Client Experience Specialist - JHB at FirstRand Group

Job Description

Hello Future Customer Experience Specialist

Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.

As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Perform research analysis to be able to provide relevant, accurate and timely information for informed decision making to enhance the customer experience
• Manage risks in own area of responsibility
• Develop, encourage and nurture collaborative relationships across area of specialisation
• Participate in planned activities that are appropriate for own development
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation

You will be an ideal candidate if you:

• Creates solutions to meet customer demands to deliver internal and external customer service excellence through adherence to quality service standards
• Deliver customer experience excellence in own service delivery aligned to Organisational values and service standards
• Control expenditure and identify process improvements to contain and reduce costs
• Compile reports that track progress and guide business to make informed decisions
• Ensure that FNB has a smooth, unfragmented and consistent customer experience across all touchpoints and interfaces at all stages of the customer journey

You will have access to:

• Opportunities to network and collaborate across FirstRand Group
• A mentally stimulating working environment
• Opportunities to innovate

We can be a match if you:

• Are adaptable and curious
• Analyse complex data sets
• Can thrive in a collaborative environment