Snr Application Support Analyst at FNB South Africa

Job Description

• To be responsible for operations in support of the business applications/systems at 2nd Level. This includes logging, resolving, monitoring, tracking and communicating calls escalated from First Level Support Agents into the problem and change management processes and tools .
• The App Support Analyst will also be responsible for trending and reporting as well as investigations that aid the Incident and Problem processes to deliver suitable work around and root cause analysis Where applicable they will escalate calls to Second/Third Level, Third party Vendors and even the Incident\Problem Manager.
• Hello future Application Support Analyst. 
• Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
• As part of our Core Banking Team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change.

Are you someone who can: 

• Provide first and second-level support for software applications.
• Troubleshoot and resolve application issues in a timely manner.
• Mange the reduction of hours of unplanned downtime caused by faulty applications incidents
• Collaborate with development and IT teams to identify and fix bugs.
• Monitor application performance and implement improvements.
• Document and maintain support procedures and knowledge base articles.
• Assist with application upgrades and deployments.
• Assists with first level testing of system fixes prior to placement in production environment.

We can be a match if you:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Have a min of 4 plus years experience as a Applications Support Analyst.
• Can manage own development to increase own competencies
• Be responsible for producing reports and statistic information on the applications/systems and impact on business unit and/or segment
• Increase job knowledge by participating in educational opportunities reading professional publications maintaining personal networks participating in professional organizations
• Increase operational efficiency and suggest solutions to enhance cost effectiveness.
• Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries fast end effective

You will be an ideal candidate if you have:

• OS administration (Linux, Windows server)
• Cloud skills – AWS (certification is a plus)
• Application server administration (JBOSS)
• Applicable certifications ( A+, N+, S+, Server+,MCSE, MCSA) is a plus
• Proven experience in application support or a similar role.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Knowledge of SQL, databases, and scripting languages.
• Familiarity with ITIL processes and best practices is a plus.