE and Architect.
- Drive resolutions for impediments and spikes and enabler epics/stories, and synthesise the data to articulate requirements.
- Drive collaboration with development/QA to identify test cases/scenarios, conduct UAT and train the trainer/user, support change management and the product manager with commercialisation.
- Lead all aspects of Backlog Refinement and increment planning and champion DevOps & Built-in quality principles and limit WIP.
- Analyse/document data requirements and model data flows/ ERDs through all 7 product dimensions on a portfolio level by pairing with BDMs.
- Foster stakeholder relationships and engagement for backlog discovery and delivery, dependencies and enterprise delivery up to executive level.
- Conduct system demos and contribute to I&A, implement suggestions and drive continuous improvement.
- Actively participate and lead portfolio/squad ceremonies by pairing with SMs, ACs, POs, Epic/BITE Owners.
- Champion minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Drive early remediation by reducing waste, rework, identify risks, issues and dependencies within scope and across projects
Essential Qualifications - NQF Level
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Essential Certifications
Preferred Certifications
- Certificate in BA endorsed by IIBA , SAFe and Agile Certification
Minimum Experience Level
- 6 - 8 years
- BA experience, IT project experience, business exposure, industry exposure. Have a basic knowledge of and able to follow instructions for common Business Analysis techniques and practices.
Technical / Professional Knowledge
- Research methodology
- Business writing skills
- BA Body Of Knowledge
- Agile Concepts
- Process Engineering Skills
- Business Analysis Descipline , Techniques and Practices
- Global business analysis Trend
- Microsoft Office Products
- Data Analysis and Interpretation
Behavioural Competencies
- Influencing
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Collaborating
- Continuous Improvement
- Adaptability
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Job Purpose
- To profitably manage the business portfolio; Network and build individual and business relationships in the micro market and community; and manage staff to deliver outstanding client service.
Job Responsibilities
Nedbank Goals:
- Achieve sales growth targets.
- Identify and communicate sale opportunities and collaborate with sales and service teams across Small and Digi store types to inspire team to define and implement action plans to grow profit and market share.
- Drive client acquisition and increase digital market activity across the community.
- Monitor community growth and business profitability reports, address gaps and ensure momentum to meet objectives.
- Achieve market profitability targets by applying profitability levers and driving increased digital sales and activity.
- Manage controllable expenses (i.e. overtime, stationery, telephone, traveling) within the agreed financial parameters.
Client Engagement:
- Analyse client profiles to understand their needs and to identify leads for cross-selling or client retention/growth.
- Ensure client teams are prepared for client engagements to improve client experience and acquire/retain clients.
- Analyse client feedback reports from Service teams and address/ action plan and root causes with teams to achieve service excellence goals.
- Enhance client experience aligned to the Nedbank brand pillars by ensuring that all stores meet the defined service standards and corporate image requirements.
- Educate clients to shift towards transacting and servicing through digital channels and focus on increasing digital activity.
- Ensure compliment and complaint management.
Risk and Ops:
- Ensure Key Individual (KI) FAIS responsibilities are executed as per compliance guidelines.
- Manage operational activities as per the Branch Risk Observation Training Analysis (BROTA), Control Check list, branch cash holdings, Document Management Portal and compliance training.
- Monitor Risk and Compliance reports and act on key risk and non-compliance matters.
- Embrace workforce and queue management to ensure optimal store efficiency.
- Manage the security aspects of day to day risks.
- Ensure adherence to process mandates limits.
- Ensure all equipment is maintained.
Lead:
- Participate in the preparation of business performance reports to engage management on a regular basis.
- Translate business goals into team and personal goals based on team roles and responsibilities.
- Work with the support and management teams to remove identified hurdles preventing team and community to achieve predefined goals and develop a client-first mindset.
- Ensure team is trained and compliant and have the necessary tools to deliver on their goals.
- Inspire the use of learning tools and identify development and growth opportunities for individuals and teams.
- Engage team on performance through regular performance discussions on personal and business goals and use creative means, brainstorm opportunities for continuous improvement to be more efficient in delivery and be more effective in meeting client needs.
- Be an example to team and others by bringing the Nedbank values and behaviours to life through own behaviour, practice and self-growth.
- Lead through coaching, mentoring, facilitating and inspiring teams and stakeholders.Ensure and lead consequence management, discipline and effective employee relations.
Essential Qualifications - NQF Level
Preferred Qualification
- National Diploma in Finance or Business Management
- RE1
- KI (Prefferable)
Preferred Certifications
Minimum Experience Level
- 5 to 10 years experience in a client facing retail sales environment and 5 years experience in people management
Technical / Professional Knowledge
- Customer service principles
- Consumer behaviour
- Sales Strategies
- Competitor analysis
- Coaching principles
- Nedbank policies and procedures
- operational procedures
- Change management
- Workforce planning
Behavioural Competencies
- Creating a Service Reputation
- Business Acumen
- Building Customer Relationships
- Creating Demand Through Insight
- Delegation and Empowerment
- Motivating the Sales Team
- Guiding Sales Opportunities
Advert closing date: 17/07/2026
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Job Purpose
- To deliver high-level executive, operational, and administrative support to the Executive, ensuring the seamless coordination of business activities, effective governance, stakeholder engagement, and efficient office operations. The role integrates traditional Executive Assistant responsibilities with strategic business office coordination and delivery support across the Division
Job Responsibilities
Executive & Administrative Support
- Provide full-spectrum, proactive Executive Assistant support to a senior leader
- Manage complex calendars, meeting logistics, and travel arrangements
- Prepare high-quality presentations, reports, and executive correspondence
- Act as the first point of contact for internal and external stakeholders
- Maintain strict confidentiality and professionalism at all times
Business Office & Operational Support
- Support execution of strategic priorities and business initiatives
- Track deliverables, action items, and key projects on behalf of the Executive
- Coordinate governance requirements, reporting packs, and meeting documentation
- Apply strong financial discipline (budget tracking, expense management)
- Ensure smooth day-to-day running of the office environment
Stakeholder & Communication Management
- Build and maintain effective relationships across all levels
- Liaise with internal teams and external stakeholders to ensure alignment
- Manage communication flow, ensuring timeous follow-ups and responses
- Represent the Executive in forums where appropriate
Governance & Coordination
- Prepare agendas, minutes, and action trackers for key meetings
- Ensure compliance with corporate standards and processes
- Maintain filing systems and business records
- Drive efficiency improvements in administrative and operational processes
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Diploma
Preferred Qualification
Minimum Experience Level
- Own reliable transport
- Minimum 5 years’ experience in a secretarial / senior personal assistant role
- Experience in a corporate or client service environment
- Demonstrated exposure to supporting senior executives
- Ability to operate in a high-performance, fast-paced environment
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
- Governance, Risk and Controls
Behavioural Competencies
- Applied Learning
- Collaborating
- Initiating Action
- Stress Tolerance
- Quality Orientation
- Managing Work
Closing date: 30 June 2026
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Job Purpose
- To recover debt and assets by following internal and legal processes and procedures resulting in reduced costs and losses for the bank.
Job Responsibilities
- Ensure internal and external stakeholders perform within agreed turnaround time and Service Level Agreements by monitoring the accounts.
- Rehabilitate accounts by contacting, negotiating, concluding and monitoring arrangements with client and authorised third parties.
- Reduce and manage impairments and credit loss ratio by applying the appropriate actions including drawing daily reports and distributing to relevant stakeholders.
- Maintain client satisfaction by responding to general queries on risk or arrears timeously.
- Contribute to team dynamics by sharing knowledge and ideas.
- Build and maintain business relationships with internal and external stakeholders by sharing performance expectations.
- Ensure client account status are correct by checking the account history details on the system.
- Keep the customer profile updated by site visit, sending letters, statements and attach proof on the profile.
- Prioritise customer accounts by grading all accounts into risk categories and age analysis.
- Minimise potential loss to the bank by implementing the collection process and strategy.
- Ensure to comply with policies, procedures and regulations by following prescribed processes and mandates.
- Notify clients of dormant /excess or arrears accounts by preparing and sending relevant correspondence.
- Outline progress and planned actions for the forthcoming month by meeting with stakeholders on a monthly basis.
- Escalate high risk matters (liquidation, deceased estates, absconsion, alienation, debt review, bad debt write-off, business rescue, arrear accounts, etc..) by distributing to relevant stakeholders.
- Improve workflow and time management efficiencies by proactive planning and implementing credit control process
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
Preferred Qualification
- Certificate: Credit Management
Minimum Experience Level
Technical / Professional Knowledge
- Banking knowledge
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Negotiation skills
- Product Knowledge
- Relevant Nedbank Human Resources policies and practices
- Administrative procedures and systems
Behavioural Competencies
- Communication
- Collaborating
- Decision Making
- Stress Tolerance
- Work Standards
- Managing Work
Closing date: 30 June 2026
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Job Purpose
- To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank.
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and sending emails confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
Minimum Experience Level
- 3 - 5 years relevant experience in product management.
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
Behavioural Competencies
- Customer Focus
- Decision Making
- Facilitating Change
- Initiating Action
- Innovation
- Technical/Professional Knowledge and Skills
Closing Date: 01st July 2026
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Job Purpose
- Use the automation test kit (frameworks and pre-defined test tools) to inspect, analyse, design, develop, implement and execute on re-useable automated test assets to quality assure the solution and its architecture to ensure the overall quality of the solution, whilst aligning to the prescribed enterprise quality practices and standards.
Job Responsibilities
- Liaise with Stakeholders across Group Technology to build a network that will align to nWoW.
- Ensure stable solutions to stakeholders by delivering automated testing solutions and quality practices within agreed time lines and within agreed risk parameters
- Provide advice to clients on quality practices
- Research, develop and implement test engineering solutions
- Work closely with Quality Assurance Leads, Practise Leads, Developers, Architects, Product Owner and other Stakeholders to meet the expectations of our clients.
- Obtain and review relevant artefacts from stakeholders (eg: technical landscape, architecture design, technology roadmaps)
- Contribute to the systematic breakdown of the business needs into manageable feature(s), stories and epics that can be delivered.
- Participate in development of test approach, definition of Ready and Done, and defect management processes
- Plan work deliverables by analysing and determining the test automation requirements
- Participate in the backlog grooming.
- Participate in the sprint planning, test estimation and acceptance criteria per story.
- Ensure test environment is available and functional for test execution.
- Obtain sign-off from relevant stakeholders by conducting reviews of the design sessions with relevant stakeholders
- Improve total architecture design and performance by working closely with senior Technical consultants, developers, database administrators, server administrators, network administrators and security specialists.
Job Responsibilities Continue
- Ensure the test automation solution meets the architectural and development standards that are re-usable and scalable.
- Develop and configure automated solution according to specifications/requirements of the squad
- Create and maintain automated testing pipelines.
- ntegration into and test automation execution on DevOps pipelines.
- Develop the automation code using the automation test kit for execution of functional and non-functional tests
- Complete required unit testing through participation in requirements testing and integration testing (on automated solution)
- Implement the test automation solutions with the objective that it has adequate coverage within the sprint.
- Ensure artefacts are easy obtainable by storing all relevant artefacts in the repository
- Identify obstacles and check results for any anomalies and issues by analysing and reporting results of executed tests
- nsure resources are used effectively through maintenance and enhancement of existing solutions
- Participate in code reviews to ensure alignment to coding standards and best practices
- Keep stakeholders informed on test execution and test reports by conducting stakeholder communication sessions
- Deliver/ Complete work according to plan by executing and validating automated testing solution
- Ensure alignment of solution with emerging technologies and impact on Nedbank technologies
- Provide input into the documentation of standards & quality practices for Quality engineering for the organisation's current and future technological architecture.
- Ensure alignment of industry best practices within automation technologies and in alignment to the organisation's current and future technological architecture
- Mentor other Software Quality Engineers within the team to improve their technical capabilities.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- BSc Computer Science
- Non-negotiable: ISTQB Advanced Level.
- ISTQB Foundation.
Essential Certifications
- ISTQB foundation or equivalent (ISEB). ISEB test practitioner or equivalent or ISTQB advanced level certificate
Preferred Certifications
- ISTQB Agile Foundation. ISTQB Advanced certification (preferred). Bootcamp training in Agile & DevOps.
Minimum Experience Level
- 7 to 10 years in QA, with 6+ years in automation
- Mandatory: Minimum 7 years QA (SQE) experience
Tools and technologies:
- Java, Selenium, Cucumber, JIRA, Git.
- Use of perfomance tools (e.g., JMeter, LoadRunner) to simulate real-world usage and identify /bottlenecks.
- Exposure to API testing (Postman/RestAssured), Azure DevOps, CI/CD pipelines
Technical / Professional Knowledge
- Object-orientated Programming (OOP)
- Development languages; C#, Java
- Mobile Test Automation
- Soap and RESTFUL services
- Use of testing tools and frameworks (E.g. Selenium, Appium, RestAssured, Karate, Jira, JMeter)
- Service virtualisation & Data virtualisation
- Performance and load testing
- Vulnerability testing
Behavioural Competencies
- Building Partnerships
- Decision Making
- Influencing
- Driving for Results
- Technical/Professional Knowledge and Skills
- High-Impact Communication
- Innovation
Closing Date: 7 July 2026
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
People Specification
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
Technical / Professional Knowledge
- Customer service principles
- Product Knowledge
- Problem solving skills
- Relationship management
- Nedbank security policies and procedures
- Governance, Risk and Controls
- Forex product
Behavioural Competencies
- Building Customer Loyalty
- Earning Trust
- Collaborating
- Managing Work
- Adaptability
- Stress Tolerance
- Continuous Learning
Advert closing date: 03/07/2026
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Job Purpose
- To lead the design, development and continuous improvement of organisational capabilities within S&SE, ensuring alignment to Nedbank’s strategic intent. The role focuses on defining capability frameworks, embedding best‑practice operating models, and enabling sustainable execution through people, process, data and technology enablers.
- The S&SE Strategy & Capability Design Manager translates business strategy into fit-for-purpose capability architectures, maturity roadmaps and interventions that drive performance, resilience and customer value.
Job Responsibilities
Capability Strategy & Design
- Design and maintain end‑to‑end capability frameworks aligned to Nedbank’s strategy, business priorities and regulatory environment.
- Define target-state capability models, maturity assessments and capability roadmaps across S&SE.
- Translate strategic objectives into practical capability requirements spanning people, process, governance, data and technology.
- Partner with senior stakeholders to shape and prioritise capability uplift initiatives.
Insight, Analysis & Decision Support
- Conduct qualitative and quantitative analysis to assess current-state capabilities and identify gaps, risks and opportunities.
- Develop insight-driven recommendations and business cases to support strategic investment decisions.
- Produce executive‑level reports and presentations that clearly articulate capability trade-offs, dependencies and outcomes.
Stakeholder & Change Enablement
- Collaborate with stakeholders across functions and divisions to ensure shared understanding and adoption of capability designs.
- Embed capability thinking into planning, governance and delivery forums.
- Support the change enablement process by aligning capability interventions to business readiness and execution plans.
Job Responsibilities Continue
Governance, Risk & Standards Alignment
- Ensure capability designs comply with Nedbank policies, standards, regulatory requirements and governance frameworks.
- Minimise operational and delivery risk through well-defined capability controls and measurement mechanisms.
- Establish and monitor capability metrics that track progress, effectiveness and business impact.
People Leadership & Capability Uplift
- Lead, coach and develop a high-performing capability design team.
- Set clear performance expectations, provide regular feedback, and support personal development plans.
- Build future-fit capability within the team through targeted learning, knowledge-sharing and succession planning.
- Embed Nedbank values and leadership behaviours through day-to-day role modelling.
Continuous Improvement & Innovation
- Drive continuous improvement of capability design methodologies, tools and artefacts.
- Encourage innovative thinking and experimentation to improve customer outcomes and operational excellence.
- Stay abreast of industry trends, best practices and emerging capability design approaches.
- Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by managing the data collection and analysis process within timelines.
- Solve customer needs and drive the strategy for the business by providing insight and managing data analysis and interpretation on strategic issues and business related challenges faced by Nedbank.
- Deliver key insights in supporting strategic decision-making by responding timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.
Essential Qualifications - NQF Level
Preferred Qualification
- Honours in Commerce or Management
Minimum Experience Level
Technical / Professional Knowledge
- Business administration and management
- Change management
- Client service management
- Consumer behaviour
- Diversity management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Strategic planning
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Decision Making
- Business Acumen
- Guiding Team Success
- Building partnerships
- Planning and Organizing
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Job Purpose
- Drive effective credit risk management by overseeing the quality and performance of the portfolio, delivering insightful reporting, and strengthening governance practices to support strategic decision-making and regulatory compliance across the cluster.
Why Join Our Team
- Be part of a high-impact team shaping credit risk governance across the business;
- Gain exposure to strategic decision-making and senior stakeholders;
- Work in a data-driven environment that values insight, innovation, and continuous improvement;
- Contribute to strengthening governance frameworks in a leading financial institution and
- Grow your career through meaningful development opportunities and cross-functional collaboration.
Job Responsibilities
- Give an overview of the book by developing and preparing portfolio review presentations based on Management Information Systems (MIS).
- Provide feedback monthly by drafting business reports as at month end.
- Build and maintain effective working relationships by attending regular staff meeting and team building sessions.
- Build strong relationships by engaging with stakeholders on credit processes, policies, information and documentation.
- Build intellectual capital of the team by knowledge sharing with all stakeholders.
- Meet stakeholder expectations by delivering output and resolving queries within turnaround times.
- Enhance policies and procedures by identifying and reviewing ineffective processes and systems.
- Enhance processes by constantly seeking innovative improvements to the credit systems.
- Adapt to changes in Legislation by enforcing the compliance to the changes.
- Improve team performance by identifying staff performance gaps from assessment evaluations and analysing performance data from the Management Information System (MIS).
- Manage quality of portfolio by enforcing adherence to bank policies, process and procedures and industry regulations.
- Implement sound credit risk management by providing advice on credit risk matters to stakeholders.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
Our Ideal Candidate
We are looking for a professional who:
- Has a strong foundation in credit risk, governance, and portfolio analysis;
- Demonstrates excellent analytical and reporting capabilities;
- Is confident engaging with senior stakeholders and influencing outcomes;
- Has a continuous improvement mindset with a focus on process optimisation;
- Understands regulatory and compliance requirements within financial services;
- Can translate complex data into clear, actionable insights;
- Thrives in a collaborative, fast-paced environment and
- Shows strong attention to detail and accountability.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- A relevant tertiary qualification (NQF Level 7), such as a degree in Finance, Business, Risk, or a related field
- Postgraduate qualifications (e.g., LLB, BSc Engineering, MBA) will be advantageous
Minimum Experience Level
- At least 5 years’ experience in credit risk, governance, or a related support function within financial services
- Proven experience in portfolio analysis, reporting (MIS), and risk management practices
- Exposure to regulatory frameworks, credit policies, and governance processes
- Experience engaging with stakeholders and contributing to process and system enhancements
Technical / Professional Knowledge
- Business administration and management
- Financial Accounting Principles
- Governance, Risk and Controls
- Operations planning
- Principles of project management
- Relevant regulatory knowledge
- Service level agreements
- Staff resource planning
- Strategic planning
- Management information and reporting principles, tools and mechanisms
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Building talent
- Building partnerships
- Driving for Results
- Selecting Talent
Closing Date: 04 July 2026
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Job Purpose
- To contribute towards Nedbank’s aspirations of being world class at managing risk and to achieve excellence in execution by applying analytical insights, innovative thinking and automating the business need.
- Expectations of a Design Practitioner II is to have the cognitive ability to grasp more complex automation concepts, have more intermediate practical automation experience through the build of some medium level processes, can help themselves around the concept of requirement gathering/analysis, have previously shown how innovative thinking can lead to alternative ways of solving a business need, and will have the ability to work on more complex processes. Little to none work supervision will be required. Dual tasking will be required as well as the incorporation of previously taught skills/tools
Job Responsibilities
- With guidance of a senior, perform requirements analysis to understand, structure, organise and specify the business need.
- Conduct the process walk-through sessions to ensure correct interpretation of the business need and to eliminate any uncertainties. Seek guidance from a senior where needed.
- Head up requirements sign off session with your business stakeholders. Seek guidance from a senior where needed.
- Apply design thinking skills, problem-solving skills & out-of-the-box thinking to define a dynamic, sustainable and re-usable solution. Seek guidance from a senior where needed.
- Scrutinise the business need to identify additional opportunities to add business value. Run ideas past a senior before engaging with Stakeholders.
- Document requirements with quality and using your own words to ensure perfect understanding. Seek guidance from a senior where needed.
- Maintain the integrity of all current and future requirements for processes that the Automation Design Practitioner II are responsible for.
- Use visual diagrams to model scope, process flows, and dependencies.
- Writing requirements using business language in order to ensure SME’s are in alignment with WHAT they expect the automated process should do.
- Writing design using technical language to ensure it reflects HOW the automation will satisfy the Business need.
- Creating all necessary artifacts and ensuring that the necessary signoffs are obtained. Seek guidance from a senior where needed.
- Develop according to RPA best practices and principles, within an agile framework.
- Deliver processes that is high in quality, adaptable, reusable, sustainable, dynamic and stable processes.
- Testing both positive and negative scenarios. During testing small bugs are identified, scenarios surface that has not been catered for and gaps in exception handling become evident. Ensure stress testing is done to confirm the automated process can handle very high case volumes.
- Seek development guidance when needed.
- Conduct peer code reviews and testing.
- Debug and fix running processes in your portfolio. Seek guidance when needed.
- Provide quality business support for processes your team is accountable for.
- Continuous awareness of running processes to identify potential issues or enhancements.
- Share experiences to avoid reinventing the wheel, be open for critique, be eager to learn from others, be resourceful to try solve one's problem first but be confident to admit when one has failed and ask when help is needed.
- With guidance, drive cross team collaboration to optimise and refine a solution.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- NQF Level 6 Qualification in Computer Science or Information Technology
Preferred Certifications
- Blue Prism Associate Developer Certificate (Essential); Blue Prism Developer Certificate and Blue Prism Solution Designer Certificate (Preferred)
Minimum Experience Level
- 3 - 6 years
- 2 – 4 years Blue Prism development; Business Analysis techniques and practices experience; Ability to develop processes at a medium to high complexity under supervision; Tester experience
Technical / Professional Knowledge
- Banking knowledge
- Banking procedures
- Business principles
- Business terms and definitions
- Data analysis
- Governance, Risk and Controls
- Microsoft Office
- Relevant Software and system Knowledge
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Innovation
- Managing Work
- Quality Orientation
- Continuous Improvement
- Collaborating
- Positive Approach
- Technology Savvy
- Decision Making
Closing date: 27 June 2026
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Job Purpose
- To proactively identify money market sales and funding opportunities to optimise net interest income (NII) for treasury and identified stakeholders and to ensure a reliable source of funding for Nedbank as directed by ALCO and Balance Sheet Management to meet the strategic objectives of the Nedbank Group.
Job Responsibilities
- Understanding of liquidity risk management frameworks, policies, and procedures in line with regulatory requirements and industry best practices.
- Monitor daily liquidity positions, including cash flow projections, funding needs, and contingency plans.
- Prepare regular reports for senior management, highlighting key liquidity metrics, risk exposures, and recommended actions.
- The use of AI and Power BI to build and maintain dashboards for reporting purposes.
- Build and maintain sound relationships and internal clients.
- Develop trusting/professional internal relationships with management and team to smooth the flow of work through open communication and teamwork.
- Develop collaborative relationships with consultants/suppliers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Seek opportunities to improve business processes and systems.
- Ensure conduit placements. Trade money market instruments by having an interest rate view, taking positions and managing the associated risks accordingly. Retain existing clients and grow new book.
- Review the trades for the day and position on the portfolio.
- Generate portfolio management reports as required by audit Ensure rates are in line with tiers and client groups and that they comply with the SARB.
- Manage defined risk/s in the focus area. Manage risk categories at targeted levels driven by internal and external guidelines, policies, procedures and rules.
- Ensure compliance requirements, controls and trading limits are consistently met in the defined focus area.
- Manage interest rates and change timeously to optimise NII. Communicate all relevant information to Head of Sales and CFD timeously, monthly or as it arises.
- Obtain MIS data for decision making. Share information and establish strategies. Maintain client information.
- Activate business deals and obtain information.
- Adhere to risk standards. Support the achievement of the business strategy, objectives and values. Share knowledge and industry trends with team.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B Comm Honours Finance, Statistics or Economics
Minimum Experience Level
- 2 years’ experience in treasury funding portfolio management
Type of Industry exposure
- Knowledge of Foreign Exchange markets
- Ability to interact with clients
- Knowledge of Global Trade Products and channels
- FX hedging (vanilla FX & FXD), Commodities, and Interest Rate hedging products
Technical / Professional Knowledge
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Decision-making process
- Business Acumen
- Environmental Awareness
Behavioural Competencies
- Earning Trust
- Continuous Learning
- Collaborating
- Customer Focus
- Work Standards
- Advancing Sales Discussions
- High-Impact Communication
Method of Application
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