The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
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Grade 12 certificate, National senior certificate, or NQF Level 4. Knowledge of administrative and clerical procedures. Understanding and knowledge of Public Service Regulations, good customer etiquette, listening skills, writing skills, good communication, interpersonal skills, and understanding the importance of telephone Etiquette. Basic knowledge of problem solving and analysis.
Accountability and ethical conduct. Ability to communicate in English verbally and in writing. Computer literate (MS Word, MS Excel, internet, and emails). Ability to cope under pressure. Applicants should understand the Batho Pele principles.
Client orientation and customer focus; working shifts, including Weekends and Public Holidays. A Minimum of 1 year of experience in switchboard operations and administrative functions will be an added advantage.
Duties :
The successful candidate will promptly manage and operate the switchboard by answering incoming calls and handling ongoing calls. Handle internal and external inquiries. Must keep the office, filing system, and records up to date. Ensuring customers are promptly and correctly referred to the relevant stakeholders. Taking down messages and administering the correct distribution thereof. Supplying basic information to customers regarding the Department's services. Keep the reception area clean and tidy.
Receive guests and/or visitors and direct them to the relevant office/s. Update and distribute the internal telephone directory and keep a database of other important contact numbers for easy access and retrieval. Compile monthly reports and submit them to the manager. Record keeping of all documents copied/ printed in all registers.
Responsible for reporting any faults on the telephone system and photocopier machine and liaising with the ICT department in this regard. Utilize the telephone management system to monitor telephone accounts, including printing reports, verifying information, and submitting them to the manager. Ensure that all telecommunication accounts are up to date. Perform any other delegated work given by the supervisor in accordance with various requirements of the unit.
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