Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Africa's largest Mutual Assurance Society providing a one-stop funeral insurance and burial service solution.
Read more about this company
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
We are seeking a skilled Business Intelligence Analyst to be involved in the in the development, maintenance and enhancements of the BI Qlikview / Qlik Sense / Qlik Nprinting environment. To analyse and develop the right analytical models and views and establish the best method of extracting required data from the various master systems.
You will be working for a company that is over 100 years old with strong values which are customer centric. In return for your services, you will be paid a competitive package which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance.
Your responsibilities will include the following:
- Investigate production incidents and perform impact analysis and prepare relevant impact reports.
- Investigate impact analysis for production changes and communicate to all relevant stakeholders.
- Develop programs and tests according to requirements.
- Ensure that re-work is kept to a minimum and change requests are efficiently completed.
Natural Development
- To develop components according to the technical and development standards as per AVBOB ICT standards.
- Provide user and technical support, effective post implementation support and effective handling of helpdesk calls / month end monitoring before start of business day.
- Provide assistance across teams with regard to idenfication of procedures, processes and the information flow required for the maintenance of systems in line with strategies set out by AVBOB ICT.
- To monitor and resolve specific problems or make changes in programs or Qlikview scripts or alternatively different programming approaches.
- Assist in cross team projects and assist when other team members are under pressure
Qlik Sense Development
- Adhere to the newest Qlikview standards and trends to enhance the data discovery experience.
- Implement various data modelling, visualization and reporting techniques.
- Implement set analysis in Qlikview and rich reporting capabilities in Qlik Sense to enhance the user experience.
- Extracting, transforming and loading of data from multiple sources into Qlikview applications (ETL).
- Improve knowledge management and documentation of Natural and Qlikview system functions for the Group. .
- Work together with ALL teams in ICT to produce models (SQL DBA, Finance team, Assurance and WEB teams).
Requirements
- Bachelor’s degree in business or computer science required
- Qlikview certifications
- Qlikview / Qlik sense business modelling experience is essential.
- 3-5 years solid experience with Business Intelligence modelling and development in Qlikview / Qlik Sense dashboarding, reporting and development.
- Experience of testing WebServices, Windows Services and APIs.
- Experience with Natural.
- Ability to work across the full test lifecycle from requirements through to release.
- Strong understanding of web and integration technologies and architectures.
go to method of application »
Description
The above-mentioned position is within the Application Development Department. The Application Development Team Leader will be responsible for providing strategic technical direction and manage multiple technical teams responsible for the technical delivery of the full development lifecycle; all product features and support and maintenance related tasks in respect of the core applications. This role requires oversight of the ongoing drive to increase efficiency, optimisation, innovation and people development in these environments.
RESPONSIBILITIES INCLUDE:
- Leading a team of web developers while providing guidance on technical issues.
- Designing and developing front-end and back-end web architectures
- Maintenance and support of existing web and mobile applications
- Participating in the design and development of new systems throughout the entire project lifecycle
- Assist the team in defining and working from requirements and specifications to modify/enhance existing production software
- Development of new production software
- Monitor progress against agreed-upon timelines, including collaboration with the Project Manager.
- Liaise with relevant internal departments or stakeholders that might impact the ability to deliver quality software in a timeous manner to remove any issues and keep on track with delivery commitments.
- Manage the planning process to derive delivery timelines.
- Effectively and comprehensively communicate a detailed understanding of the business’ expectation by the team, to the team, including 3rd parties, as defined in the specifications throughout the SDLC.
- Adherence by the team to prescribed quality (as defined by IT Standards & Governance) during all the phases of the SDLC (i.e., functional design, technical design, code reviews and integration testing, etc.).
- Designing, coding, testing, debugging and documenting application features and changes
- Participating in activities that ensure the successful use of these systems
- Design, develop, and implement development standards and architecture principles.
- Modify existing programs as part of software maintenance.
- Responsible for adoption and enhancements in software integration and API management
- Monitor the ongoing performance of web applications
- Set in place tools, routines, processes and metrics for monitoring uptime and performance against contracted SLA.
- Implementation of agreed security standards within the software solution.
- Overall responsibility to ensure regulatory requirements are addressed according to agreed compliance standards.
- Provide documentation of enhancements and modifications performed as part of software maintenance/enhancements.
- Build, manage and maintain productive and beneficial key business and third party relationships.
- Responsible for empowering development team members to work across traditional organisational boundaries.
- Manage the changing people challenges such as fluidity of resources, remote working, different development needs.
- Promote team collaboration and innovation, sharing of knowledge, tools, code and practices.
- Build and develop a flexible and change accepting culture within the Software Development environment.
- Create a collective of shared knowledge and expertise and common identity through teamwork and experience sharing.
- Lead, manage and drive accountability and ownership amongst team members for personal development, including goal plans.
Requirements
- Bachelor’s Degree in Information Technology or Computer Science (Ideally an Honours Degree).
- Certifications in in Web technologies (HTML5, CSS 3, JavaScript, JQuery, Bootstrap, JavaScript / AJAX, Responsive design) and Mobile technologies (IOS, Android), React Native.
- Certifications in Microsoft Web stack (MVC, C#, VB.net, razor, IIS, ASP.net, WCF/Web services, Web API, SOAP, REST, XML).
- Experience in Microsoft.Net Frameworks and Microsoft SQL Server, T-SQL and SQL server reporting services.
- Experience in Data Architecture and Database System Design.
- Experience in Agile Scrum and Waterfall SDLC methodologies.
- Experience in DevSecOps
EXPERIENCE REQUIRED FOR THE POSITION:
- 6 -10 years relevant experience as a web and mobile development team leader
- Leading and working in an Agile Development environment
- Using technical skills to support and guide a Technical team to establish priorities and successfully manage deliverables
- Strong customer facing and technical resolution skills
- Able to positively influence peers cross-organizationally
- Experience in all phases of systems development and implementation (SDLC phases)
- Solid project management and analysis skills
- Team and customer service oriented
- Using leadership to influence in other areas
- Write and maintain documentation, instruction, and procedure guides
- Work with customer(s) to correct errors and debug software and systems
Strong knowledge of:
- Natural
- NATURALOne
- Natural Engineer
- Entire/X
- Webmethods or Integration Server
- Adabas
- Online & batch processing
- Experience with JIRA, GIT and Microsoft TFS are helpful
go to method of application »
Description
This position, under the guidance of the Area Manager, will be responsible for high quality client service and client retention efforts, by overseeing and controlling the standards of customer service of the administrative clerks in the Area, following up on NPS detractors and liaising with the relevant role player, (including the Area Sales Teams, and Insurance Administration) towards continuous improvement and achievement of the set objectives (including client service metrics and targets) by the Insurance Office in the Area.
Requirements
Minimum Requirements:
- Grade 12
- A FAIS recognised qualification
- RE 5
- RE 1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience:
- 2-3 years proven experience in the life insurance industry relating to client service
- In-dept knowledge of the insurance domain, associated standards, practices, and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical and Behavioural Competencies:
- Interpersonal Skills
- Attention to detail
- Communication (verbal and written)
- Computer Literacy
- Organising, Planning and Time Management Skills
- Decision making skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Customer Service
go to method of application »
Description
This position, under the guidance of the Area Manager, will be responsible for high quality client service and client retention efforts, by overseeing and controlling the standards of customer service of the administrative clerks in the Area, following up on NPS detractors and liaising with the relevant role player, (including the Area Sales Teams, and Insurance Administration) towards continuous improvement and achievement of the set objectives (including client service metrics and targets) by the Insurance Office in the Area.
Requirements
Minimum Requirements:
- Grade 12
- A FAIS recognised qualification
- RE 5
- RE 1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience:
- 2-3 years proven experience in the life insurance industry relating to client service
- In-dept knowledge of the insurance domain, associated standards, practices, and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical and Behavioural Competencies:
- Interpersonal Skills
- Attention to detail
- Communication (verbal and written)
- Computer Literacy
- Organising, Planning and Time Management Skills
- Decision making skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Customer Service
go to method of application »
Description
RESPONSIBILITIES INCLUDE:
- Full management of funeral agency
- Managing, training and development of own personnel
- Arranging and conducting of funerals
- Fleet management and risk management
Requirements
THE IDEAL ENTREPRENEUR SHOULD HAVE THE FOLLOWING:
Applicants who entered the industry as follows:
DOFA Qualification Requirements
- 2004 – 2007 30 Credits on NQF 4 obtained by 31/12/2009
- 2008 – 2009 30 or 60 Credits on NQF 4 obtained by 31/12/2011, or,
- Full FAIS recognized qualification by 31/12/2013
- 2010 Onward Full FAIS recognized qualification
- RE 5
- Clear credit record (ITC)
- Valid drivers’ license
- Business and functional experience in the funeral industry will be an advantage
- Marketing experience is essential
- Good financial management experience will be a definite advantage
COMMISSIONS AND FEES:
- Market related commission that will initially be guaranteed
- Assistance for business development
go to method of application »
Description
We are looking for a highly organized candidate with good problem solving abilities for the position of Senior Clerk: Fleet. You should be able to multitask and participate as part of a team.
You will be working for a company that is over 100 years old with strong values, which are customer centric. In return for your services, you will be paid a competitive package which includes pension fund contributions and a medical aid allowance. You will have access to personal services through the employee assistance program and wellness programs. You will be working for an organization that values employee development and rewards excellent performance
YOUR RESPONSIBILITIES WILL INCLUDE THE FOLLOWING:
- Follow up of Logbooks for each branch for specified province as well as the preparation of logbook reports for Fleet Managers and the Provincial Managers.
- Handle queries and problems that arise at the branches
- Prepare quotes for authorizations – Standard Bank
- Ordering of first Auto cards
- Ordering of replacement cards i.e. lost, stolen or magnetic strip faulty
- Tracker
- Vehicle transfers
- Funeral, equipment, vehicles repairs (non merchants)
- Creating a GRV (Goods received note)
- Creating an invoice
Requirements
- Diploma or degree in logistics
- Valid driver’s license
- Conflict management
go to method of application »
Description
The above incubent will be responsible to clean and keep the neatness of the AVBOB office on a high standard.
RESPONSIBILITIES INCLUDE:
- Perform cleaning tasks and ensure high hygienic standards in the office
- Vacuum, Sweep & mop office floor
- Dust office furniture & flowers
- Clean waste bins
- Clean & wash hand basin,toilets & sinks
- Check toilet paper & soap in toilets
- Make tea & coffee
- Wash dishes & dish cloths
- Refill tea & coffee dispensers
- Refill water in water cooler
- Wash office windows.
Requirements
- Minimum Grade 10
- Cleaning experience will be a definite advantage
- Ability to communicate in English will be a definite advantage
- Good interpersonal skills
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Team Management
- Attend scheduled area meetings and report back to employees in the area office on deficiencies with regard to customer service and to recommend, to the management structure actions to rectify.
- Conduct meetings with employees, minute meetings, share minutes with all stakeholders and keep record of minutes with regard to all customer service related matters.
- Identify development areas with regards to client service deficiencies and compile and track a development plan in respect of admin staff in reporting offices.
- Conduct counselling and coaching sessions with administrative staff in reporting offices in respect of quality assurance deficiencies and standardization of approved processes.
- Recommend and implement remedial/ corrective action in under the guidance of the area manager in terms of employee behaviour and performance in Area Office and QA in other life offices.
- Control and monitor subordinates work to ensure that tasks are performed on acceptable standards and according to policy and procedures.
- Give input on performance appraisals of admin staff related to client service action. Recommend possible training and planned coaching needs that have to be incorporated into the development plan / coaching programme of the admin staff.
- Address escalated enquiries from admin clerks to with the necessary stakeholders in an accurate and timely manner.
Customer Service
- Address escalated enquiries from clients with the necessary stakeholders in an accurate and timely manner.
- Monitor that policy requests and related transactions are dealt with according to policy and procedure, and are executed timeously and effectively.
- Monitor and report on all regulatory requirements to the area manager to facilitate legislative compliance in the execution of duties of admin staff. (i.e. FAIS, PoPIA, FICA, BCEA, LRA.
- Awareness of the Group's policies and procedures, and the regulations relevant to the role.
- Consistently demonstrate understanding of how the principle of TCF and the underlying six TCF outcomes impacts the role, and is embedded in the culture of AVBOB.
- Monitor the implementation of Voice of the Customer (VOC) initiatives in all offices and in collaboration with Manager: Customer Experience.
- Monitor the implementation of the Moreki Pele program in all offices and in collaboration with the Manager: Customer Experience and Area Manager.
- Monitor the Net Promoter Score (NPS) results of all transactions in the Area (e.g. new policies issued and policy maintenance transactions), call all detractors and some promoters, followed by providing feedback and coaching to admin staff where required and report progress and results to the area manager.
- Identify, as part of the NPS monitoring, areas of improvement and communicate such to the Area manager to remedy and improve on. Record and report to the area manager on improvement areas and record progress made on improvement on a monthly basis.
- Evaluate work processes and implement standardized processes and procedures to facilitate effective client service experiences in collaboration with the area manager and relevant parties.
- Stay abreast of various policy maintenance departments’ functionality, requirements and processes to ensure that client requests are processed correctly and timely.
Risk
- Prevent losses that may occur in the business by ensuring that all queries are handled and documentation are processed correctly and within the relevant rime frames.
- Prevent losses that may occur by identifying suspicious transactions and reporting such transactions to area manager on a regular basis.
- Identify and give input to area manager and Manager: Customer Experience to recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Review policy payment reconciliation document of all reporting offices to ensure reconciliation and banking processes are finalized in a timely manner by admin clerks.
Quality Assurance and Retention
- Monitor that daily non-payment lists are extracted per office and distributed to the line managers for follow-up.
- Ensure by weekly reporting activities that feedback reports from the different line managers (BM/DM/TL/BC) are consolidated and submitted to the Area Manager for review and reporting.
Fraud Complaints/ Investigations
- Receive, escalate the area manager and record client complaints lodged by clients at the respective insurance offices and report suspected fraud cases to the Forensics Department to investigate.
- Receive, record and refer complaints/ fraud investigations from head office to the relevant line manager for investigation within one day after receipt. Report on feedback from line managers to Head Office within agreed periods per insurance clerk.
- Maintain accurate records and reporting systems and processes to track investigations and provide timely feedback on investigations to Forensics.
Reporting
- Compile activity / transaction reports to area manager on a monthly basis.
- Compile weekly/monthly progress reports to the area manager on a monthly basis.
General
- Oversee and monitor own offices’ asset registers by ensuring that regular asset verification is done, assets are recorded on the register correctly. Monitor asset register maintenance of reporting offices by regular reconciliation reports and report any discrepancies to the area manager.
- In collaboration with the area manager, keep record of office attendance registers and store appropriately to facilitate any queries/audits only in Area Office where person sit.
- Monitor the petty cash account for own office. Monitor petty cash accounts of reporting offices by reviewing petty cash reconciliation reports received from reporting offices. Report any discrepancies to the area manager to implement remedial action.
Requirements
Minimum Qualifications
- Grade 12
- A FAIS recognized qualification
- RE5
- RE1 will be an advantage
- Computer Literate (MS Office, Email, Internet)
Knowledge and Experience
- 2-3 years proven experience in the life insurance industry relating to client services
- In-depth knowledge of the insurance domain, associated standards, practices and regulations
- Experience in dealing with intermediaries
- 2-3 years relevant supervisory experience
Technical And Behavioural Competencies
- Interpersonal Skills
- Attention to Detail
- Communication (Verbal & Written)
- Computer Literacy
- Organising, Planning & Time Management Skills
- Decision Making Skills
- Dependability and Reliability
- Conflict Management Skills
- Team Work
- Initiative
- Negotiation Skills
- Computer Services
go to method of application »
Description
Join our dynamic team as a Specialist: Leads Generation and play a central role in developing and maintaining a leads generation system for the AVBOB Group under the guidance of the Manager: Advertising and Brand. You will be essential in optimising lead generation for both our internal and external call centres, executing top-notch analysis and implementation of our advertising strategies. We value resilience, organisation, and a collaborative environment.
You will be working for a company that is over 100 years old with strong values which are customer centric.
RESPONSIBILITIES INCLUDE:
- Develop and implement the AVBOB Group’s Leads Generation advertising strategy.
- Coordinate activities for the formulation and execution of lead generation strategies in alignment with the Group’s overall business objectives.
- Oversee the Leads Generation department accounts and invoices, working closely with the Office Administrator for budget tracking and reporting.
- Conduct research to identify and test new lead generation channels and platforms.
- Develop and refine messaging across various platforms to improve lead quality.
- Advise and collaborate with call centre Managers on effective dialler strategies for leads.
- Regularly assess lead generation reports to optimize advertising strategies.
- Administer data in compliance with the PoPI Act and DMASA requirements.
Requirements
- Bachelor’s degree or relevant industry qualification is advantageous
- Experience in leads generation in advertising or call centre environments.
- At least 4 years’ experience in data and leads generation analysis.
- Advanced Excel skills.
Method of Application
Use the link(s) below to apply on company website.
Build your CV for free. Download in different templates.
Gmail
Yahoomail