Client Services Intern at MiWay Insurance Limited

Job Description

• At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the  meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when  it's inspired by humans by you.
• Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things. 
• We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.
• Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and 
• how we approach adding value within the company.

Minimum Qualification Required

• Grade 12/Standard 10/NQF 4
• A Degree or Diploma in a field of study

Deliverables include, but will not be limited to

• Data capturing and updating of client information
• Telephonic engagement with clients and internal stakeholders
• Handling calls transferred from internal message center
• Audit calls, transcribe and report on any errors identified
• Consistently check work for accuracy and completeness before submission
• Collaboration with different stakeholders including vehicle tracking company
• Action work items timeously in line with SLA

Competencies Required

• Effective written communications 
• Time management skills
• Computer Literacy
• Telephone Etiquette
• Analytical
• Excellent Verbal and communication skills
• Self-motivated
• Ability to Multitask

Knowledge and Skills

• Customer Service
• Team Support
• Administration
• Quality, compliance and accreditation