Quantanite is a Customer Experience and Digital Outsourcing solutions provider for the world's fastest growing companies.
The company delivers customer experience management services, back-office services, and digital content services, and provides sales enablement and demand generation services through its sister brand Growthonics. Founded in 2014 and head...
You will be responsible for planning, overseeing and leading projects from ideation through to completion. Oversee all aspects of projects. Set deadlines, assign duties, monitor, and summarise the progress of the project. Prepare reports for upper management regarding the status of the project.
Manage a number of client accounts to ensure clients remain happy, satisfied with our service delivery, remain as client and grow revenue.
Working closely with the operations team ensuring KPI’s are meet by offering solutions and working collaboratively.
You will lead the relationship with our clients through escalations, invoicing, control policies, rate increase, WBRs, MBR, QBRs , supply feedback through action lists.
A solutions-oriented person with proven client management skills to not only look after the current client base. This person is able to think outside the box, come up with creative solutions to solve problems and possess acute attention to detail and speedy communication.
Accountable for:
Leading project planning sessions for onboarding of new clients.
Coordinating staff and internal resources
Managing project progress and adapting work as required
Ensuring projects meet deadlines
Overseeing all incoming and outgoing project documentation
Conducting project review and creating detailed reports for executive staff
Optimising and improving processes and the overall approach where necessary
Capacity to manage high-pressured situations
Ability to multi-task and manage various project elements simultaneously
Be a solutions architect for our clients
Think creatively and laterally to solve problems
Ability to develop senior-level relationships quickly and effectively and manage accounts.
Work closely with the Operations Team to assist them with decision making and problem-solving.
Tracking KPI's and reporting
Experience and Skills:
Project Management Diploma (Advantageous)
Exceptional organisational skills and structure.
2-3+ years of Onboarding/Project Planning / Transitions experience and client management.
2-3+ years working within a BPO and working with International Clients.
Managed multiple projects simultaneously .
You will have in-depth knowledge of International BPOs and Operational processes.
Strong Leadership skills and high EQ.
Outstanding written and verbal communication skills.
Comfortable working in a hyper-growth / fast paced environment.
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