Founded in April 2004, Intelligent Debt Management (IDM Group), has established itself as South Africa’s leading and largest debt management company. IDM operates from a centralised office in Cape Town, South Africa, from which more than 350 employees service clients nationally. IDM offers comprehensive advice and a host of highly effective debt relief sol...
Read more about this company
We are looking for a Client Service Consultant to provide support to clients by resolving queries related to debt counselling. The role focuses on delivering accurate financial guidance, ensuring client retention, and maintaining compliance. Additionally, agents assist clients with referrals to appropriate products and guide them in effectively using DebtBusters' self-service tools.
Key Responsibilities:
To handle client queries and service DebtBusters clients via our various servicing channels i.e. inbound calls, emails, chat
Ensure timely and professional responses, updates and resolution to client queries, managing their expectations
These include, but are not limited to, queries related to payments, account balances, retention, etc
Maintain high levels of quality by adhering to company standards and best practice
Achieve clearly communicated performance targets
Educating and referring clients to the self-service client portal as well as appropriate additional products.
Gmail
Yahoomail