Client Service Champion: George Life Office at AVBOB South Africa

Description

This position, under the guidance of the Area Manager, will be responsible for high quality client service and client retention efforts, by overseeing and controlling the standards of customer service of the administrative clerks in the Area, following up on NPS detractors and liaising with the relevant role player, (including the Area Sales Teams, and Insurance Administration) towards continuous improvement and achievement of the set objectives (including client service metrics and targets) by the Insurance Office in the Area. 

Requirements

Minimum Requirements:

• Grade 12
• A FAIS recognised qualification
• RE 5
• RE 1 will be an advantage
• Computer Literate (MS Office, Email, Internet)

Knowledge and Experience:

• 2-3 years proven experience in the life insurance industry relating to client service
• In-dept knowledge of the insurance domain, associated standards, practices, and regulations
• Experience in dealing with intermediaries
• 2-3 years relevant supervisory experience

Technical and Behavioural Competencies:

• Interpersonal Skills
• Attention to detail
• Communication (verbal and written)
• Computer Literacy
• Organising, Planning and Time Management Skills
• Decision making skills
• Dependability and Reliability
• Conflict Management Skills
• Team Work
• Initiative
• Negotiation Skills
• Customer Service