Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
Ensuring Quality of work is 95% as required by business standard.
Sales target set out by business to be achieved in line with the growth strategy.
Consistent achievement of agreed productivity.
Ensuring Customer satisfaction, a positive client experience in line with organisational targets.
Ensuring accurate completion of broker requests through first call resolution which requires outbound calling to ensure queries are resolved timeously, as per service level agreement.
Ensuring client service level agreements are met and exceeded.
Excellent time management.
Ensuring good relationships are maintained with our internal and external stakeholders.
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