CSP Operations Delivery Administrator at First Technology

JOB DESCRIPTION:

• Developing, documenting, and implementing operational policies and procedures with the support of Management.
• Assistance with driving initiatives set out by Microsoft and the business.
• Responsible for ensuring accurate billing and forecasting.
• Identify areas of improvement within the CSP billing process by performing routine audits.
• Take Ownership of specific initiatives as requested e.g., CSP Direct/Indirect processes.
• Assisting with Microsoft CSP Operations, tasks which include Quoting, Ordering, Billing & Escalations.
• Responsible for ensuring that the day-to-day operations run smoothly.
• Coordinate and facilitate communication between the business units so that everyone is on the same page when it comes to meeting goals and deadlines.
• Resolves order and quotation problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.
• Onboarding of Customers CSP Contracts with the Legal team.
• Ensuring on-time renewals and cancellations.
• Ensure that the sales team receive support as they request.
• Escalate complex or sensitive customer issues to management as needed.
• Updates job knowledge by participating in any educational opportunities.

EXPECTATIONS:

• The ability to communicate and present solutions professionally and clearly.
• Completes required training and tasks within the assigned time frame.
• Great attention to detail.
• Excellent organizational skills.
• A thorough and methodical approach to your work.
• An ability to remain calm under extreme pressure.
• Being a team player.
• Willing to show initiative.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Matric is essential
• Professional Sales certification (eg: Vendors/Suppliers)
• Diploma/Degree in Sales or Marketing (Beneficial)