Fresh Jobs at FNB South Africa

Job Description

• The Banking Advisor Academy role involves proactively managing a portfolio of affluent clients alongside a team of Private Bankers, focusing on analysis, research, sales, and service fulfillment to identify opportunities for acquiring new clients and expanding existing client portfolios. Incubation training period of 3-6 months.  Key responsibilities include building trust-based relationships, fostering a culture of service excellence, marketing financial services solutions, managing the leads pipeline to drive profit growth, and consistently delivering high-quality outputs within set deadlines.
• Welcome to FNB, the home of the changeables. 
• We design shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.  As part of our Private Banking & Advisory Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

You will be an ideal candidate if you:

• Minimum Qualification - RE5 Certificate with a Degree NQF7 (FSCA Approved) level in Finance or Accounting
• Experience Required - 2 to 3 years’ experience within a Sales/Service area of a financial environment, Banking would be preferred.
• A person must not be unrehabilitated insolvent.

You will have access to:

• Opportunities to network and collaborate.
• Challenging Working Opportunities to innovate.

We can be a match if you are:

• Curious & courageous - you are driven by always wanting to know more and learn more and you are brave enough to Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements and set processes and procedures related to specialization.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs and aspirations. Offering value adding solutions within a dynamic environment, whilst adhering to policy and process.
• Hello Future External Sales and Service Advisor
• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• A completed financial related qualification (NQF5 or higher)
• 1-2 years’ experience in Client Services Support and delivery
• Have a valid Drivers License (PDP will be advantageous)

​You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

You can be a match if you are: Customer Centric.

• Enjoy solving problems.
• Persuasive selling skills.
• Sales hunter mindset.
• Strong networking abilities.
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools .
• The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager.
• Hello future Application Support Analyst. 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Provide first and second-level support for software applications.
• Troubleshoot and resolve application issues in a timely manner.
• Mange the reduction of hours of unplanned downtime caused by faulty applications incidents
• Collaborate with development and IT teams to identify and fix bugs.
• Monitor application performance and implement improvements.
• Document and maintain support procedures and knowledge base articles.
• Assist with application upgrades and deployments.
• Assists with first level testing of system fixes prior to placement in production environment.

We can be a match if you:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Have a min of 4 plus years experience as a Applications Support Analyst.
• Can manage own development to increase own competencies
• Be responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment
• Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective

You will be an ideal candidate if you have:

• OS administration (Linux, Windows server)
• Cloud skills – AWS (certification is a plus)
• Application server administration (JBOSS)
• Applicable certifications ( A+, N+, S+, Server+,MCSE, MCSA) is a plus
• Proven experience in application support or a similar role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Knowledge of SQL, databases, and scripting languages.
• Familiarity with ITIL processes and best practices is a plus.

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Job Description

• To manage the project performance of Equity funds by conducting financial modelling and analysing specific sectors or group of companies with the objective of producing research, projections and recommendations to specific channels
• Hello Future Multi- Manager Portfolio Manager
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Wealth and Investments, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Analyse and research asset managers investment strategy with the potential to be included in the FNB Multi Managed solutions
• Engage with the asset managers and overall investments community as part of research
• Maintain financial models, making sure that they have high levels of integrity and accuracy
• Support, assist and complement the broader investment team by making manager recommendations
• Present comprehensive, coherent and properly motivated investment theses on recommendations

You will be an ideal candidate if you can:

• Remain abreast of market conditions and worldwide investment themes and issues
• Have a broad perspective of economic issues and how they affect investments
• Present investment ideas to other stakeholders in the business, most notably portfolio managers and wealth managers
• Be highly adaptable and able to juggle numerous tasks simultaneously
• Assist the multi management team and broader business with relevant task

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We can be a match if you have:

• Strong analytical and quantitative skills
• Experience in investment management, manager research and asset allocation
• Knowledge in investment strategies, private markets, investment vehicles, and manager structures
• Excellent communication and presentation skills
• Ability to work independently and as part of a team
• Relevant bachelor’s degree in finance, Economics, or related field
• At least 5 years of experience in a financial institution is advantageous

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Job Description

• To create test plans and test cases for testing the functionality of a system against business requirements to prevent errors/defects in the live system.
• Hello future Test Analyst.
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of the people that make it happen. 
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Create test plans and test cases for the functionality of a system to prevent errors in the live system.
• Grasp and apply new information with ease and identify new areas of learning.
• Cut to the core of issues and apply effective analysis, logic, and creativity to implement solutions.
• Build sound relationships based on trust and openness.
• Engineer and leverage processes and technologies to meet business needs.
• Produce consistently high-quality outputs within agreed deadlines.
• Recognise interdependencies and collaborate with others to achieve shared goals.

We would love to see applicants who can:

• Identify products for assessment in the software review process.
• Define appropriate tests, including test data.
• Manage test data by documenting results to identify flaws.
• Liaise with the software development team.

Qualifications:

• Have a certificate or Diploma in computer science, information systems, or related fields.
• Are accredited with an ISTQB Certification.
• Have experience in or have a strong desire to move into management.
• Have 2+ years of experience in a similar environment.

Dare to imagine the change with us if you are:

• An adaptable problem solver who does not fear change but thrives from it.
• A disruptor in your field of IT expertise
• An initiative taker who identifies opportunity and improves
• Known for your delivery track record.
• Wanting to be in a career that makes meaningful contribution to your and other people's lives.

We’ll make a good match if you’re:

• Curious - you're driven by always wanting to know more and learn more.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it.
• Courageous - you're brave enough to think and do things differently and are always ready to put your hand up and take ownership.
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs, processing their requests.  Apply appropriate sales processes within unit to achieve sales targets.  Converting leads to sales by opening active accounts to achieve annual targets.
• Hello Future Client Service Specialist (Exchange Control)
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in FNB Commercial Forex, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Understand the nature of transactions from an Exchange Control perspective thereby ensuring that our administration aligns with current Rules, Regulations and Policies
• Ensure that all Exchange Control related transactions are correctly vetted with BOP categories and reported in accordance with Exchange Control Regulations within processing times, including where such transactions are covered under applications or dispensation
• Engage with clients in-person and virtually
• Ensure first time resolution of customer queries or complaints and take ownership of any requirements and follow up on queries handed over to other parties or areas to ensure delivery on agreed timelines and Service Level Agreements
• Adhere to Organisational values and service standards and interact with and communicate with customers accordingl

You will be an ideal candidate if you:

• Have a Bachelors’ Degree in Law/Economics/Commerce of Finance/Compliance
• Have a minimum of 1 to 3 years’ experience in an Exchange Control or Compliance environment (advantageous)
• Have Financial Services/Banking industry experience (preferred)

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate
• We can be a match if you are:
• Able to work under pressure
• A people’s person
• Great communicator (written and verbal)
• Attentive to detail
• Client-centric

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Job Description

• The Intern role is a development role in which the incumbent delivers on predefined work objectives while gaining structured work experience in the business area
• During the period of employment, the Intern will perform varied tasks which may include research, analysis, administration, process and project work that add value to the business area
• Work related training will be provided as required
• Identifies and escalates potential risks that may lead to increased costs.
• Demonstrates cost consciousness and awareness of personal contribution to costs.
• Increases knowledge and understanding of financial processes and adheres to required operating standards.
• Delivers customer service through adherence to quality service standards.
• Works with enhanced processes and procedures to maintain operational efficiencies.
• Ensures that quality standards are adhered to.
• Adheres to Company policies and procedures.
• Maintains accurate activity reports.
• Investigates innovative ways to optimise processes.
• Contributes to the alignment of business processes to customer service.
• Advises line management on potential opportunities for process and system improvements.
• Demonstrates the shared value "I get better and better".
• Contributes to teamwork.
• Engages in activities for own development

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Job Description
Hello Future DevOps Engineer II

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Overview of the role and requirements:

• The successful candidate must have over 5 years full stack DevOps engineering experience 
• The successful candidate must have experience in Java, automation, containerization and OpenShift – non-negotiable 
• OpenShift architecture experience, with cloud container solutions experience non-negotiable 
• Lead the automation of processes between software development and IT teams to enable continuous delivery through designing, developing, testing, and releasing software frequently, faster, and more reliably in an agile environment.
• To enable the continuous delivery of designing, developing, testing, and releasing software frequently, faster and more reliably using Lean Thinking. To ensure continuous improvement and collaboration between development, testing and operations teams.         

You will be responsible for:

• Translate strategies into actionable goals and execute relevant projects /initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Implement best practice to achieve good customer outcomes.
• Establish mutually beneficial relationships with stakeholders that support thought leadership, innovative and integrated practice solutions.
• Design and deliver customer service solutions, systems and interactions aligned to development operations principles and best practice.
• Analyse information to identify trends, discrepancies and inconsistencies for decision making purposes. Use the insights gained through integrated business reports to measure success and realign tactical strategy implementation objectives appropriately.
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide advice to relevant stakeholders.
• Provide thought leadership and expertise.
• Participates in planned activities that are appropriate for own development.
• Ensure integrated view and reporting of relevant business information.
• Develop IT solutions to meet business requirements and translate technical requirements into test cases, test scenarios and scripts. Execute, and document test plans.
• Evaluate new application packages and tools and perform research on best practices.
• Integrate solutions with other applications and platforms outside the framework.
• Execute testing efforts across the life cycle.
• Maintain new and existing object reference files.
• Perform script maintenance and updates due to changes in requirements or implementations.
• Set up and maintain the test environments for both manual and automated testing.
• Deploy new modules, upgrades and fixes to the production environment and build automated deployments.
• Perform moderate to complex tasks in support of one or more IT projects that require a singular area of expertise, in multiple technical environments within a specific business area.
• Address issues identified by end users, create patches when necessary, and work through the backlog of customer-reported defects.
• Troubleshoot existing information systems and production issues to identify errors or deficiencies and develop solutions.
• Conduct gap analysis, identify feasible alternative solutions, and assist in the scope of modifications.
• Review modules for quality assurance and assist in defining DevOps and quality guidelines and standards.
• Facilitate automated testing
• Create tight feedback loops to ensure issues and optimizations are communicated timeously.
• Ensure open communication to minimize downtime and resolve issues faster, fix incidents, and unblock the release pipeline faster.
• Monitor and evaluate all customer touch points to ensure the effectiveness of development operations principles.

What you will need:

• 5+ years' experience in a similar role

We can be a match if you can: 

• Strong communication and interpersonal skills.
• Able to work under pressure
• Good stakeholder engagement

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Work.
• Opportunities to innovate.

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Job Description

• Hello Future Technical Team Leader
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talented team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To provide expert advice and support in practice formulation and associated best practice improvements 
• Responsible for leading and developing a team of technical resources that provide operational project and technical support

Are you someone who can:

• Priorities resource allocation to minimise and reduce wastage. 
• Identify, control, and escalate potential risks that may lead to increased costs. 
• Build professional long-term relationships with stakeholders based on trust that builds the brand. 
• Deliver service that exceeds stakeholder expectations through proactive, innovative, and appropriate solution selection and application. 
• Ensure full understanding of stakeholder needs to deliver a quality service. 
• Ensure stakeholder service solutions are aligned to the business operational plan, Organisational values, and service standards. 
• Communicate how stakeholder service solution will be implemented and secures buy-in 
• Ensure product knowledge and advice is technically accurate and provide stakeholder with relevant information to keep them informed of products and service options. 
• Ensure resolution of stakeholder queries and complaints timeously and ownership of issues 
• Analyse stakeholder feedback to help improve stakeholder service. 
• Propose ideas to improve stakeholder service. 
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in 
• Engage in cross-functional relationships to obtain and to provide work support. 
• Ensure compliance with relevant statutory, legislative, policy and governance requirements in area of accountability. 
• Ensure implementation of relevant policies, governance, and practice standards across the business 
• Maintain knowledge on industry best practices and internal compliance procedures and requirements. 
• Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findings and changes. 
• Develops an understanding of risks and risk management approaches. 
• Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks. 
• Educates others and makes suggestions for improvements. 
• Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the stakeholder journey map. 
• Research, enable and consult on improvements and opportunities to harness technology and platform enablement. 
• Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy. 
• Understand competencies and skills required for own and employee's development and performance. 
• Identify development needs and select effective solutions to address own and employee development needs. 
• Ensure that each employee prepares a personal development plan that is implemented and reviewed as required. 
• Provide on the job coaching and guidance. 
• Manage team delivery against goals around responsibility. 
• Participate in Talent Management practices and processes in line with HR policies and procedures. 
• Ensure skills are transferred in specific functions. 
• Ensure conflict resolution and respond to any complaints or concerns. 
• Build and sustain collaborative working relationships with relevant peers and stakeholders to achieve productivity synergies. 
• Participate in specialist communities of practice and contribute positively to own and organisational knowledge improvement. 

You will have access to: 

• Opportunities to network and collaborate.
• Challenging Working
• Opportunities to innovate.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough.
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description

• To implement and manage operational policies, procedures, risk and compliance processes for a branch environment to mitigate risk and improve operational efficiencies while ensuring excellent customer experiences and satisfaction
• Managing costs / expenses within approved budget to achieve cost efficiencies
• Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions
• Resolve all customer queries efficiently, and within agreed timelines
• Maintain an efficient electronic tracking and monitoring processes on all activities and timelines for administrative and process support
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data
• Plan and manage performance, skills development, employment equit

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Job Description

• Hello Future Leadership Learning Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:         

• Develop and implement leadership development programmes for emerging, mid-level, and senior leaders.
• Collaborate with internal stakeholders, including Business Human Capital (BHC), Talent Management, and leaders, to assess and address leadership development needs.
• Manage relationships with external suppliers to deliver targeted learning solutions and development programmes.
• Implement leadership assessments and gather insights on leadership strengths and gaps.
• Monitor and measure the impact of leadership programmes through KPIs, feedback, and post-programme evaluations.
• Analyse programme outcomes and recommend continuous improvements to enhance leadership capabilities.
• Partner with BHC, Talent Management, and leaders to ensure alignment of leadership programmes with business objectives.
• Provide regular reporting on program effectiveness, challenges, and opportunities for improvement.
• Engage senior leadership to promote participation and buy-in for leadership development initiatives.
• Integrate inclusive leadership principles into development programmes.
• Promote leadership initiatives that foster a diverse and inclusive workplace.
• Support leadership in driving culture change initiatives through development programmes.
• Align leadership programmes with the organisation’s values and strategic priorities.

What you’ll need: 

• Bachelor’s degree in Human Resources, Organisational Psychology, Business, or a related field.
• 5+ years of experience in leadership development, talent management, or learning & development.
• Experience working with leadership assessments (e.g., 360-degree feedback tools).
• Proven ability to design and manage leadership development programmes.
• Experience collaborating with senior stakeholders and managing external suppliers.
• Knowledge of diversity, equity, and inclusion (DEI) principles in leadership development.
• Knowledge of leadership development theories, models and adult learning theories
• Strategic thinking and business acumen.
• Excellent communication and interpersonal skills.
• Strong project management skills with the ability to manage multiple initiatives.
• Ability to engage and influence senior stakeholders.
• Analytical mindset with the ability to interpret data for decision-making.
• Passion for leadership development and continuous improvement.

We can be a match if you are:  

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it

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Job Description
Hello future Private Advisor – 

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Deliver exceptional experience and education to Private Clients/Private Clients RMB clients on basic wealth creation, accumulation.
• Increase vertical sales index (VSI) and drive client retention and entrenchment through using contextual Money Management principles.
• Understand and market all financial services solutions within the relevant business offering.
• Assist with profit growth for the business through ensuring effective management of the leads pipeline.
• Produce consistently high-quality outputs within agreed deadlines.

You will be an ideal candidate if you:

• Minimum Qualification - Fais approved NQF7
• RE5 Regulatory Compliance Certificates with relevant COB (Class of Business)
• Experience - 3 to 5 years’ experience within a Sales/Service area of a financial environment.

You will have access to:

• Opportunities to network and collaborate.
• Earn basic guaranteed rewards with uncapped earning potential.
• Opportunities to innovate.

We can be a match if you are:

• Able to build sound relationships based on trust and openness.
• Ensure growth and increase in customer base by ensuring the management of existing clients, generates new leads and grows active customer account base.
• Comply with relevant statutory, legislative, policy and governance requirements as well as set processes and procedures related to area of specialization.

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests
• Achieve net profit growth for business
• Achieve the delivery of exceptional customer experience against the Balanced Scorecard standards
• Manage the migration of accounts from transactional to Self Service
• Manage the growth of active customer Account Base to increase client base
• Maximise cross sell opportunities and strengthen client relationships
• Track, control and influence sales activities with the specific aim to achieve previously determined sales targets.
• Provision of an efficient administration service through careful and timeous planning, reporting and updating of all related information
• Comply with governance in terms of legislative and audit requirements
• Check all transactions on a daily basis to ensure new business applications are closed within appropriate timelines.
• Track, control and influence sales and service activities with the specific aim to increase sales and service efficiencies
• Compliance with procedures and processes contained in the Golden Rules.
• Provide accurate and reliable sales and service statistics.
• Manage own development to increase own competencies

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Job Description

• To assist in identifying, defining and maintaining the information security policy and baseline standards for FirstRand

Job Description

• Support IT Security leaders to participate in the FirstRand Bank Information Risk awareness program and to ensure that FirstRand staff are aware of information security risks
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME's, project managers and senior staff members by providing expert advice and consulting on all aspects of IT security
• Deliver exceptional service that exceeds customers' expectations through proactive, innovative, and appropriate solutions
• Comply, understand, and implement all steps for the IT Information Security Processes and Procedures and meet governance in terms of legislative and audit requirements
• Assist and administer the implementation of control mechanisms, which enables Information Security Services to have a view of the status of information security within FirstRand
• Ensure all Information Security analysis and research are captured, recorded, and reported on to ensure correct actions are implementation and executed
• Assist in identifying, defining, and maintaining the information security policy and base line standards for FirstRand
• Ensure that operating objectives and standards of performance are not only understood but owned by management and employees and to ensure that appropriate standards of conduct are established and complied with
• Maintain current knowledge of the Information Systems security industry's emerging technologies
• Manage personal development to increase own skills and competencies
• Minimum Qualification - Grade 12, Diploma in IT and/or CISSP security certification or studying towards it
• Experience – 1-3 years’ experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

Additional Knowledge

• Knowledge of a service desk tool as well as working on Cloud Applications
• FNB mainframe and distribution, Control M / O / R software
• JCL Advantageous
• Prior batch scheduling or software equivalent      
• Programme/Batch monitoring
• Developer fix application                                                          
• Troubleshooting and analysis protocol
• Monitoring and command center knowledge
• Data processing 

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Job Description

• To provide a positive customer experience by being helpful and sensitive to customer needs, expectation and providing product solutions including directing customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Connect with our customers by living up to our brand promise of how we can help you? at all times.
• Converse with our customers in a way they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Identify and sell/cross sell products aligned to customer needs.
• Maximise channel optimisation opportunities identified aligned to customer needs.
• Ensure activities support cost containment and reduction.
• Optimise every customer interaction to migrate or convert customer to eChannels and or encourage use of digital and self-service channels.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrate behaviour in support of the organisational values.
• Takes accountability for own performance, personal and career development.
• Improve knowledge and competencies by completing training specific for role as per eCareers.
• Contribute to the overall effectiveness and success of the team.
• Maintain an ability to adapt to ever changing business and customer needs.

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Job Description

• Analyses credit data to estimate degree of risk in extending credit or lending money. Consults with management to assist in corporate planning
• Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio
• Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional Credit service that exceeds customers' expectations through proactive, innovative and appropriate solutions
• Assist internal sales partners with credit decisions and application of the credit policy.
• Build and maintain relationships with internal business partners
• Maintenance of expert knowledge on relevant legislative amendments, industry best practices and provision of proactive advice and solutions to relevant stakeholders
• Responsible for maximising cross sell opportunities through credit assessment and client portfolio analysis
• Assist internal sales partners with credit decisions and application of the credit policy and build and maintain relationships with internal business partners
• Ensure average approval turnaround time against target to ensure retention of clients.
• Analyse credit data to estimate degree of risk in extending credit or lending money by accessing credit applications
• Comply with governance in terms of legislative and audit requirements
• Responsible for the returns of daily stats
• Manage personal development to increase own skills and competencies

Qualification

• Degree or Diploma in the field of credit or similar

Experience

• 4 to 5 years Credit Risk experience
• Experience in credit assessment and analysis
• Understanding of credit policies

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.

Hello Future Branch Advisor

• Welcome to FNB, the home of the #changeables. We strive to be a trusted partner helping to create a better world by providing an innovative, contextual, and integrated financial solutions.  
• As part of our team in FNB Points of Presence, you will be surrounded by unique talents, and an inclusive environment which value our differences and that lives up to the promise of being deeply invested. Now’s the time to imagine your potential in a team where you can become the best version of yourself.

Are you someone who can:

• Build and maintain strong relationships with clients.
• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations.
• Educate customers to the correct Banking platform aligned with their needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Analyze customer data and recommend tailored solutions.
• Achieve sales results by providing contextual and integrated financial solutions to customers.
• Conduct yourself in an ethical manner.
• Takes accountability for own performance, personal and career development.
• Show empathy with customers.
• Stay updated on industry trends and product knowledge.

You will be an ideal candidate if you possess the following:

• NQF4 qualification or higher
• 1-2 years’ experience in Client Services Support and delivery

You will have access to: 

• Opportunities to build relationships as part of a dynamic team.
• A challenging working environment
• Personal and professional growth
• Opportunities to have an impact in a local market as a brand ambassador.

Yo can be a match if you are: 

• Customer Centric.
• Enjoy solving problems.
• Persuasive selling skills
• Able to understand rules in a regulated environment.
• Agile and Flexible
• Strong communication and interpersonal skills
• Have a results-driven attitude with a passion for exceeding targets.
• Have excellent Organisational skills and attention to detail.

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Job Description

• To provide support to the business unit by applying accounting principles in monitoring  and analysing financial data, maintaining accurate records of financial transactions, and providing accurate accounting information to the business unit to support business decisions

Hello Future Financial Accountant D.

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• The ideal candidate is responsible for providing expertise and support to the business unit by applying accounting principles in the preparation of internal and external managerial reports, financial statements and financial counsel. Actively contributes to the business’s financial, operations and strategic plans.

Are you someone who can:

• Analyse, summarise and account for financial transactions pertaining to a business.
• Increase operational efficiency and suggest solutions to enhance cost effectiveness and prevent wastage.
• Develop and manage key stakeholder relationships that enable achievement of operational objectives.
• Provide sound services and recommendations based on customer and client needs, current information and trends.
• Adhere to financial reporting guidelines set out by First Rand.
• Approve payments
• Capture invoices/ orders and perform reconciliations
• Execute relevant projects and initiatives in line with strategic objectives.
• Maintain accurate records for all financial transactions of the business unit.
• Provide accounting information to support business performance.
• Support availability of financial decision-making information by collecting, analyzing and reporting financial data.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop and nurture internal relationships within FNB enabling collaboration.

You will be an ideal candidate if you have:

• Minimum qualification: Relevant diploma or undergraduate degree in finance and/or accounting.
• Preferred qualification: SAIPA qualification, GASA or CIMA level 4.
• Minimum Experience Required: 1 years post-qualification experience.
   

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Job Description

• To drive the growth of the business in partnership with Private Advisors, by delivering on strategy, project manage various business development activities and initiatives, and ensure delivery of the portfolio’s key objectives. Critical outputs of the role is to identify leads, support campaigns and build relationships within assigned regions.

Hello Future Business Development Manager,

• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team in Invest & Insure, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• Role will be based in Kwazulu-Natal

Are You Someone Who Can

• Provide first line support on escalations that are outside of turnaround time
• Manage all segment leadership requests
• Report on all Challenges within regions and manage expectations
• Manage the full process related engagement from submission of quote to completion
• Proactively support lead usage, assisting with seeking opportunities through adviser tools
• Drive campaign management in region on all newly launched campaigns, launch, track and keep momentum going

You Will Be An Ideal Candidate if you Can

• Track and contribute to the attainment of the monthly budget, reporting on progress, as well as deriving strategies on how to close gaps in achieving targets
• Analyse and develop implementation plan against the forecasted financial budget
• Develop tactical budget for area of responsibility that minimize expenditure and manage costs
• Build relationships that allow for the managing of expectations; the sharing of knowledge and diverse insights; and the creation of buy-in
• Contribute to sustaining a competitive edge through upskilling and coaching frontline advisors on how to effectively upsell clients
• Develop and implement practices which build service delivery excellence and implements efficiency models

You Will Have Access To

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

We Can Be a Match If You

• Model and coach behaviors that build rewarding relationships, encourage innovations and allow others to provide exceptional customer service
• Maintain expert knowledge on relevant legislative amendments, industry best practices and provide of advice to relevant stakeholders
• Provide input into, and implement, corporate governance, compliance, integrity and ethics policies in are of accountability to identify and manage risk exposure
• Participate in relevant management forums where required and cascades relevant information through team
• Identify opportunities across the business by grouping similar projects to enable the re-use of similar enterprise capabilities to improve efficiencies and manage duplication

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Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.

go to method of application »

Job Description

• Provide a positive customer experience by being helpful and sensitive to customer transactional needs and expectations as well as educating customers to the correct channel (eChannels and Self Service) whilst adhering to policy and process.
• Leads identified converted into successful sales.
• Ensure activities support cost containment and reduction.
• Educate customers on correct eChannels to maximize channel optimisation opportunities identified aligned to customer needs.
• Connect with our customers by living up to our brand promise of “how can we help you?” at all times.
• Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
• Always conduct themselves in an ethical manner.
• Adhere to the TCF (Treating Customer fairly) principles in all that you do.
• Optimize every customer interaction to migrate cash transactions and/or convert customer to eChannels and encourage use of digital and self-service channels.
• Resolve all customer queries efficiently, and within agreed timelines.
• Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
• Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
• Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
• Demonstrates behaviour in support of the organizational values.
• Takes accountability for own performance, personal and career development.
• Maintain an ability to adapt to ever changing business and customer needs.
• Contribute to the overall effectiveness and success of the team.

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Job Description

• To apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.
• Hello Future External Sales and Service Advisor Lead
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can:

• Apply appropriate sales processes within area of responsibility to achieve sales targets and build client relationships.

You will be an ideal candidate if you have:

• Completed a FSCA recognized FAIS relevant NQF Level 5 Qualification or high qualification.
• Completed First Level Regulatory Examination

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are:

• Achievement of targets for business.
• Understand, read, and anticipate the market and clients’ needs to design and deliver innovative, customized value adding solutions to portfolio of clients.
• Deliver exceptional service that exceeds clients’ expectations through proactive, innovative, and appropriate solutions.
• Maximise Business Portfolio cross sell opportunities and strengthen client relationships. · Maintenance of expert knowledge on specific products, pricing, application procedure, processing, and timelines in order to drive and achieve relevant sales targets.
• Understand reasons for and comply with governance in terms of legislation and audit requirements.
• Retrieve all qualified leads from internal channel sales pipeline and make contact with existing or new customer to generate a sale. Source new leads through external contacts and other channels to increase customer base if required.
• Contact prospective clients and sell appropriate banking products in order to achieve sales targets.
• Deliver the end-to-end client management process through continuous engagement with the client on process milestones, selling the FNB value proposition, facilitating the application process on behalf of the client, prepare the proposal to credit, manage internal dependencies, close the deal and manage post sales queries when relevant.
• Analyse competitor information gathered and ensured active monitoring of market trends and influences. Identify new business opportunities that impact on the industry.
• Track, control, and influence sales activities with the specific aim to achieve previously determined sales targets in line with quality, productivity and sales requirements.
• Manage own development to increase own competencies.

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Job Description

• Hello Future Property Development Specialist
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. 
• As part of our team in FNB HSL, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.
• To manage and grow a portfolio of high revenue generating clients by managing client relationships and identifying opportunities for greater profits

Are you someone who can:

• Contribute to cost efficiencies through responsible utilisation of work-related resources.
• Ensure that all business secured complies with the governance and compliance framework.
• Manage and track all submitted deals into the production center by following the prescribed customer center tracking process and keep the mortgage originator and customer informed of the progress and/or status of the application, i.e., approved, decline reasons, etc.
• Maintain agreed conversion ratios on application to grant and grant to registration as per FNB Secured Lending Cluster processes.
• Manage and network with mortgage originators and developers to increase sales intake, grants, and registrations.
• Contribute to teamwork and inclusivity within own team.
• Identify and utilize opportunities to assess and improve own performance.
• Report on transactional and process activities within set guidelines to provide timely information for decision making.
• Optimize work through the application of learning experiences.
• Achieve sales and new client acquisition targets to contribute to profit and growth of business.
• Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.
• Build and maintain stakeholder relationships.
• Deliver customer service through adherence to quality service standards.
• Achieve expected financial targets and uphold associated service levels.

You will be an ideal candidate if you:

• Bachelor's degree or Property related qualifications
• Must have Property related experience
• Must have sales and relationship management skills
• Must have affordable housing experience

You will have access to: 

• Opportunities to network and collaborate
• A challenging working environment that is progressive and agile
• Opportunities to innovate where iniative is taken and owned end to end

We can be a match if you are: 

• Adaptable and curious
• Analyse complex data sets
• Thrive in a collaborative environment

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Job Description

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.  
• To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.
• Hello Java Developer,
• Welcome to the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud with people that make it happen.
• As a Java Developer, you will be in a team where experts come together and ignite effective change. We call these #changeables our nav-igators – people who want to use tech to help others nav-igate their lives and business. As nav-igators, we are made up of unique talents, diverse minds, adaptability and live up to the promise of staying curious.

Are you someone who can:

• Advise on the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards.
• Write well designed and efficient code for medium to large applications.
• Work in small independent teams

As a #Changeable you will have access to:

• Opportunities to network and collaborate.
• Work that is challenging
• Opportunities to innovate.
• Flexible working environment
• Deep focus on health and wellbeing
• Coaches and mentors to help with your professional development.
• A very Generous leave policy to cater for your individual needs.
• Preferential employee banking rates that include Vehicle and Home loans. For more details see attachment

We can be a match if you are:

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to
• Obsessed with mastery - you know what it takes to become good at what you do and are constantly pushing yourself to do it
• A team player - you believe in the power of teams so you're always part of one, building and leveraging your networks.
• Emotionally intelligent - you have a high EQ that enables you to truly connect with people, no matter how technical or specialist your role is.

You'll be an ideal candidate if you:

• Are you very proficient in Java and Java EE. Knowledge of other programming languages is advantageous.
• Are experienced in System Design & Development methodologies.
• Are proficient in Atlassian (i.e., JiRA) software suite (to your advantage)
• Have a BSC Computer Sciences, BSC Informatics or related degree.
• 5+ years related experience

Tech Stack:

• MySQL
• Postgres
• Hibernate and Springboot
• Jenkins
• Docker
• Java 8/11
• CI/CD
• Mavern and Gradle
• GIT
• Are you ready to imagine the change? If innovation is in your DNA, you're a disruptor and risk taker apply here now