Personal Assistant at Old Mutual

Job Description

• To provide an effective secretarial function to the Claims Senior Management team, thus ensuring departmental effectiveness and client satisfaction
• Deal effectively with telephone calls, queries, messages and receive and direct internal and external clients/visitors appropriately
• Organise & maintain diaries and ensure that appointments are communicated and confirmed with relevant internal and external parties
• Attend to meetings, interviews and divisions’ administrative requirements, such as preparation of reports; documents; presentations; venues, refreshments, access authorisations and equipment requirements
• Provide general secretarial/administrative support to the Executive/s. 
• Attend to general secretarial/administrative duties for the division, such as sorting of incoming mail; ordering and managing stationery, refreshments, cartridges, business cards and stamps; distributing monthly pay-slips, quarterly publications (i.e. Outlook magazine); managing departmental keys; and any other appropriate secretarial/administrative function as required 
• Arrange travel and accommodation efficiently
• Arrange payments of invoices and maintain records and monitor the relevant budgets in this regard
• Manage relevant registers, such as asset registers, 3G access and allocation list, internal contact list
• Assist with the on-boarding of new employees by arranging computer access, telephone access, parking, working station/office, stationery for new staff; and schedule meetings with relevant stakeholders as part of their orientation
• Collaborate and work closely together with others thereby leveraging constructive team dynamics and innovation
• Be aware of capacity building initiatives (i.e. development programmes, training, mentorship, coaching etc.) 
• Align own behaviour with the organisation culture and values
• Achieve own performance objectives
• Actively participate in own professional development and career path.
• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to the relevant party
• Proactively suggest improvements in customer service and relations where applicable.
• Proactively ensure use of time, of resources, money, materials or equipment is in line with policies and procedures.
• Adhere to specified standards, policies, practices and procedures.
• Identify and recommend areas / ways to improve processes.
• Matric 
• Certificate in Secretarial 
• 5 years’ experience in field of secretarial work
• Computer Literacy essential

Skills

• Accounting, Action Planning, Budget Management, Calendar Coordination, Computer Literacy, Data Analysis, Database Reporting, Data Compilation, Data Interpretations, Executing Plans, Financial Acumen, Management Reporting, Numerical Aptitude, Oral Communications, Report Review

Competencies

• Directs Work
• Drives Results
• Ensures Accountability
• Manages Complexity
• Optimizes Work Processes
• Plans and Aligns
• Tech Savvy

Education

• NQF Level 3 & NQF Level 2 - Below school leaving

Closing Date

• 10 November 2025