Client Success Manager at Publicis Groupe

Overview

• Key responsibilities include onboarding/offboarding Global & Local Clients, Onboarding/offboarding users across all Digital Platforms, learning new Digital Tools & Technology to give training to new users & be able to support, Strong Technical/Trouble Shooting Capabilities, delivery day-to-day administrative service/general inquiries to the Agencies, Internal Teams & Clients & demonstrate strong proactiveness in finding solutions & working collaboratively.

Responsibilities

Key Responsibilities:

• Establish and maintain effective communication and collaborative relationships among clients, agencies, creative partners, and internal specialist teams.
• Oversee onboarding and offboarding processes for staff across all digital platforms within media and agency environments.
• Administer all operational aspects of the Publicis Workflow Tool, including:
• Campaign vetting
• User assignment
• Platform training
• Troubleshooting platform issues
• Coordinating platform enhancement workshops with the Technical Lead
• Respond to queries from clients, agencies, creative partners, and internal specialists promptly and efficiently, or refer them to the appropriate contacts as necessary.
• Participate in relevant meetings to ensure alignment and progress on key initiatives.
• Manage budget allocations within digital platforms as required (e.g., META, Twitter, DV360, Google Ads, TikTok).
• Coordinate client onboarding and offboarding activities in collaboration with global and local teams.
• Distribute tracking pixels and accompanying implementation guides (META, Twitter, DV360, Google Ads, TikTok, etc.) to relevant stakeholders prior to campaign launches.
• Create Floodlights, provide internal training, and support troubleshooting efforts in the event of technical issues.
• Proactively identify and resolve recurring challenges, offering innovative solutions and demonstrating a commitment to continuous improvement.
• Facilitate integration and testing of lead generation forms within client CRM systems.
• Supervise security protocols across all systems and platforms (META, Twitter, DV360, Google Ads, TikTok, etc.), including mapping and verification of brand safety and viewability standards (IAS & DoubleVerify).
• Develop taxonomy frameworks for user training and support.
• Demonstrate advanced technical proficiency across all major digital platforms
• Remain current with emerging tools and technologies, ensuring timely adoption, staff training, and effective implementation within the business.

Qualifications

Experience / Knowledge / Skills:

• Demonstrated expertise with digital ad servers (including trafficking and reporting) such as Sizmek, DoubleClick Campaign Manager, Adform, and others.
• Familiarity with brand safety and viewability tools, including DoubleVerify, IAS, Moat, and similar platforms.
• Strong ability to prioritize tasks effectively, manage multiple responsibilities simultaneously, and work efficiently under pressure to meet tight deadlines.
• Experience with Google Tag Manager (GTM).
• Capability to create tracking codes for UTM, Adobe, and Cardinal platforms.
• Meticulous attention to detail, with outstanding critical thinking and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word.