Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
go to method of application »
Minimum qualifications and experience:
- University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
- Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes
Duties & Responsibilities:
Financial Management:
- Full responsibility for Profit and Loss Centre
- Budgetary planning including revenue and capital expenditures.
- Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Overhead cost control to effectively manage the cost of service delivery.
Sales:
- Achieve sales targets per each sales channel
- New Unit sales
- Targeted RPU
- Technical revenue
- Maintain acceptable margins – manage discounts and technical efficiency
- Management of reconnection rate – in conjunction with Customer Contact Centre
- Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
- Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
- Drives efficiency of and technical teams in conjunction with Regional Technical Managers
Business generation:
- Strategy design to grow the business appropriate to the Districts and Branches
- Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
- Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
- Exploring and evaluating green-fields areas for expansion of the business
- Exploring and evaluating acquisition opportunities
Branch Management:
- Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
- Clear communication and implementation of strategy across the Branches
- Manage attrition rates down
- Ensure development of tactical programs to pursue targeted goals and objectives.
- Monitor overall operational delivery in the Branches
- Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
- Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
- Report key results to corporate offices.
- Engage with all stakeholders in broader organizational strategy planning and execution
- Oversees key projects, processes and performance reports, data and analysis.
- Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
- Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.
Operations:
- Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
People Management:
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Health and Safety (EHS):
- Contributes to achieving regional EHS targets
- Support, encourage and assist with instilling a Zero harm culture across the business
- Ensure required EHS standards and targets are communicated, executed upon and achieved
- Ensure that method of work statements are in place for relevant activities identified under direct management
go to method of application »
Minimum qualifications and experience:
- University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
- Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes
Duties & Responsibilities:
Financial Management:
- Full responsibility for Profit and Loss Centre
- Budgetary planning including revenue and capital expenditures.
- Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Overhead cost control to effectively manage the cost of service delivery.
Sales:
- Achieve sales targets per each sales channel
- New Unit sales
- Targeted RPU
- Technical revenue
- Maintain acceptable margins – manage discounts and technical efficiency
- Management of reconnection rate – in conjunction with Customer Contact Centre
- Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
- Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
- Drives efficiency of and technical teams in conjunction with Regional Technical Managers
Business generation:
- Strategy design to grow the business appropriate to the Districts and Branches
- Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
- Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
- Exploring and evaluating green-fields areas for expansion of the business
- Exploring and evaluating acquisition opportunities
Branch Management:
- Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
- Clear communication and implementation of strategy across the Branches
- Manage attrition rates down
- Ensure development of tactical programs to pursue targeted goals and objectives.
- Monitor overall operational delivery in the Branches
- Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
- Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
- Report key results to corporate offices.
- Engage with all stakeholders in broader organizational strategy planning and execution
- Oversees key projects, processes and performance reports, data and analysis.
- Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
- Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.
Operations:
- Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
People Management:
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Health and Safety (EHS):
- Contributes to achieving regional EHS targets
- Support, encourage and assist with instilling a Zero harm culture across the business
- Ensure required EHS standards and targets are communicated, executed upon and achieved
- Ensure that method of work statements are in place for relevant activities identified under direct management
go to method of application »
Key Responsibilities:
- Source and sell armed monitoring and response agreements, providing invaluable security solutions to our valued customers.
- Drive sales of innovative alarm system upgrades, CCTV systems, electric fences, and more to meet the evolving needs of our clientele.
- Exceed monthly sales targets through your proactive approach and dedication to customer satisfaction.
Qualifications & Experience:
- Previous sales experience with a proven track record, preferably in capital goods sales, showcasing your ability to achieve and exceed targets.
- Knowledge of intruder detection equipment such as IDS, DSC, AJAX or other alarm systems is advantageous, demonstrating your technical acumen.
- Matric or equivalent qualification.
Job Requirements & Attributes:
- Self-motivated, energetic, and driven to succeed in a fast-paced sales environment.
- Exceptional selling skills paired with strong organizational and time management abilities.
- Excellent communication, presentation, and negotiation skills to effectively engage with customers.
- Proficiency in MS Office, Email, and Internet usage.
- Presentable appearance and professional demeanor, with a valid driver's license and reliable vehicle.
- A hunter for new business opportunities with a passion for electronic and technical equipment.
Duties:
- Generate and close deals, leveraging both self-sourced leads and those received internally.
- Cultivate relationships with estate agents, builders, architects, and other stakeholders to drive business growth.
- Provide daily, weekly, and monthly reporting to track progress and ensure targets are met.
- Maintain administrative duties related to sales with meticulous attention to detail.
Performance Standards:
- Achieve revenue sales targets and drive acquisition of new clients, maintaining strong relationships with existing clients.
- Ensure timely follow-up on all leads and quotes to maximize conversion rates.
go to method of application »
Job Description
- Fidelity ADT is looking for armed response officers around Johannesburg with following requirements
- Matric
- Grade B PSIRA accredited and registered with Response
- Minimum of 3 years in security industry
- No criminal record
- Willing to undergo criminal checks regularly
- Must be physically fit and in good health – not afraid of heights
- Computer literate an advantage
- Must have estate/residential experience
- Must reside in traveling distance to the site in Soweto
- Firearm Competency – Handgun for Business Purposes
- Must reside around Soweto
- Must have driver's license.
- women candidates are also accepted.
go to method of application »
Minimum qualifications and experience:
- University Degree (B. Com or similar)- Post-graduate qualification highly advantageous
- Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
- Sales metrics, Financial management and analytics, Business systems and processes
Duties & Responsibilities:
Financial Management:
- Full responsibility for Profit and Loss Centre
- Budgetary planning including revenue and capital expenditures.
- Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Overhead cost control to effectively manage the cost of service delivery.
Sales:
- Achieve sales targets per each sales channel
- New Unit sales
- Targeted RPU
- Technical revenue
- Maintain acceptable margins – manage discounts and technical efficiency
- Management of reconnection rate – in conjunction with Customer Contact Centre
- Drives efficiency and effectiveness of in-house sales teams in conjunction with National Sales Manager
- Oversees efficiency and effectiveness of in-house sales teams in conjunction with Direct Regional Sales Managers
- Drives efficiency of and technical teams in conjunction with Regional Technical Managers
Business generation:
- Strategy design to grow the business appropriate to the Districts and Branches
- Localised Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
- Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved - this could include closure of unprofitable areas
- Exploring and evaluating green-fields areas for expansion of the business
- Exploring and evaluating acquisition opportunities
Branch Management:
- Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
- Clear communication and implementation of strategy across the Branches
- Manage attrition rates down
- Ensure development of tactical programs to pursue targeted goals and objectives.
- Monitor overall operational delivery in the Branches
- Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
- Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
- Report key results to corporate offices.
- Engage with all stakeholders in broader organizational strategy planning and execution
- Oversees key projects, processes and performance reports, data and analysis.
- Develop and maintain a wide network of relationships throughout the business to instil a collaborative culture
- Implement localisation including Community Social Media, CCTV and other key localisation steps in the area.
Operations:
- Accountable to maintain quality, service and outputs related to a work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
People Management:
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Health and Safety (EHS):
- Contributes to achieving regional EHS targets
- Support, encourage and assist with instilling a Zero harm culture across the business
- Ensure required EHS standards and targets are communicated, executed upon and achieved
- Ensure that method of work statements are in place for relevant activities identified under direct management
go to method of application »
Minimum Requirements
- Senior Certificate or equivalent
- Post matric qualification in General Management advantageous.
- 3 years’ minimum experience, at Mid-Management level.
- Grade B PSIRA Certificate
- Valid driver’s license.
- Firearm competency (Business purposes)
- Grade B Security Certificate – (existing or to be obtained on appointment)
Duties & Responsibilities
Pro-active Strategy
- Develop and continuously revise a pro-active training strategy for the area (patrols, stand-off points, joint operations, visibility drives, etc.).
- Develop an understanding of the customer needs to drive strategy development. In conjunction with the Branch Manager, identify areas of high attrition (service, price and competitors), high crime and low reconnection areas. Arrange at least 1-2 operations in the identified areas per week. Identify any building sites in the area and ensure maximum visibility around these properties.
- Understanding of the competitive landscape as it relates to the pro-active model.
- Work with Branch Management team to investigate and consider area innovations (technology and processes) approaches to pro-active security.
- Develop a crime reduction strategy in area of responsibility. Identify crime trends. Plan and execute special operations (FADT and/or joint operations) to combat the crime trends identified.
- Develop a measuring criteria and reports to show improvement in crime reduction and client growth related to the pro-active strategy.
- Quarterly area security risk assessment to be conducted based on the modus operandi identified from all incidents (identify vulnerable areas within the areas and propose solutions / suggestions to the Branch Manager for further discussion with the community.
SAPS Involvement
- Develop a working relationship with all key persons within the SAPS environment (sector members, sector commanders, CPF, station commander).
- Be a key go-to-person by both operations and business to assist in solving crime incidents through SAPS contacts.
- Attend all SAPS, crime and CPF meetings with the Branch Management team as far as possible.
- Arranging and attending of all joint SAPS operations, visibility drives, roadblocks etc.
Customer Service
- Assist in ensuring that all media channels (WhatsApp groups) are set up (via CMC). Ensure the process of acknowledging messages, despatching and feedback is adhered to.
- Compile and distribute a monthly report to all stakeholders on the pro-active measures taken, and the success thereof.
- Attend all serious crime incidents personally, and assist the client with any/all security needs.
- Regularly meet with LSS site steering committees.
Staff Training
- Work with training resources to ensure that specific proactive training is conducted with all reaction and LSS officers within the area (ensure training is aligned to the pro-active approach).
- Continuous on the job training/evaluations are conducted with all staff – training to include: proactive meet & greets / open gates / stop & question / supervision of LSS guards / identification of possible weak spots (security breaches) / mind set change of reaction officers from reactive to proactive / public space protection.
Marketing Alignment
- Keep marketing and communications informed on developments within this portfolio (Generating and communicating PR material).
- Ensure all operations are recorded (report and photos) and sent to Branch Manager and marketing to arrange for distribution to all clients.
- Understand and manage client perceptions identified through client perception surveys.
General
- Assist Regional Operations Manager with general discipline in the area enforcing patrols, standoff points, and SOP adherence.
- Managing daily, weekly, and monthly compliance and required operational duties:
- Manage all Response areas, measuring service levels on response times and maintaining response targets set out in area KPI.
- Compile reports, Preliminary reports for incidents and accidents, for management.
- Manage and keep standard operating procedures to a high level, ensure that these policies are adhered to daily.
- Control budget and manage overtime and expenses.
- Manage and control all purchases.
- Manage all new employees as required in the recruitment process.
- Manage and keep track of all disciplinary hearings.
- Co-ordinate admin staff to produce statistics on a daily, weekly and quarterly basis.
- Conduct performance appraisals and manage HR manage system.
- Check and control PSIRA registration/Competencies/training monthly.
- Control Fleet requirements, managing fuel, violations, vehicle repairs and services.
- Manage and control FAMS firearms requirements.
- Logistics Management (i.e. distribution and control of firearms, compiling and control of all reports and paperwork).
- Manage Payroll requirements daily and monthly (Time books, leave, OT and absenteeism).
- Manage and improve all processes and resources to ensure compliance with the corporate Zero Harm philosophy.
- Effectively manage incidents, including motor vehicle accidents to improve the Health and Safety of employees.
- Ensure that area response activities are carried out in such a manner to provide excellent customer service (attrition).
- Assisting Regional Manager with the implementation of systems.
- Running “special projects”.
- Dealing with IR related matters and disciplinary enquiries.
- Monitoring/Coaching/Assisting of staff to continually improve them-selves (motivate staff).
- Managing performance goal targets, in line with Operational requirement and company strategy.
- Take direct and full responsibility for the Area. To be on call 24hours.
- Monitoring of BPSI clocking’s and driving discipline of not having unmanaged clocking’s -103s.
- Maintenance and managing of LSS sites.
go to method of application »
Key areas of responsibility will include:
- Mechanical repairs to petrol and diesel vehicles.
- Attending to breakdowns at all hours.
- Must have own tools to work with.
- Must have own reliable transport.
- Must have good knowledge of fleet management.
- That all vehicles are inspected on a weekly basis and all supporting documents are filed accordingly.
- Be prepared to work long hours and attend to break downs after hours.
Qualifications, experience and other competencies:
- Grade 12 qualified
- Qualified i.e. Trade test passed for petrol and diesel mechanics (Will be advantageous)
- Valid driver's license
- Minimum 2 - 5 years' experience
Core Competencies:
- Experience in mechanical repairs - for both Diesel and Petrol.
- Good communication skills
go to method of application »
Key Responsibilities:
- Conduct professional training interventions within Fidelity ADT.
- Provide on-the-job Tactical Training and Coaching to Armed Reaction Officers.
- Actively participate in external and internal training initiatives as a professional trainer.
- Maintain strict adherence to all training requirements to minimize associated risks.
- Ensure compliance with accredited Training interventions and quality assurance standards (SASSETA, NKP, PSIRA, PFTC, CAA, etc.).
- Collaborate as a team player in training functions, contributing to resource logistics and asset control in the best interest of the Company.
Minimum Requirements:
- Grade 12 school qualification.
- PSIRA Registered Grade B.
- Valid driver’s license (Code: B).
- Training and development qualification related to training or similar fields.
- Minimum of five (5) years of training experience within the security training environment.
- Strong leadership and motivational skills to inspire both direct and indirect teams.
- Ability to thrive in an innovative environment, applying common-sense judgment and providing clear direction.
- Thorough understanding of regulatory requirements and business impacts.
- Demonstrated integrity and trustworthiness.
- Excellent communication, interpersonal, and presentation skills.
- Willingness to travel as needed.
- Clear criminal record.
- Proficiency in Microsoft Office 365 packages.
go to method of application »
Minimum Requirements:
- Driver’s License (EB)
- Certified K53 driving Instructor – (Valid Driving Instructor Certificate from a Provincial Traffic Training College or MasterDrive)
- Microsoft Windows and Microsoft Office Packages
- Grade 12 / NQF 4
- PSIRA Grades E-B
- Assessor registration with ETDP SETA & SASSETA
- LMV Drivers License (Minimum of three years’ experience)
- Ability to communicate well in English
- Clear Criminal Record
Key Performance Areas:
- Present, assess and facilitate training interventions according to Industry and internal standards to as per QMS and best practices.
- Coach and guide learners on learnerships to ensure competence standards are achieved as per programme objectives, learning outcomes, or unit standard outcomes.
- Comply with curriculum and training interventions within area of responsibility via effective facilitation and assessment methods.
- Compliance with legislative and Quality Assurance guidelines that includes but are not limited to: SASSETA / PSIRA / NKP/ SAPS / DoL / PFTC/ CAA / QCTO etc.
go to method of application »
Minimum Experience:
- 3-5 years’ experience in a similar environment
- 2-3 years’ management/supervisory experience
- 2-3 years’ experience in Operations
Minimum Qualification:
- Bachelor’s degree / Diploma (preferred)
Key Performance Area 1 (50%): Operations
- Accountable to maintain quality, service and outputs related to work in the district (alarm services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
- Oversee key projects, processes, and performance reports.
- Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
- Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
- Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
- Visit client sites on an ongoing basis.
- Play an active role in escalated customer complaints.
- Develop and maintain client relationships to enhance customer service.
- Resolve and escalate customer complaints within the set time frames.
Key Performance Area 2 (20%): Forecasting, Budgeting and Financial Management
- Assist with the compilation of the budget aligned to the delivery of plans; monitor variances, report on the achievement of planned objectives, and escalate deviations.
- Assist the business in achieving the budgeted financial targets by continuous service improvement and cost management, included but not limited to;
- Managing fuel consumption.
- Managing the vehicle related costs through reduction in incidents, costs and the optimisation of resource deployment.
- Monitoring and managing all direct labour costs namely; overtime, absenteeism, training, excess leave, and staff turnover.
- Monitoring and managing the wage to revenue costs in line with budgeted financial targets.
- Overhead cost control to effectively manage the cost of service delivery.
Key Performance Area 4 (15%): People Management
- Create individual and team ownership for decisions, plans and strategies by collaborating with and empowering team members.
- Integrate and assign resources across the auditing function through effective workforce planning, to ensure efficient work streams.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Provide clear leadership and promote and foster a team culture consistent with group values.
- Motivate, coach, mentor and develop direct reports, ensuring the continuous development of team, creating an organisation-wide learning enabled environment.
- Embrace diversity and drive the Employment Equity strategy within the auditing function
- Engage with various stakeholders across the business to drive communication and collaboration.
- Manage the succession planning process within area of responsibility.
Key Performance Area 5 (15%): Governance and Reporting
- Implement governance and compliance policies and processes effectively.
- Identify, manage, and provide feedback on any risk exposure within the region.
- Provide inputs for the business area on financial and non-financial reports to devise solutions or improvements.
- Enforce and adhere to legal guidelines, in-house policies, and the business code of ethics.
- Prepare all relevant reports for stakeholders within required timeframes.
- Ensure that all employees are trained in accordance with set standards and regulatory requirements to ensure compliance.
- Adhere to all legislation, standards and policies (Firearms, COIDA, EHS, PSIRA etc.).
go to method of application »
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
go to method of application »
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
go to method of application »
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
go to method of application »
Qualification & experience:
- Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG)
- Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous
- Matric or equivalent
- PSira grade C
Job requirements & other attributes:
- Self-motivated and energetic
- Selling skills
- Good organisational and time management skills
- Excellent communication (written & verbal), presentation and negotiation skills
- Computer Literate (MS Office, Email and Internet)
- Presentable and of sober habits
- Valid driver’s licence and own reliable vehicle
- Hunter for new business
- Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms)
Duties:
- Generate and close self-sourced deals
- Follow up on all leads received internally and via telesales
- Sell security solutions to new and existing clients
- Create solid & long-standing relationships with estate agents, builders, architects etc.
- Daily, weekly and monthly reporting
- Motivated to achieve and exceed sale targets
- Maintain all administrative duties pertaining to sales
Performance Standards
- Achieve both targets for revenue sales & for new clients
- Maintain a high standard of relationship with existing Estate clients
- Ensure that all leads and quotes are followed up on time
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Minimum Requirements:
- Experience in similar position
- Understanding of stock processes and procedures
- Strong oral and written communication skills
- Ability to work under pressure and meet targets and deadlines
- Able to work effectively in a complicated environment with minimal management guidance/supervision
- Good analytical and problem-solving ability
- Responsible ad trustworthy
Key Performance Areas: (not totally inclusive)
- Manage stock orders for branch client bases
- Manage system transfers for client bases
- Booking and tracking parcels to and from clients
- Keep log of all movements
- Assisting with month end stock take
- Do weekly stock checks
- Checking and controlling stock movements/ordering
- Reporting on stock movements
- Handle all stock related queries
- Handling of client queries and stock orders
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Job Description
Minimum requirements:
- 3 - 5 years control room experience.
- Computer literate
- Firearm competency in Handgun, Shotgun and Rifle
- Good communication skills in both English and isiZulu
- Valid drivers license Code 10 / EC
- Valid PSiRA registration - Minimum Grade C
- FAMS experience - Advantageous
- Must be able to work at night
- Able to work under pressure
- Physically fit
- Attention to detail
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Key Performance Areas
- Maintaining good relations between Fidelity Security Services Group and the Client with regard to security services rendered
- Constantly evaluating the service levels provided and making recommendations to the Client regarding the improvement of services
- Ensuring continuous assessment of the Client’s premises and minimizing as far as possible risky access and creating several barriers to would be criminals
- Auditing and verifying the access registers on a daily basis and generating exception reports
- Ensuring that all Security Officers on site meet the contractual requirements as stipulated by the Client
- General management and supervision of security staff and ensuring that all their queries are dealt with promptly
- Submitting relevant monthly reports to the Client and Management
- Managing business budget at operational level
Skills required:
- Matric certificate and should be Psira Grade A registered and accredited
- At least 5 years’ experience in security supervising
- Experience in Quality Management System
- NOSA\ISO Safety training
- Must be firearm trained with a clean criminal record
- Must have firearm competency
- Should have full knowledge and understanding of the Firearm Act
- Previous staff supervising experience is required
- Computer literacy
- Strong planning, leadership and organisational skills as well as good interpersonal and communication skills are essential
- Incumbents should be prepared to work shifts and do site visits after hours
- Code 8 Drivers license
Method of Application
Use the link(s) below to apply on company website.
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