Client Service Consultant (Exchange Control) at FNB South Africa

Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
• Hello Future Client Service Specialist (Exchange Control)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Understand the nature of transactions from an Exchange Control perspective thereby ensuring that our administration aligns with current Rules, Regulations and Policies
• Ensure that all Exchange Control related transactions are correctly vetted with BOP categories and reported in accordance with Exchange Control Regulations within processing times, including where such transactions are covered under applications or dispensation
• Engage with clients in-person and virtually
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingl

You will be an ideal candidate if you:

• Have a Bachelors’ Degree in Law/Economics/Commerce of Finance/Compliance
• Have a minimum of 1 to 3 years’ experience in an Exchange Control or Compliance environment (advantageous)
• Have Financial Services/Banking industry experience (preferred)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are:
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric