Client Relations Officer at KWV

About the job

• Purpose: Client Relations Officer incumbent liaises with customers, prospective customers, tour operators/guides, prospective tour operators/guides and members of the public and enable them to purchase KWV products and attend KWV tours and product tastings. A vital function of this role would include generating feet to the Emporium to assist in increasing revenue of business unit. Moreover the incumbent sees to the general and certain financial administration duties of KWV Emporium as to ensure the effectiveness of this function of the business.

Minimum Requirements:

• Grade 12 with valid driving licence
• A qualification in Tourism Management/Public Relations/Office Management would be advantageous
• In-depth knowledge of wine and the wine industry advantageous
• SAP experience advantageous
• 3-5 years’ experience in tourism field
• 2-3 years in a supervisory role
• Willing to work on weekends and Public Holidays
   

Skills Required:

• Computer skills (proficient in MS Office)
• Excellent interpersonal skills & ability to communicate effectively
• Good organising and planning skills
• Ability to take initiative

Job Summary:

• Receive and process all orders and reservations
• Perform general office administrative and basic financial administrative duties
• Present tours and tastings
• Liaise with customers, prospective customers and the public
• Identify and drive various marketing projects to increase footprint into the business unit
• Supervise activities of direct reports daily

Closing date: 23 July 2021

Please note that any personal information that you shared will be used for the purposes of applying for a role with KWV as advertised above. This information may be shared with authorised Warshay Investments (Pty) Ltd (“KWV”) representatives (internal and contracted external parties) as required. Should you have any questions related to how we process your personal information, please refer to the privacy policy.