Old Mutual Limited (OML) is a premium African financial services group that offers a broad spectrum of financial solutions to retail and corporate customers across key markets in 14 countries.
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Job Description
- The Group Credit Investment (“GCI”) Portfolio Manager will be responsible for the management and monitoring of credit portfolios within the scope of the GCI team. Underlying credit within scope includes investment and retail credit. The role will report into the Head of Portfolio Management within the Group Credit Investment team.
- Key deliverables will be managing and optimising the shareholder credit portfolios, driving the OML Credit Plan, supporting business unit strategies, and ensuring robust governance, risk management, and reporting across all credit-related activities.
- This role requires a strong analytical background, deep market knowledge, and proven leadership abilities
- Portfolio Management: Oversee the construction, monitoring, and rebalancing of credit portfolios across multiple asset classes, including bonds, structured credit, loans, fund investments and other fixed income products.
- Credit Analysis: Conduct in-depth credit analysis on existing and potential investments, including fundamental, technical, and quantitative assessments.
- Overnight Loan Origination: Ownership of all overnight loan origination including sourcing, credit due diligence and preparation and negotiation of legal documentation.
- Risk Management: Identify, measure, and manage credit risk exposures. Implement risk mitigation strategies in accordance with firm policies and regulatory requirements.
- Performance Monitoring: Track and report portfolio performance against benchmarks and targets. Provide actionable insights to senior management.
- Investment Strategy: Contribute to the development and execution of credit investment strategies based on macroeconomic trends, market conditions, and client objectives.
- Stakeholder Engagement: Communicate portfolio strategy, performance, and risk to internal and external stakeholders, including credit committees and clients.
- Team Leadership: Mentor junior analysts and portfolio managers, fostering a collaborative and high-performance team environment.
- Compliance and Reporting: Ensure all portfolio activities adhere to regulatory standards and internal compliance requirements. Prepare and review documentation for audits and regulatory inquiries.
Qualifications and Experience Required
- Degree in Finance, Economics, Business, or a related field and CA(SA) strongly preferred.
- CFA will be a distinct advantage.
- Minimum of 5 years’ experience in credit portfolio management or a similar role within asset management, banking, or financial services including a minimum of 3 years’ experience as a credit analyst.
- In-depth knowledge of credit markets, fixed income securities, and risk management frameworks.
- Proven track record of managing large and complex credit portfolios with consistent performance.
- Strong analytical, quantitative, and qualitative skills.
- Excellent communication and presentation skills, with the ability to convey complex information to diverse audiences.
- Advanced proficiency in portfolio management and analytics tools (e.g., Bloomberg, Excel, risk analytics platforms).
- Demonstrated leadership and team development experience.
Competencies:
- Ability to work under pressure, manage multiple priorities, and adapt to rapidly changing environments.
- Strong business acumen and strategic thinking skills.
- Team player.
- Excellent stakeholder management and communication abilities.
- Proven experience in credit portfolio management, governance, and risk management.
- Ability to drive process improvements and implement best practices.
- Demonstrates leadership, collaboration, and a commitment to organisational values.
- Highly professional approach.
- Excellent attention to detail.
- Excellent planning and organisational skills.
- Excellent technical and analytical skills.
- Problem solver.
- Ability to work well both independently and within a team.
Skills
- Accounting, Adaptive Thinking, Budget Management, Data Compilation, Data Controls, Evaluating Information, Executing Plans, Financial Accounting, Financial Acumen, Financial Auditing, Financial Modeling, Management Accounting, Numerical Aptitude, Policies & Procedures
Competencies
- Balances Stakeholders
- Business Insight
- Decision Quality
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Education
Closing Date
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What is a Sales Agent?
- Your time is now with Old Mutual
- Are you a passionate salesperson that thrives on changing lives for the better or a recent Matriculant dreaming of entering the financial services industry to start your career …. Old Mutual has something to offer you…
What is required of you?
Role Description / Key Performance Areas
- Sales agents are responsible for building and maintaining their own client base, marketing and selling the Old Mutual product and contributing to the financial wellbeing of the community.
What do we need from you?
- A grade 12 (Matric) certificate
- A clear credit and criminal record
- 6-12 months sales / retail experience is advantageous but not essential
- Proven digital literacy (MS Office, WhatsApp, etc.)
- Excellent communication and numeracy skills
- A flair, a passion and high energy for sales and achieving targets
- High attention to detail and a self-driven performer
Personal Qualities
- Target and Goal Driven
- Client service orientated
- Adhering to Company values and policies
- Good business acumen
- Proactive
- Ability to influence
- Confident decision making
- Ability to handle pressure and set backs
- Good interpersonal skills
- Trustworthy
- Good time management skills
- Resilience
Skills
- Accounting, Action Planning, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Professional Presentation, Report Review, Sales Software, Statistical Analysis Techniques
Competencies
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- We are seeking a dynamic and detail-oriented Internal Auditor to join our team at Old Mutual Limited (OML). This role offers a unique opportunity to be at the forefront of modern assurance and advisory practices within the governance, regulatory, compliance, and risk management domains of a diversified financial conglomerate.
- The role is responsible for the delivery of audit engagements. This role will support the Audit Lead for the Governance, Regulatory and Compliance (GRC) portfolio in executing on audits and engaging stakeholder relationships.
- This role is ideal for a professional who is passionate about governance and regulatory assurance, and who thrives in a fast-paced, evolving environment. You’ll be part of a team that values innovation, collaboration, and continuous improvement.
Key Result Areas
Audit Execution
- Deliver assigned audit tasks and management requests on time, within budget, and in line with GIA methodology and quality standards.
Audit Planning Support
- Assist in preparing audit planning documents (e.g., planning memorandum, letter of intent, engagement letter) and document meeting minutes accurately.
- Document detailed minutes of stakeholder and internal meetings
Process & Control Evaluation
- Develop understanding of business processes, risks, and controls; contribute to control design and effectiveness assessments.
Methodology & Tools
- Apply GIA audit methodology and tools correctly throughout audit engagements.
Governance & Risk Application
- Use foundational knowledge of governance, risk management, and relevant legislation to support audit delivery.
Issue Assurance
- Support execution of issue assurance plans, ensuring timely delivery and adherence to quality standards.
Audit Reporting
- Assist in preparing clear and impactful audit reports, including root cause analysis and practical recommendations.
Stakeholder Engagement
- Help facilitate agreement on audit findings and ratings with stakeholders and support relationship management as needed.
Integrated Audits
- Collaborate with IT and data analytics teams to support integrated audit approaches and identify automation opportunities.
Team & Planning Support
- Provide administrative support to Audit Lead and Audit Manager and contribute to the development of audit plans across the portfolio
Compliance
- Adhere to the IIA Code of Ethics and GIA policies and procedures in all audit activities.
Culture & Development
- Contribute to a positive, professional team culture and participate in initiatives that build audit expertise and capability.
Role Requirements: Skills, Qualifications & Experience
- Matric
- LLB or BCom degree or Relevant qualification (majoring in either auditing, risk management, accounting, compliance, law, governance)
- Minimum 2 years working experience in auditing, risk management or compliance
- Good understanding of the business management processes, risks and controls
- Experience of client relationship management as part of the assurance process
- Attention to detail, analytical and communication skills are a requirement for this role.
- Able to travel locally and internationally
- Proven track record in dealing with audit clients
- Uses Microsoft Word and Excel effectively
- Professional and positive attitude
- Strong analytical skills
- Deadline-orientated and client-centric
- Experience in the financial services industry will be advantageous
- Knowledge of market conduct frameworks and regulations will be advantageous
- Experience in integrated assurance approaches utilising data analytic techniques will be advantageous
- Good background in the financial services industry and its regulatory environment will be advantageous
- Ethics and Integrity Champion: Demonstrates high ethical standards and promotes a culture of integrity and accountability
Skills
- Accounting, Action Planning, Auditing Operations, Budget Management, Computer Literacy, Database Reporting, Data Classification, Data Compilation, Data Controls, Data Modeling, Evaluating Information, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
- Communicates Effectively
- Courage
- Ensures Accountability
- Financial Acumen
- Manages Complexity
- Organizational Savvy
- Plans and Aligns
- Tech Savvy
Education
- Bachelor of Commerce (BCom): Law (Required)
Closing Date
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Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- The Software Quality Engineer is responsible for quality assurance initiatives across multiple projects, mentoring junior and intermediate engineers, and driving innovation in testing strategies and automation testing. This person will be responsible for working with respective development, business and architecture leads to develop and drive effective testing approaches to be adopted in the team and ensure they deliver high-quality software.
- The ideal candidate for this role will have strong experience in technical testing at both a backend and frontend level, be capable of building and maintaining test automation frameworks and possess the skills to help a team achieve quality deliverables.
- Lead quality assurance initiatives and frameworks for the respective development team.
- Work with other leads to ensure testability of business and technical requirements
- Monitor the quality delivery across an entire team and identify areas for improvement
- Mentor other engineers in the team
- Innovate in testing strategies, including automation, performance, and security testing.
- Engage with stakeholders to ensure quality throughout the SDLC.
- Help develop CI/CD pipeline configurations and DevOps practices.
Requirements: Skills and Experience
Technical Skills:
- Expertise in programming languages like Java, JavaScript or Python.
- Experience in creating test automation frameworks at both a frontend and backend layer.
- Strong expertise in API Testing
- Strong expertise in Postman , SQL , test data management
- Familiarity of performance testing tools like Apache JMeter or k6 and analysing system performance
- Proficiency in security testing tools like OWASP ZAP or Burp Suite.
- Extensive experience in CI/CD pipelines using Jenkins, GitLab CI, ADO, or similar.
- In-depth understanding of DevOps practices and tools, including containerization and orchestration with tools like Docker and Kubernetes.
- Experience in working with cloud technologies like AWS, Azure or Google Cloud.
Experience:
- 8+ years in software testing, including at least 3 years in leadership roles, extensive experience in performance and security testing, and a strong background in DevOps.
Personal and Interpersonal Skills
- Communication: Effective communication with cross-functional teams.
- Relationship Building: Establish and maintain good relationships within the firm and industry.
- Emotional Intelligence: Ability to perceive, assess, and influence emotions.
- Assertiveness: Ability to surface issues and pursue difficult conversations without delay
Skills
- Action Planning, Adaptive Thinking, Data Compilation, Data Management, Evaluating Information, Executing Plans, Legal Practices, Oral Communications, Policies & Procedures, Project Quality Management, Project Testing, Report Review, Test Case Management
Competencies
- Business Insight
- Communicates Effectively
- Courage
- Cultivates Innovation
- Drives Results
- Ensures Accountability
- Instills Trust
- Manages Complexity
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
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Job Description
- This role provides advanced operational and strategic support to the Third-Party Risk Management Centre of Excellence (CoE) within the Contracts & Sourcing function.
- The Senior Specialist plays a critical role in enhancing the maturity, effectiveness, and integration of third-party risk management practices across OML, supporting the Head of the CoE in driving group-wide oversight, governance, and continuous improvement.
- The Third-Party Management Senior Specialist contributes to the expert lead leadership and enhances the organisation’s third-party risk management (TPRM) framework by conducting complex risk assessments, advising on risk mitigation strategies, and ensuring compliance with regulatory and internal standards. The role plays a critical part in safeguarding the organization from risks associated with outsourcing, vendor relationships, and third-party engagements.
- Lead and execute comprehensive risk assessments for high-risk third parties, including due diligence, onboarding, and periodic reviews.
- Develop and enhance third-party risk management policies, procedures, and tools. Collaborate with procurement, legal, compliance, IT security, and business units to ensure integrated risk management practices. Monitor and report on third-party performance, risk indicators, and compliance with contractual obligations. Provide expert guidance on risk mitigation strategies and remediation plans.
- Lead or support audits, regulatory reviews, and internal investigations related to third-party risk. Mentor and support junior team members, sharing expertise and best practices. Stay abreast of regulatory developments (e.g., POPIA, GDPR, FSCA requirements) and industry trends impacting third-party risk.
Strategic Support & Oversight
- Support the Head of the CoE in the execution of strategic initiatives, including the integration of third-party risk management into broader governance structures.
- Provide objective oversight and contribute to the development and refinement of third-party risk frameworks, methodologies, and minimum standards.
- Facilitate and coordinate cross-functional engagements to identify, assess, and monitor material third-party risks across OMLACSA and Affiliates.
Risk Identification & Reporting
- Lead complex risk assessments and provide expert analysis of third-party risk exposures, including 4th/Nth party risks and concentration risks.
- Monitor and report on third-party risk trends, incidents, and control effectiveness to senior stakeholders, including Exco, Audit, Risk and Compliance Committees.
- Support the escalation and resolution of material risks and non-compliance issues.
Framework & Process Enhancement
- Champion the continuous improvement of third-party risk management processes, tools, and data quality across the CoE.
- Drive alignment and consistency in third-party tiering, segmentation, and risk rating practices.
- Contribute to the development and maintenance of the OML-wide third-party inventory and associated data governance.
Stakeholder Engagement & Enablement
- Provide expert guidance and coaching to CoE team members, control owners, risk coordinators, and other internal stakeholders.
- Act as a change agent in promoting a strong third-party risk culture and embedding risk management practices across the organisation.
- Represent the CoE in strategic and operational forums, providing insights and recommendations on third-party risk matters.
Operational Excellence
- Support the Head of the CoE in tracking performance against executive targets and risk maturity objectives.
- Facilitate the execution of requests from senior governance bodies and ensure appropriate follow-through and corrective actions.
- Contribute to the optimisation of CoE operations, including cost efficiency, data integrity, and process effectiveness.
Qualifications & Experience
- Minimum 3–5 years of experience in risk management, with a strong focus on third-party risk.
- Strong understanding of third-party risk management principles, frameworks, and tools.
- Strong understanding of regulatory requirements and governance practices related to third-party risk.
- Third-party risk management certification and/or qualification (advantageous).
- Experience with third-party risk management tools and data analytics (advantageous).
- Excellent stakeholder engagement, communication, and facilitation skills.
Skills
- Builds Rapport, Change Management, Data Analysis, Database Reporting, Data Compilation, High Risk Typologies Methodologies, Information Retrieval, Issue Management, Numerics, Project Risk and Issue Management, Risk Management, Stakeholder Expectation Management, Threat Assessment, Verbal Communications
Competencies
- Balances Stakeholders
- Business Insight
- Communicates Effectively
- Ensures Accountability
- Financial Acumen
- Instills Trust
- Manages Complexity
- Optimizes Work Processes
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
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Job Description
- Understand the nature of Specialty business (Corporate Property / Premier Agri / Premier Specialty / Marine / Engineering / Public Sector / Sintelum Corporate Property / Sintelum / Financial Lines / UMA’s ) impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered.
- Communicate clearly with all stakeholders and gather, coordinate and manage business requirements, risks and expectations. Support the business with regards to business and process improvement, ensure appropriate documentation is created and maintained, and perform high-level end-user testing before delivering solutions.
- Understand the nature and business impact of requests, perform the required analysis, and work with the developers to ensure functional and technical specifications are understood and delivered
- Consult with business to identify business problems and opportunities.
- Assist with the development of proposed solutions and supporting business case.
- Analyse and review relevant business processes and understand the impact on business and systems.
- Gather, analyse, document and maintain business requirements and functional specifications.
- Participate in quality assurance and user acceptance testing.
- Investigate production incidents and change requests to identify solutions and work with development team to implement solutions.
- Provide support and collaborate with project management,
- change management, training, design, development and testing functions to ensure that solutions are delivered to business expectations.
- Stay current on industry practices and trends and contribute to continuous improvement through the use of technology and improvement of processes.
- Create monthly reports to track progress of solutions against identified benefits.
- Cost control and governance adherence
- Proactively ensuring use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Comply with corporate governance policies, procedures and standards.
- Operate within agreed mandates.
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promotes a culture of learning and high-performance culture amongst team members.
Experience, Knowledge and skills required:
- Must have a Tertiary Qualification.
- Agile, Lean, Six Sigma and / or Prince 2 certification would be advantageous.
- 1 – 3 years’ experience as a business analyst working in an environment that uses agile project approaches.
- Short Term and/or Long-Term Insurance experience
- Experience in the short-term insurance Specialty space would be highly advantageous
- Experience with digital innovation
Skills
- Adaptive Thinking, Archival Management, Backup Storage, Business Case Contribution, Business Intelligence (BI) Analysis, Business Requirements Analysis, Current State Analysis, Data Analysis, Database Reporting, Data Compilation, Data Controls, Enterprise Readiness Assessment, Governance of Business Analysis Activities, Performance Gap Analysis, Product Change Management, Requirements Creation and Verification, Requirements Elicitation and Facilitation
Competencies
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent (Required)
Closing Date
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Job Description
- We are seeking an experienced and talented Full Stack Developer to join our IT Specialty team at Old Mutual Insure. The ideal candidate should have a deep understanding of web development technologies and frameworks, with a focus on front-end and integration layer development.
- Additionally, proficiency in database querying and cloud services, particularly AWS, is essential.
Key Responsibilities:
- Front-End Development
- Utilize React FE / Java / MySQL / Oracle to design and implement user-friendly interfaces.
- Collaborate closely with UI/UX designers to ensure seamless integration of design elements.
Integration Layer Development:
- Develop integration layers using TypeScript, Java for smooth communication between different application components. Ensure data integrity and efficient data flow.
Database Proficiency:
- Demonstrate expertise in My SQL to optimize database queries and ensure efficient data retrieval and manipulation.
- Maintain data integrity and security in database operations.
- AWS Cloud Expertise
- Possess a strong understanding of AWS cloud services, with particular emphasis on the following services:
- AWS Lambda for serverless computing.
- AWS API Gateway for managing APIs.
- IAM Roles, Policies, and Permissions for secure access management.
- Amazon S3 for scalable storage solutions.
- VPC and SQS for network architecture and messaging.
- Elastic Container Services
- General comprehension of AWS cloud infrastructure components.
- Source control
- Assist with Pull Requests
- Assist with branch management (mergers, etc.)
- General assistance with repositories and code management.
- Azure DevOps
- Log interrogation and fault finding
Qualifications and Experience:
- Bachelor’s degree in computer science, Engineering, or a related field (or equivalent experience).
- Proven experience as a Full Stack Developer with a track record of successful projects. Proficiency in React, TypeScript, Java. Strong command of Ansi SQL for efficient database querying.
- Familiarity with cloud computing, specifically AWS services as mentioned above. Excellent problem-solving skills and the ability to work independently or as part of a team.
- Effective communication skills for both technical and non-technical stakeholders. Debugging and Issue Resolution Enhancing Code Quality:
- Comprehensive logging promotes code quality by allowing developers to monitor the behavior of their code in real-world scenarios. It facilitates early detection of potential issues, thus helping developers implement improvements and optimizations to create more reliable and efficient applications.
Supporting Agile Development:
- In Agile development methodologies, frequent iterations and quick feedback loops are crucial. Logging aids Agile teams in quickly identifying issues and iterating on solutions. It provides a clear picture of what's happening at each stage of development, ensuring that the team can make informed decisions and adapt as needed.
Monitoring and Performance Analysis:
- Logs provide insights into the performance of an application, including response times, database queries, and resource utilization. Monitoring these logs over time helps developers identify trends, predict potential performance bottlenecks, and take proactive measures to optimize the application's performance.
Auditing and Compliance:
- Certain industries, such as finance and healthcare, have strict compliance requirements. Logging plays a vital role in tracking user interactions, data changes, and system events, ensuring transparency, accountability, and adherence to regulatory standards.
- Collaboration and Communication: Understand the concept of Continuous Integration/ Continuous Delivery/Deployment
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Communicates Effectively
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
Education
- NQF Level 7 - Degree, Advance Diploma or Postgraduate Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Carry out standard customer service activities and handle simple customer inquiries.
Solutions Analysis
- Assess compliance with established standards and protocols for routine inquiries.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Ensure that basic customer details held in the system are accurate, and make notes of follow-up actions that have been promised, together with notes of actions taken during each sales call.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Operational Compliance
- Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct.
Business Development
- Carry out routine business development support tasks and assist others by following established procedures.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers.
Data Exploration
- Select appropriate data from information provided by others and input that data into spreadsheets or standard formats.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Skills
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- To manage new/ existing project taking a holistic view of the project to ensure the business delivers future state process automation, efficiencies, and excellence to the Customer.
- Specialists are the link between business and IT in process delivery on solutions and will be required to work on multiple projects concurrently and effectively.
Key Responsibilities
- Define, develop and support the implementation of future state process automation strategies and solutions to continuously improve process, products and systems to adapt to changing needs.
- Design and manage process flow according to required standards across the entire insurance value chain (BPMN 2.0).
- Breakdown business needs and project designs into clearly articulated specifications for development teams using process engineering methodologies. DMAIC, Process Decomposition etc
- Understand process measurements focusing on what metrics to capture and how to capture them in the process through assisting in business value & ROI assessment
- Monitor benefit realisation in collaboration with Product Owners
- Ability to use BPM related tools including project planning and tracking
- Ability to work with the data architects to define dataflow, data transformation, interface needs and sources for all information
- Change Management Support and Rollout Implementation for new solutions, fixes and enhancements.
- Facilitating workshops with business users in order to gather requirements, generate ideas and validate future designs.
- Identify and document business requirements specifications in line with business goals.
- Rapid prototyping using the MS office suite to support system and functional designs.
- Design and implementation of quick win solutions that do not require IT development.
- Responsible for assessing, mapping, optimizing and digitizing business processes for strategic change initiatives.
- Supporting task teams for implementing solutions / resolving incidents and troubleshooting between the business community and development team during implementation and rollouts.
- Supporting business team in development of test cases and scenarios to ensure high value deliverables.
- Build and maintenance of dashboards and metrics related to transactional statistics published in Power Bi or SQL:
- Support with Cross-Functional solution design incorporating LOB systems, SQL Databases, Workflow and Robotics. – Innovative Mindset / Thinking.
- Design and documentation of technical specifications for strategic change initiatives and gaining signoff through appropriate channels
- Supporting the restoration of service for high priority fixes / builds in coordination with the development team.
- Formulation of project recommendations and improvement suggestions to existing solutions.
- Recommending, designing, and implementing system changes in other systems to fast-track implementation.
- Verification of business analysis work supplied for projects/fixes in terms of clarity, completeness, and accuracy to ensure that builds address business requirements.
- Impact Analysis on the severity of issues to determine and quantify the scale of problems for prioritization metrics
Continuous improvement to ensure effective service
- Ensure adherence to organisational policies, practices and procedures.
- Ensure statutory and legislative knowledge is always current in order to resolve complaints, to advise the business on corrective solutions to mitigate risks and to improve customer experience whilst complying with governance requirements.
Service delivery to ensure customer satisfaction
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to maintain service delivery.
- Manage quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues and team members.
- Collaborate and work with the business to deliver required service levels.
- Actively share information with other team members regarding successes, issues, trends and ideas
Experience, knowledge & skills required
- 3 - 5 years process engineering and implementation experience
- 3 years’ workflow or digital process design experience
- Experience in the insurance industry preferred
- Experience in project management and large software development projects.
- Advanced Excel, PowerPoint, Word, Visio Etc.
- Power BI, SQL (Design, Extraction and Queries and Dashboard build)
- Programming Knowledge or experience (Language agnostic)
- Problem-solving ability and courage to pursue new ideas.
- Resilience in facing challenges, as well as being flexible to accommodate alternate solutions.
- Focused on delivery, and ability to deal with pressure and non- standard hours or working times.
Skills
- Action Planning, Application Development, Business Process Design, Computer Literacy, Data Management, Data Modeling, Evaluating Information, Identifying Customer Needs, Information Technology (IT) Support, Market Analysis, Oral Communications, Product Development, Technical Support, Technical Troubleshooting, Test Case Management, User Requirements Documentation, Web Development
Competencies
- Business Insight
- Collaborates
- Courage
- Cultivates Innovation
- Decision Quality
- Drives Results
- Ensures Accountability
- Manages Complexity
Education
Closing Date
go to method of application »
Job Description
- Design and implement integration components like micro services. Manage Java/Java EE application development while providing expertise in the full software development lifecycle, from concept and design to testing. Modernise and optimise the integration components while also delivering features, fixes and updates frequently in close alignment with business objectives.
- This role includes technical, financial and resource development. Develop and promote IT and business partner relationships.
- Collaborate in improving current integration technologies to be cloud-ready and continuously research, develop and implement cloud technologies.
Key responsibilities
- Design and implement information systems and solutions to meet business needs and to support the enterprise infrastructure.
- Develop and regularly maintain future state integration designs and patterns in line with the organisations business and IT strategies as well as the roadmap for transforming between current and future infrastructure vision.
- Adopting a Cloud First Integration Architecture approach
- Define integration patterns, architecture standards, and reusable frameworks.
- Lead the development and implementation of APIs, microservices, and ESB solutions.
- Collaborate with application, infrastructure, and security teams to align integration architecture.
- Provide technical leadership and mentorship to development and integration teams.
- Conduct code reviews, troubleshooting integration issues, and optimize system performance.
- Document architecture designs and maintain architectural governance.
- Designing the integration cloud environment from a holistic point of view, ensuring it meets all of the company's requirements
- Carrying out deployment, maintenance, monitoring, and management tasks within this implemented cloud structure.
Overseeing cloud security as prescribed by IT security
- Ensure group alignment on Cloud and Integration Strategies.
- Lead and perform stakeholder management associated and affected by the new and existing integration solutions/platforms.
- Maintain and analyse internal records of problem causes and resolutions, identify problems and modify the resolution actions to prevent recurrence.
- Develop solid integration architectural plans and deployment architectures for application development and infrastructure projects.
- Provide input into technical direction decisions in the area of infrastructure/application architecture.
- Maximise the use and re-use of integration standards and patterns that is already in place by determining to what extent parts of solutions already exist when new solutions are defined.
- Ensure that sustainability and impact of the administration of integration solutions are understood and taken into account when technical solutions are proposed.
- Develop and implement IT innovations or methodologies that achieve efficiencies and reduce costs based on time, risk and process.
- Identify new industry trends, products, technologies, practices and processes by selecting and using appropriate sources of information.
- Design and deliver solutions that factor in system performance, usability, quality, cross-system interdependencies, and scalability while accounting for development and maintenance costs.
- Perform the administration of technical solutions according to the agreed plans and processes and propose continuous enhancements to these processes where applicable.
- Ensure that solutions are built using the agreed tools, frameworks, processes and architectural principles.
- Develop and execute test plans to check integration and system inter-dependencies, technical performance, and functionality including post-production operational monitoring.
- Develop appropriate disaster recovery plans for critical business systems, including working with infrastructure, development and business teams to produce and sustain practical solutions.
- Lead, develop and implement Micro services with experience using JAX-RS and related technologies
- Object-Oriented analysis and design using common design patterns.
- Profound insight of Java and JEE internals (Class loading, Memory Management, Transaction management)
- Excellent knowledge of Relational Databases, SQL and ORM technologies (JPA2)
- Analyse and improve existing infrastructure and technology stack
- Drive change methodology and ensure implementation across all projects
- Responsible for influencing and implementing change management strategies and plans that maximize user adoption and proficiency and minimize resistance to increase benefit realization, value creation, ROI and the achievement of business results and outcomes.
- Identify solutions to enhance cost effectiveness and increase operational efficiency.
Continuous improvement to ensure effective service
- Ensure statutory and legislative knowledge is always current, to advise the business on corrective solutions to mitigate risks and to improve the customer experience whilst complying with governance requirements.
- Ensure adherence to organisational policies, practices and procedures.
- Identify solutions to enhance cost control, increase operational efficiency and manage operating budget goals.
- Conducting migration, where necessary, to bring tools and other elements into the cloud.
- Continued focus on Cloud First cost efficiencies and optimisation
- Service delivery to ensure customer satisfaction
- Maintain service, quality and desired outputs across the business process by ensuring compliance to tactical policies, procedures and standards.
- Establish productive operational relationships with key stakeholders in the various channels and administrative teams.
- Develop work routines in line with operational plans / schedules in order to manage achievement of service delivery goals.
- Share knowledge on, and participate in the creation of new standards, control systems and procedures to enhance service delivery.
- Offering training and guidance to all whose roles bring them into contact with the cloud structure.
- Ensure cost efficiency through financial and corporate governance
- Accountable for the development and implementation of fit for purpose budgets.
- Accountable for managing supplier relationships, and budgets associated with projects.
- Keeping on top of usage of space in the cloud and making sure the structure is operating at full efficiency.
- Working with business clients to understand their needs and to implement the cloud strategies designed to meet those needs.
Quality people practices
- Align own behaviour with the organisation culture and values.
- Share and transfer product, process and systems knowledge to colleagues.
- Ensure achievement of own performance objectives.
- Actively share information with other team members regarding successes, issues, trends and ideas.
- Actively participate in own professional development and career path.
- Actively promote a culture of learning and high-performance culture amongst team members.
- Align to the Cloud Centre Of Excellence
Experience, knowledge & skills required
- Bachelor’s degree.
- TOGAF
- 8–12 years of experience in enterprise application and middleware integration.
- 8 – 10 years’ experience in IT Integration implementation and support within the Insurance industry.
- 5-8 years of Java and J2EE/Java EE (including servlets, JSP, JSF, JDBC)
- Experience with DevOps tools and CI/CD pipelines (Git, Jenkins, Docker, Kubernetes).
- 5+ years web application experience in developing customer facing high scale applications
- 5+ years building Micro services
- 5+ years building REST and SOAP web services using Java
- 5+ years SQL tuning, query optimization and capability to understand the complex queries.
- Strong understanding of Java concurrency, concurrency patterns, experience building thread safe code
- Solid understanding of JMS and related queueing technologies
- Experience with development tools like Eclipse, Git, SVN, Maven, Sonar, Jenkins, Azure DevOps
- Experience using and deploying to Enterprise Application Servers like Oracle WebLogic, WildFly, IBM WebSphere
- Strong Project and People Management skills
- Quality Assurance
- Documentation Control
- Knowledge of Security Best Practices
- Scrum of Agile Methodologies Experience
- API Gateway knowledge
Additional optional skillsets:
- 5 – 8 years’ experience in designing, integrating and managing complex integration solutions.
- 3 – 5 years of experience designing, executing, and supporting IT cloud solutions.
- Able to work proficiently with several different operating systems, including Windows, Mac, and Linux.
- Proficient with Amazon Web Services, Oracle Cloud Infrastructure and Microsoft Azure Cloud.
- Design knowledge for cloud architecture.
- Understanding of cloud infrastructure configuration and deployment.
- Cloud service management skills.
Skills
- Adaptive Thinking, Application Development, Confidentiality, Database Administration, Database Queries, Data Classification, Data Compilation, Data Compression, Data Encoding, Data Modeling, Data Recovery, Executing Plans, Gateway Servers, IT Architecture, Test Case Management
Competencies
Education
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Solutions Analysis
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Customer Relationship Development / Prospecting
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Business Development
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Data Exploration
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Requirements: Skills, Qualifications and Experience required
- Grade 12 (Matric).
- Valid Driver’s licence and Own Car
- FAIS Compliance
- Clear criminal and credit check
- Minimum of 3 years working experience (preferably in sales)
- Computer literacy (MS Word, Powerpoint and Outlook)
- Excellent communication skills (written and verbal)
- Presentations skills an added advantage
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
- Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required), NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent (Required)
Closing Date
go to method of application »
Job Description
- To provide an effective secretarial function to the Claims Senior Management team, thus ensuring departmental effectiveness and client satisfaction
- Deal effectively with telephone calls, queries, messages and receive and direct internal and external clients/visitors appropriately
- Organise & maintain diaries and ensure that appointments are communicated and confirmed with relevant internal and external parties
- Attend to meetings, interviews and divisions’ administrative requirements, such as preparation of reports; documents; presentations; venues, refreshments, access authorisations and equipment requirements
- Provide general secretarial/administrative support to the Executive/s.
- Attend to general secretarial/administrative duties for the division, such as sorting of incoming mail; ordering and managing stationery, refreshments, cartridges, business cards and stamps; distributing monthly pay-slips, quarterly publications (i.e. Outlook magazine); managing departmental keys; and any other appropriate secretarial/administrative function as required
- Arrange travel and accommodation efficiently
- Arrange payments of invoices and maintain records and monitor the relevant budgets in this regard
- Manage relevant registers, such as asset registers, 3G access and allocation list, internal contact list
- Assist with the on-boarding of new employees by arranging computer access, telephone access, parking, working station/office, stationery for new staff; and schedule meetings with relevant stakeholders as part of their orientation
- Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
- Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.)
- Align own behaviour with the organisation culture and values
- Achieve own performance objectives
- Actively participate in own professional development and career path.
- Provide customer services in line with quality and performance standards
- Build positive customer relations and solve or escalate customer queries and complaints
- Gather feedback on customer satisfaction and report to the relevant party
- Proactively suggest improvements in customer service and relations where applicable.
- Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
- Adhere to specified standards, policies, practices and procedures.
- Identify and recommend areas / ways to improve processes.
- Matric
- Certificate in Secretarial
- 5 years’ experience in field of secretarial work
- Computer Literacy essential
Skills
- Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review
Competencies
- Directs Work
- Drives Results
- Ensures Accountability
- Manages Complexity
- Optimizes Work Processes
- Plans and Aligns
- Tech Savvy
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Job Description
- RE5 Qualification (advantageous)
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
- Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Coaching, Customer Contacts, Customer Queries, Customer Relationship Development, Customer Relationship Management (CRM), Employee Performance Management System, Identifying Sales Opportunities, Performance Management (PM), Relationship Building, Relationship Management
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills & Experience
- Heritage and OMP (Product knowledge and Processes).
- Call Centre experience.
- Technical Systems: Bancs, Bizagi, CMOS, OMUNET, AWD, My Service / My Client
Skills
- Coaching, Communication, Computer Literacy, Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Software, Customer Relationships, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Office Administration, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Teamwork, Time Management, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric) (Required)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Aspires to be a Financial Adviser
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
Skills
- Building Trust, Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
Job Description
- Provides advice on a specific range of products to a specific allocated market and are individually accountable for achieving results through their own efforts.
Responsibilities
Customer Service
- Provide a quality service to customers while identifying opportunities to secure new business or support retention. Responsibilities may include processing cases, dealing with complex queries, and investigating and resolving customer problems.
Solutions Analysis
- Analyze specific problems and issues to find the best solutions. Solutions could be technical or professional in nature.
Receiving Visitors
- Receive visitors and assist with various requests for information, referring more complex matters to colleagues.
Customer Relationship Management (CRM) Data
- Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Set clear objectives for each sales call or meeting; tailor standard materials to make presentations to decision-makers and influencers within the customer organization; and ask relevant questions to gather information, to evaluate the customer's level of interest, and to identify and respond to areas requiring further information or explanation.
Customer Relationship Development / Prospecting
- Develop and implement a relationship management plan for potential customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues.
Operational Compliance
- Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Business Development
- Monitor and assess sales and market data for a specific geographic region that will assist management in identifying areas in the market where business can be developed.
Sales Opportunities Creation
- Develop a personal network within the business sector and represent the organization at business sector events. Obtain market intelligence and enhance the visibility and reputation of the organization, its products, and its services.
Data Exploration
- Conduct research and select relevant information to enable analysis of key themes and trends using primary data sources and business intelligence tools.
Network of Influence
- Demonstrate understanding of the value of networking by participating in and contributing to a network of people, technologies, and ideas both inside and outside the company.
Requirements: Skills, Qualifications and Experience required
- Grade 12 (Matric).
- Valid Driver’s licence and Own Car
- FAIS Compliance
- Clear criminal and credit check
- Minimum of 3 years working experience (preferably in sales)
- Computer literacy (MS Word, Powerpoint and Outlook)
- Excellent communication skills (written and verbal)
- Presentations skills an added advantage
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- NQF Level 5 - Higher, Advance or Occupational Certificate or equivalent
Closing Date
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Job Description
- To provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations and providing solutions including directing customers to the correct channel in adherence to procedural, productivity and quality standards. Has a good understanding of products and services.
Responsibilities
Product/Service Information
- Provide advanced product/service information.
Customer Order Processing
- Record and process customer orders, selecting the most appropriate approach based on predefined options.
Resolving Customer Issues
- Respond to basic and advanced customer issues, such as returns, exchanges, and complaints; escalate appropriately.
Customer Relationship Development / Prospecting
- Make calls (by telephone or in person) to allocated potential customers to develop relationships. Provide a first point of contact for resolving customer queries and complaints.
Customer Relationship Management (CRM) Data
- Enter relevant information into the CRM system after each contact with a customer to ensure that the organization has quality data to enable effective customer retention and business development activities.
Customer Needs Clarification
- Interview the customer, following a multilevel sales script, to clarify the customer's requirements.
Renewals
- Provide exceptional service to customers to encourage continued use of the organization's products/services.
Operational Compliance
- Develop working knowledge of the organization's policies and procedures and of regulatory codes and codes of conduct relevant to own work, adhering to mandatory procedures to ensure own work is undertaken to the required standards.
Personal Capability Building
- Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching.
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Nimble Learning
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
go to method of application »
- We are looking for self-motivated and dynamic individuals who have a passionate entrepreneurial spirit to join one of Africa's leading insurance companies.
- The role at a glance is about championing our valued customers to achieve their lifetime goals by identifying their financial needs, providing sound financial advice, recommending and implementing "fit for purpose" financial plans and solutions.
- Responsible for the procurement of new business
- Expand sales of products and services with existing customers
- Work mainly on own leads
Skills
- Building Trust, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Action Oriented
- Balances Stakeholders
- Builds Networks
- Collaborates
- Communicates Effectively
- Customer Focus
- Drives Results
- Ensures Accountability
Education
- Matriculation Certificate (Matric)
Closing Date
go to method of application »
Job Description
Experience, knowledge & skills required
- Bachelor’s degree in Information Systems, Computer Science, Business, or related field.
- TOGAF or equivalent enterprise/domain architecture certification preferred.
- Minimum 7–10 years’ experience in IT and business analysis, with 3–5 years in an architecture role.
- Strong understanding of business architecture practices (capability mapping, process modelling, value streams).
- Demonstrated experience with application architecture, rationalisation, and integration patterns.
- Experience with enterprise and domain frameworks (e.g., TOGAF, ArchiMate, BPMN).
- Knowledge of cloud-based application models (SaaS, PaaS, APIs, microservices) is advantageous.
- Excellent communication and facilitation skills, with ability to engage business and IT stakeholders.
- Experience with architecture tools (e.g., Sparx EA, LeanIX, or equivalent).
- The Domain Architect (Business & Application) is responsible for designing, governing, and maintaining the organisation’s business and application architectures. This role ensures that business strategies and IT delivery are aligned, business capabilities are clearly defined, and the application landscape is optimised, rationalised, and fit for purpose.
- The Domain Architect will work closely with business leaders, enterprise architects, and solution architects to translate strategic goals into actionable roadmaps and architectural artefacts. The role requires strong business acumen, architecture expertise, communication skills, and the ability to drive consensus across diverse stakeholders.
Responsibilities
Business Architecture Responsibilities
- Develop and maintain business capability models, operating models, and business value chains.
- Align IT investments and initiatives with business strategies and priorities.
- Assist with capability based planning for change initiatives.
- Facilitate workshops with business stakeholders to socialise business capability and business processes models.
- Provide impact analysis for business change initiatives.
- Application Architecture Responsibilities
- Maintain the application portfolio, including lifecycle management and rationalisation plans in alignment with Application Owners.
- Define Baseline, Target and Transition Architectures and Roadmaps
- Define application standards, design patterns, and integration approaches.
- Ensure interoperability, scalability, and security of the application landscape.
- Provide design guidance for solutions impacting the application domain.
Cross-Domain Responsibilities
- Collaborate with enterprise, data, security and technology architects to ensure cohesive end-to-end designs in conjunction with solution architects.
- Contribute to enterprise-wide baseline, target and transition architectures and roadmaps.
- Ensure architectural artefacts are modelled and maintained in the architecture repository.
- Participate in architecture and design governance boards and IT Centres of Excellence.
Innovation and Emerging Technologies
- Research and assess emerging business and application architecture trends.
- Recommend innovative approaches for process optimisation, digitisation, and system modernisation.
- Support the adoption of new architectural concepts and practices.
Quality and People Practices
- Share knowledge and mentor junior architects and analysts.
- Promote a culture of architecture-led transformation across business and IT teams.
- Support change management initiatives to embed architecture principles.
Skills
- Action Planning, Adaptive Thinking, Business Requirements Analysis, Current State Assessment, Data Compilation, Data Controls, Executing Plans, Gaps Analysis, IT Architecture, IT Implementation, Market Analysis, Policies & Procedures, Product Development, Readiness Assessments, User Experience (UX) Design
Competencies
- Business Insight
- Collaborates
- Cultivates Innovation
- Ensures Accountability
- Manages Complexity
- Nimble Learning
- Optimizes Work Processes
- Strategic Mindset
Education
Closing Date
go to method of application »
Job Description
Purpose:
- Manage the end-to-end customer experience for new and existing business by providing first line support to resolve queries, service and retain existing policies and generate sales by co-ordinating activities within Service Level Agreements (SLAs).
Responsibilities:
- Telephonically guide customers through the product offering, pricing, terms and conditions.
- Take ownership of queries and ensure they are resolved timeously and effectively.
- Handle urgent and complex enquiries and requests received telephonically and via email.
- Escalate unresolved matters and keep the customer informed of any delays in resolving an issue.
- Maintain the outlined QA average on all calls.
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
- Accurately and efficiently capture all customer data.
- Finalise calls at point of contact, where possible.
- Forward accurate policy documents to customers within mandated timeframes.
- Demonstrate excellent knowledge of the business product offerings, campaigns, rules and conditions in order to recommend the right solution to the customer.
Requirements [Skills & Experience]:
- Grade 12
- Regulatory Examination (RE) – (Required)
- Minimum NQF Level 4 Short Term Insurance (Required)
- Relevant Tertiary – or Insurance Qualification.
- 2 – 3 years’ experience in the short-term insurance industry.
Competencies:
- Customer Service: Putting the customer at the heart of business decisions and driving to improve value for customers.
- Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries.
- Executing: Displays consistent energy, drive and perseverance in order to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals.
- Analytical Thinking
- Customer Interaction
Skills
- Consultative Selling, Customer Complaint Management, Customer Feedback Management, Customer-Focused, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling
Competencies
- Action Oriented
- Communicates Effectively
- Customer Focus
- Decision Quality
- Ensures Accountability
- Interpersonal Savvy
- Manages Ambiguity
- Manages Complexity
Education
- NQF Level 3 & NQF Level 2 - Below school leaving
Closing Date
go to method of application »
Job Description
- RE5 Qualification (advantageous)
- Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.
Responsibilities
Leadership and Direction
- Communicate the local action plan; explain how this relates to the function's strategy and action plan and to the broader organization's mission and vision; motivate people to achieve local business goals.
Customer Relationship Management / Account Management
- Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.
Sell Customer Propositions
- Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer's agreement.
Sales Opportunities Creation
- Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
Performance Management
- Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
Operations Management
- Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.
Promoting Customer Focus
- Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
Key Account Management
- Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.
- Customer Relationship Development / Prospecting
- Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
Budgeting
- Track budgets and report variances to more senior colleagues.
Organizational Capability Building
- Provide coaching to team members to develop their skills.
Skills
- Coaching, Customer Contacts, Customer Queries, Customer Relationship Development, Customer Relationship Management (CRM), Employee Performance Management System, Identifying Sales Opportunities, Performance Management (PM), Relationship Building, Relationship Management
Competencies
- Builds Networks
- Business Insight
- Collaborates
- Communicates Effectively
- Customer Focus
- Demonstrates Self-Awareness
- Develops Talent
- Drives Results
Education
Closing Date
go to method of application »
Qualifications and Experience
- A minimum of Matric or equivalent
- A minimum 12 months’ financial services experience as a Financial Adviser
- A minimum of Long-term Insurance Class of Business completion.
- Completion of additional FAIS requirements such as Investments Class of Business, the Regulatory Examination 5 (RE5), an FSCA-approved qualification will be advantageous.
Other requirements
- A valid driver’s licence and own car
- A clear criminal and credit check
Skills
- Consultative Selling, Customer Feedback Management, Customer-Focused, Customer Service, Customer Understanding, Evaluating Information, Identifying Customer Needs, Identifying Sales Opportunities, Oral Communications, Probing Questions, Qualifying Prospects, Sales Data Management, Sales Software, Strategic Selling, Strengthening Customer Relationships
Competencies
- Balances Stakeholders
- Builds Networks
- Communicates Effectively
- Customer Focus
- Ensures Accountability
- Instills Trust
- Interpersonal Savvy
- Manages Complexity
Education
- NQF Level 4 - Grade 12, School leaving Certificate, National or Occupational Certificate or equivalent
Closing Date
Method of Application
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