Client Solution Specialist at NielsenIQ

Job Description

Purpose of the Role

• As a Senior Product Manager, you are directly responsible for a defined list of clients and product categories as specified by your Business Group Manager / Business Group Head.

Your key tasks include the following:

• Data Quality Management
• Client Servicing
• Development of GfK panels
• Selling of GfK Products and Services to existing and potential clients

You may also be requested to service a defined list of retailers in the GfK panels in line with the product categories you are responsible for.

Key Result Areas & Key Performance Indicators

• Oversee and deliver high quality reports and present high level data insight to a portfolio of clients and retail key accounts when required,
• Strong understanding of budgeting and sales forecasts and what is required to attain targets while supporting other business units in terms of knowledge sharing,
• Able to undertake feasibility studies to explore viability of launching new products and services for commercialisation

Key Activities

Data Quality Management

• You are directly responsible for all Quality Checks (QCs) for your respective product categories and adhere to set deadlines as required by the business unit
• You conduct regular Coverage Checks with your respective clients at least twice a year or whenever required to ensure that the GfK data is in line with sell-in data from clients
• You ensure that coding errors are minimised through the QCs  

Client Servicing

• You maintain regular communication through post QC calls with your respective clients
• You attend to client requests and provide feedback in a timely manner
• You provide in-depth presentations and consultancy to both clients and retailers when required.

Development of GfK panels

• You conduct feasibility studies to explore the viability of launching new products categories and identify potential clients for commercialisation

Selling of GfK Products and Services to existing and potential clients

• You are required to sell a portfolio of GfK Products and Services as identified by your Business Group Manager / Business Group Head

Key Competencies / Skills for the Role

• Technical competency
• Analytical and structured
• An eye for detail
• Excellent communication skills
• Public speaking experience an added advantage
• Strong Sales and Negotiation Skills

Experience & Qualification Requirements

• Education: Related business degree ideally to honours level. Must be comfortable discussing a wide range of business topics with clients and using data to analyse markets.
• Experience in assimilating large volumes of information quickly in a pressured situation in the context of brand and merchandise management. Previous market research competency will be beneficial, ideally 3 years in a client service position.
• Previous exposure to managing people and leading teams will be beneficial and an important tool for the successful candidate.
• A strong track record regarding business development and commercialisation will be viewed very positively.