The Department of Health aims to provide quality health services and ensure a caring climate for service users, implement best-practice health care strategies, create a positive work environment for staff, and provide appropriate and top-quality training for health workers. Our vision is to provide high-quality, efficient and accessible healthcare to transform people's lives. Our mission is to create an effective public healthcare system in Gauteng by ensuring we have the right people, skills, system and equipment to provide the care our patients need to live healthy and quality lives.
Grade 12 Certificate, computer literacy with two years hospital environment experience. Helpdesk/ Service Desk/ Call Centre experience will be an added advantage.
Good telephone etiquette, communication skills, interpersonal skills and multilingual. Ability to work under pressure. Be able to work shifts also during public holidays, weekends and days and nights.
Duties :
Handling incoming and outgoing calls. Answer general enquiries. Keep record of Private calls received and send them to HR for billing and convey messages appropriately to destination. Update Departmental telephone directory regularly, distribution and transfer of telephone calls. Assisting with costing of private calls.
Reporting of faulty telephone lines and update repairs register. Answer general enquiries regarding Hospital client and staff. Manage and print accounts for officials and other stakeholders within the Hospital. Proper handling of switchboard equipment. Check failing telephone instrument in various Department and replace where possible.
Must be able to work with P.A (Public Address system), sms (Messaging) and Telephone management system. Prepared to work shifts, public holiday and weekends. Perform other tasks that may be delegated to you by supervisor. Adherence to Batho Pele principles and Quality priorities.
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