Client Services Administrator - Mailbox Coordinator at Momentum Metropolitan Holdings Limited

Requirements;    

• Grade 12 (NQF Level 4)
• 5 years or more Employee Benefits Experience
• Sound knowledge of Orbit and Orbit portal systems.
• Extensive industry knowledge and product knowledge
• Extensive knowledge of relevant legislation
• Intermediate Excel skills

Duties & Responsibilities;    

• Taking ownership and provide first time resolution on enquiries, ensuring they are resolved timeously and effectively.
• Ensuring accurate completion of documentation as per departmental guidelines in order to meet client needs.
• Effectively utilising IT systems to ensure accuracy of documentation.
• Ensuring adherence to organisational best practice and legislative requirements.
• Adhering to policies and procedures and taking corrective action where necessary.
• Ensuring all risks are mitigated and escalated where necessary.
• Engaging in effective communication and delivering according to Service Level Agreements.
• Maintaining a consistent service delivery to ensure client retention and satisfaction.
• Maintaining broad product knowledge in order to effectively and accurately respond to customer queries.
• Dealing with client requests in a competent, efficient and professional manner.
• In conjunction with the Administration Manager be accountable for the co-ordination of service delivery both internally and externally.
• Support client centric model that enables efficient and effective client service.

Competencies;    

• Accountability
• Adaptability
• Attention to detail
• Business administration skills
• Customer orientated
• Communicating with impact
• Organisation and planning skills
• Excellent verbal and written business communication