RMB - Rand Merchant Bank is a division of FirstRand Bank Limited, a fully integrated financial services group in South Africa, distinguished by our traditional values and innovative ideas. We have adapted investment banking solutions to suit your personal financial needs and this, together with an entrepreneurial approach, attracts like-minded, discerning clients.
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To provide support to corporate clients by being the first point of contact and providing efficiencies for their line of business
Query resolution Receive transaction requests from clients (internal and external)
Verify and validate client's requests and transactions for accuracy against legal documentation
Confirm the validity of request, banking details, type of transaction and volumes
Execute request on system
Assign instructions to Operation Teams for processing Identify opportunities for efficiencies within client's business
Customer service delivery
Deliver exceptional service consistently that exceeds customers expectations through proactive, innovative and appropriate solutions as the first point of contact Manage existing clients and maintain relationships for internal and corporate clients
Maintain and apply expert knowledge on specific products offered Identify process improvements and efficiencies
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