Client Services Representative – Logistics - Durban at Rhenus Logistics

Vacancy Details
Employer: Rhenus Logistics

• Liaise with client continuously and in a proactive manner regarding shipment events 
• Attempt to seek extended business from existing clients and referrals
• Liaise with client departments to co-ordinate the booking and loading of shipments
• Relay information to supplier’s offices / trade lane relating to pending orders to establish ready date
• Responsible for all rates relating  to existing clients, including changes relating to Freight Rates
• Rate Proposal updates for existing clients
• Send estimates to clients
• Query Resolution and assist all departments as well as client to resolve any query pertaining to a client in your portfolio speedily 
• Ensure clearing instructions or export instructions are completed in full.
• Ensure client info is continuously updated in CargoWise
• Develop & provide clients according to the monthly /quarterly KPI’s 

Candidate Requirements

• Matric or equivalent of Senior certification
• High level of Computer literacy
• All modes – Air, Ocean & Road
• Minimum of  5 years’ experience in Freight Forwarding & Clearing 
• Minimum of 2 years Client interfacing experience