Client Implementation Manager, Global Implementation at Standard Chartered Bank

Key Responsibilities

Strategy:

• Supports the Global Implementation Strategy and actively participates in identifying opportunities to uplift and/or re-establish the profile/identity of the Global Implementations team 

Business:

• Operates in a continuous improvement model and can identify opportunities to improve processes and systems
• Identify cross-sell opportunities 
• Operates in a productive and efficient manner to ensure faster turnaround times for revenue realization
• Participate in Post implementation Surveys / Executes against framework to obtain testimonials from clients
• Effectively participate and contribute towards the tactical global implementation strategy
• Share client testimonials and constructive client feedback with team lead / delegate

Processes:

• Implement Transaction Banking's Cash & Trade product suite at a Global / Regional level.
• Work closely with internal partners across Global Implementation, Technical Integration, Product Management.
• Utilize Project Management tools following Implementation discipline and methodology .
• Runs end-to-end client training, including preparation of materials and coordination of logistics.
• Effectively participate and contribute towards the tactical solutions.
• Adequately manages implementation for key client deals.
• Participate in Governance calls with internal stakeholders to ensure positive outcomes (deal closures, drops, next action items etc.).

Help drive post implementation activities, including:

• Post Implementation Surveys / client testimonials.
• Sharing constructive client feedback with Regional / Country Implementation Head and/or Senior / Global Implementation Manager.
• Collaborate on RFP/RFI responses for the implementation component as part of the Deal team.
• Participate on solution design discussions with Sales, Product Management, Product Development, Channel Management, Technology and Operational s teams .
• Perform review of the deal handover, validate requirements, deal size, and expected revenue .
• Assist with client relationships development to ensure the products and services remains aligned to client needs.
• Help provide technical feedback as required to Product Owners and/or distribution teams for continuous iteration of product development.
• Project Management of the end-to-end implementation cycle .
• Ensure seamlessly transition the implemented product and services to service teams for business as usual client servicing.

Risk Management:

• Complies with data management framework for Implementation Project Management system.
• Adherence to all local regulatory, legal and compliance requirements.
• Adherence to all bank’s policy and standards.

Governance:

• Properly execute implementation governance controls.
• Proactive risk management; includes delivery + operational risks.

Skills

• Application Programming Interfaces (API)    
• Client Experience, Behaviours and Preferences    
• Operational Risk    
• Change / Project Management    
• System and Technology Integration    
• Communication & Presentation Skills    
• Stakeholder Management    
• Strategic Thinking    

Qualifications and Experience

• Banking and finance industry experience or similar industry.
• Experience in Client Implementation with strong delivery focus.
• Has project management disciplines.
• Knowledge in API, system and technology integrations, and Transaction Banking products is a plus.
• Problem-solver with excellent attention to detail.
• Excellent written and verbal communication skills, including presentation skills.
• PMP certification / Prince 2 or equivalent Project Management Certification is a plus.