Openings at First Technology

JOB DESCRIPTION:

• Developing, documenting, and implementing operational policies and procedures with the support of Management.
• Assistance with driving initiatives set out by Microsoft and the business.
• Responsible for ensuring accurate billing and forecasting.
• Identify areas of improvement within the CSP billing process by performing routine audits.
• Take Ownership of specific initiatives as requested e.g., CSP Direct/Indirect processes.
• Assisting with Microsoft CSP Operations, tasks which include Quoting, Ordering, Billing & Escalations.
• Responsible for ensuring that the day-to-day operations run smoothly.
• Coordinate and facilitate communication between the business units so that everyone is on the same page when it comes to meeting goals and deadlines.
• Resolves order and quotation problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Onboarding of Customers CSP Contracts with the Legal team.
• Ensuring on-time renewals and cancellations.
• Ensure that the sales team receive support as they request.
• Escalate complex or sensitive customer issues to management as needed.
• Updates job knowledge by participating in any educational opportunities.

EXPECTATIONS:

• The ability to communicate and present solutions professionally and clearly.
• Completes required training and tasks within the assigned time frame.
• Great attention to detail.
• Excellent organizational skills.
• A thorough and methodical approach to your work.
• An ability to remain calm under extreme pressure.
• Being a team player.
• Willing to show initiative.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Matric is essential
• Professional Sales certification (eg: Vendors/Suppliers)
• Diploma/Degree in Sales or Marketing (Beneficial)
   

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About the Role

• We are seeking a motivated and enthusiastic Junior/Mid-Level Sales & IT Technician to join our busy computer retail store in Somerset West. This is an excellent opportunity for someone who enjoys both sales and technology, and who is passionate about helping customers find the right IT solutions for their needs.
• The successful candidate will be responsible for selling computer hardware, software, peripherals and IT services, while also providing technical support, installations, repairs, and troubleshooting.

Key Responsibilities
Sales

• Assist customers in-store, telephonically, and via email.
• Promote and sell computer hardware, software, peripherals, networking equipment, and IT services.
• Prepare quotations and follow up on sales opportunities.
• Maintain strong customer relationships and provide excellent customer service.
• Identify customer requirements and recommend suitable solutions.
• Meet sales targets and contribute to the overall growth of the business.

Technical Duties

• Diagnose and repair desktop and laptop computers.
• Install and configure Microsoft Windows and related software.
• Perform hardware upgrades and software installations.
• Troubleshoot networking, printer, and connectivity issues.
• Conduct basic on-site support when required.
• Prepare new computers for deployment.
• Assist with data backups and migrations.

Minimum Requirements

• 1-3 years' experience in IT support, computer sales, or a similar role.
• Good knowledge of computer hardware and peripherals.
• Familiarity with Microsoft Windows operating systems.
• Understanding of networking fundamentals.
• Strong communication and customer service skills.
• Ability to work independently and as part of a team.
• Valid driver's licence will be advantageous.
• A passion for technology and learning new skills.

Preferred Skills

• Experience with Microsoft 365 products.
• Knowledge of printers, CCTV, networking, and Wi-Fi solutions.
• Experience building and upgrading PCs.
• Previous retail sales experience.
• Relevant IT certifications (CompTIA A+, N+, Microsoft, etc.) will be advantageous.

Personal Attributes

• Friendly and professional.
• Reliable and punctual.
• Strong problem-solving abilities.
• Sales-oriented mindset.
• Well-presented and customer-focused.
• Able to perform well in a fast-paced environment.