Client Services Consultant - Investments at IG

Your role will incorporate a range of responsibilities, with the primary focus on delivering a high level of service for our Investments clients base.

•   Address queries from our international client base on Investments products (i.e. Share dealing, Smart Portfolios, Individual Savings Accounts, Exchange Traded Fund etc.) and multiple trading platforms
•   Address queries from prospects that are new to IG, using sales skills to understand their trading interests and promote our products and services
•   Dealing with various Corporate Action events
•   Provide front line support across written/verbal channels like emails, web chats, social media platforms and phone lines
•   Proactively engage with our clients about financial markets and our latest innovations
•   Investigate trading related charges and queries related to execution of orders
•   Perform administrative tasks for clients across a range of areas, including a fair amount of payment related queries, generating tax statements, reactivating accounts and transfers of accounts into IG
•   Provide first line technical support for IT related issues both for our platform and charts
•   Interact with our non-client facing departments in order to resolve client queries and provide accurate services

Who you'll be:

We are looking for someone with:

•   A degree-level education (any subject)
•   Experience of working in a customer facing role (Preferable)
•   Fluency in English (verbal and written)
•   A Sales background, good working knowledge of any additional European language, Chinese or Arabic would all be a distinct advantage.
•    Excellent interpersonal and communication skills
•   A logical and analytical approach to problem solving
•    Confident to employ basic math’s skills, particularly mental arithmetic.
•   Strong team player and time management skills
•    Literacy in MS Office
•    Can handle an administrative role
•    Ability to work well under pressure