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  • Posted: Mar 4, 2021
    Deadline: Not specified
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    We’re a global leader in online trading, with our range of award-winning platforms and apps providing fast and flexible access to over 17,000 financial markets – including indices, shares, forex, and commodities. Established in 1974 as the world’s first financial spread betting firm, we’re now the world’s No.1 provider of CFD...
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    Client Services Consultant - Investments

    Your role will incorporate a range of responsibilities, with the primary focus on delivering a high level of service for our Investments clients base.

    •   Address queries from our international client base on Investments products (i.e. Share dealing, Smart Portfolios, Individual Savings Accounts, Exchange Traded Fund etc.) and multiple trading platforms
    •   Address queries from prospects that are new to IG, using sales skills to understand their trading interests and promote our products and services
    •   Dealing with various Corporate Action events
    •   Provide front line support across written/verbal channels like emails, web chats, social media platforms and phone lines
    •   Proactively engage with our clients about financial markets and our latest innovations
    •   Investigate trading related charges and queries related to execution of orders
    •   Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG
    •   Provide first line technical support for IT related issues both for our platform and charts
    •   Interact with our non-client facing departments in order to resolve client queries and provide accurate services

    Who you'll be:

    We are looking for someone with:

    •   A degree-level education (any subject)
    •   Experience of working in a customer facing role (Preferable)
    •   Fluency in English (verbal and written)
    •   A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.
    •    Excellent interpersonal and communication skills
    •   A logical and analytical approach to problem solving
    •    Confident to employ basic math’s skills, particularly mental arithmetic.
    •   Strong team player and time management skills
    •    Literacy in MS Office
    •    Can handle an administrative role
    •    Ability to work well under pressure

    Method of Application

    Interested and qualified? Go to IG on www.linkedin.com to apply

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