Client Service Representative (Driver) at Metrofile

Job Description

• The Client Service Representative performs work in the operation of an onsite shredding vehicles to ensure the secure and onsite destruction of all confidential documents at the client premises. In order to successfully fulfill this role the CSR is responsible for the safety and general care of the vehicle, shredded and scanning equipment as well as the general data recording. These tasks are summarized below. The CSR reports directly to the Regional Operations Manager.

Skills

• Min Code 10 with valid PDP
• 2 – 3 years driving experience (8-ton vehicle)
• Matric certificate (advantageous)
• Good knowledge of Gauteng roads
• Good communication - written and spoken
• Customer focused and visible commitment to quality of service provision

ONSITE SHREDDING DUTIES

• Efficient completion of all work orders assigned to the CSR team.
• Correct scanning of each individual container at each client and the generation and issue of certificate of destruction to the representative of the client.
• Efficient shredding of all documentation onsite (this is not applicable to those clients requiring offsite shredding)
• Completing the Daily Activity Work Book on a daily basis

CARE OF CLEARDATA EQUIPEMENT

• Cleaning of the mobile shredding truck once per week.
• Cleaning of the shredding work area once per week.
• Offloading of the mobile shredding truck when required. CSR is to ensure truck is never overloaded with paper.
• Ensure team cupboard and scanning equipment is cleaned once per week and kept neat and locked at all times.

MAINTENANCE FUNCTION

• Ensuring the periodic maintenance checks and services are performed on the trucks and mobile shredders within the time specified.
• Monitoring the cleanliness of the mobile shredding vehicles, the warehouse and the client service representatives.
• Ensuring Cleardata secure consoles are clean at all times.
• Reporting all faults/issues with mobile shredding vehicles to the regional operations manager for resolution.