Clinic Manager - Unicare Somerset West at Clicks Group

Introduction

• We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centred clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based in our 24hr Pharmacy in Somerset West.

Job description

Job Objectives: 

• To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
• To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
• To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
• To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
• To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
• To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
• To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
• To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
• To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.

Minimum requirements

Essential:

• Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
• Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
• Proof of compliance with Continuing Professional Development (CPD) requirements.

Desirable:

• Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
• Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
• Advanced Life Support (ALS) or training in infection prevention & control
• Accreditation or training in quality assurance, clinical governance, or risk management 

Job Related Experience:

Essential:

• 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
• 3 years’ experience in a supervisory or management role within a healthcare setting
• 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
• 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment

Desirable:

• 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
• Exposure to revenue generation, service pricing, and financial reporting
• Experience with external audit processes (e.g., COHSASA, ISO)
• Experience implementing patient satisfaction initiatives or community outreach programmes

Job Related Knowledge:

• South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
• Budgeting, cost control, and financial reporting within a healthcare setting
• Principles of clinical quality, patient safety, risk management, and incident reporting
• Understanding patient-centred care principles and managing patient feedback
• Performance management and conflict resolution
• Familiarity with international healthcare standards
• Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
• Knowledge of healthcare billing systems and reimbursement processes
• Knowledge of marketing or community engagement in healthcare

Job Related Skills:

• Clinic regulatory compliance
• Budgeting and financial management
• Driving profitability and expense management
• Time management
• Conflict resolution
• Problem-solving
• Customer service and patient care.
• Interpersonal Skills
• Analytical Skills
• Decision-Making Skills
• Human resource management