Client Liaison Officer (C4) at merSETA

Purpose:

• To facilitate and implement the merSETA Client Services strategy to ensure that a high level of client satisfaction is achieved, as well as to increase and improve the level of training and access to training in order to promote skills development and to redress imbalances.

Key Responsibilities
The ideal candidate should be able to fulfill and perform the following key responsibilities:

• Guide and support companies to develop, implement and monitor mandatory grants.
• Support enterprises to comply with merSETA quality assurance and workplace approval policy to meet SAQA requirements.
• Manage, promote, and support participation in training partnerships and learning interventions according to set and agreed regional and individual targets.
• Monitor all learning interventions to ensure continuous progress, guide and support employers where gaps have been identified.
• Promote and support participation in merSETA project initiatives and services.
• Plan and manage moderation of trade testing and assessments from time to time.
• Support capacity building initiatives.
• Compile reports
• Identify support and market in the development of best practice kits and packs, sustainable community-based programmes including rural and farm areas, as well as providers where there is need.
• Assist companies in all categories to claim mandatory grants.
• Identify suitable companies to participate in discretionary grants as per prescribed criteria including but not limited to recommendation of discretionary grant funding and implementation of MoA’s.

Qualifications and Experience
A 3-year Diploma (NQF Level 6) in one of the following fields—or an equivalent NQF Level 6 qualification that matches a 3-year Diploma in these areas:

• Engineering Studies
• Business Studies
• Administration
• Project Management
• Human Resources
• Development/Training
• ODETD (Occupational Directed Education, Training and Development Practices) or related field
• 4 years exposure in client liaison environment and be competent in any technical field related to manufacturing and engineering sector

Advantageous

• A Bachelor's Degree (NQF Level 7) in one of the following fields—or an equivalent NQF
• Level 7 qualification that matches a Bachelor's Degree in these areas:
• Engineering Studies
• Business Studies
• Administration
• Project Management
• Human Resources
• Development/Training
• ODETD (Occupational Directed Education, Training and Development
• Practices) or related field
• Qualified Artisan
• 5 years’ experience in a client liaison and technical environment with a solid direct training experience will be an advantage

Knowledge and Skills

• Collaboration and project management skills
• Relationship Management
• Computer Literacy
• Attention to detail and High level of accuracy
• Knowledge of industry
• Ability to compile reports, presentation skills and problem-solving skills
• High level of verbal and written communication skills
• Knowledge of the Skills Development and related legislation
• A valid driver’s license

Deadline:10th March,2026