Clicks Group is a retail-led healthcare group which has been listed on the JSE Limited since 1996. Through market-leading retail brands Clicks, GNC, The Body Shop and Claire's, the group has over 840 stores across southern Africa. Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with over 620 in-store pharm...
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Introduction
- You are responsible for the co-ordination of operational activities within a multi-disciplined environment, assuming full responsibility for all key performance indicators.
Job description
- To ensure effective utilisation of our people and resources to drive productivity to targets.
- To lead and direct the department to achieve consistent process compliance and adherence to all relevant company SOPs (Standard operating procedures), cutoffs and daily reports.
- To effectively manage and control systems.
- The achievement of budgeted and agreed financial targets.
- To enforce adherence to safety procedures, co-ordinate and manage emergencies ensuring a safe working environment.
- To engage, network and communicate with internal stakeholders e.g. Stores and External Stakeholders e.g. Suppliers to ensure prompt query resolution.
- To continuously analyse, interpret and report in order to facilitate process improvement.
- To ultimately deliver high levels of service to Our Customers.
- To live and instill The Brand’s Values.
Minimum requirements
- Job Related Skills
- Good planning and organizational skills
- Excellent written and verbal communication
- Good attention to detail and accuracy
- Analyzing of operational statistics and processes
- Persuading and Influencing others
- Computer literacy (Minimum Intermediary level Excel and PowerPoint skills)
Job Knowledge
- Knowledge of Distribution Centre processes and procedures
- Business and management principles
- People Management
- Health and Safety
- Asset Management and Maintenance
Minimum Qualifications
- Essential: Matric (Grade 12)
- Desirable: Relevant Tertiary Qualification
Minimum Experience
- Essential: 3 - 5 Years in a Distribution Centre
Key Competencies
- Delivering Results and Meeting Customer Expectations
- Leading and Supervising
- Planning and Organizing
- Adhering to Principles and Values
- Decision-making and Initiating appropriate actions
Apply by: 30 December 2025
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Introduction
- At Clicks Retailers, we are committed to innovation and excellence in our retail operations. Our Distribution Centre in Cape Town is a critical hub, and we are seeking a skilled Change Manager to lead and facilitate effective change management within our Warehouse Management System (WMS) team. This role will play a pivotal role in ensuring the successful implementation of new systems and modifications, driving efficient transitions, and enhancing our operational excellence.
Job description
Job Objectives
- Apply a structured methodology and lead change management activities in WMS implementation.
- Apply a change management process and tools to create a strategy to support adoption of the changes required by a program.
- Support the design, development, delivery and management of communications.
- Assess the change impact.
- Conduct impact analyses assess change readiness and identify key stakeholders.
- Provide input, document requirements and support the design and delivery of training programs.
- Build a Change Plan / Approach for the program.
In addition to the above, more specifically for this program:
- Complete change management assessments
- Identify, analyse, and prepare risk mitigation tactics.
- Identify and manage anticipated resistance.
- Consult and coach project teams.
- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
- Support and engage senior leaders.
- Coach Managers and supervisors.
- Support organizational design and definition of roles and responsibilities.
- Coordinate efforts with other specialists.
- Integrate change management activities into project plan.
- Evaluate and ensure user readiness.
- Manage stakeholders.
Minimum requirements
Education
- Matric
- Bachelor’s Degree (B.Com, Bus. Sc or BSc) which includes organisational transformation and change management and consulting /related field.
Experience
- 5 -7 years as a Change Manager
- Min 3 years' experience with large scale change initiatives
- Proven change management delivery and measurement of success
- Experience in training and facilitating workshops
- Experience and knowledge of change management principles and methodologies
- Previous experience in a large retailer is an advantage
- Distribution management experience
- Leading change initiatives in Warehouse Management Systems
Job Related Skills
- Proficiency in Microsoft Office Suite
- Excellent spoken and written communication skills
- Solid knowledge of warehouse and distribution operational procedures
- Strong numeric abilities
- Strong attention to detail
- Deciding and initiating
- Writing and reporting
- Negotiating skill
- Organising and communication skills
- Compliance and governance skills
- Leading and supervising skills
- Deadline Driven
- Ability to work under pressure
Apply by: 30 December 2025
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Introduction
- We are currently looking for a solution orientated Operations Manager for our Omni Department in Montague Gardens Cape Town. As the Operations Manager you will be responsible to ensure the effective management of Omni, warehouse operations, inventory control, cost management, health and safety, people management and to achieve business objectives for the DC
Job description
Job Objectives:
- To ensure achievement of budgeted and agreed financial targets
- To ensure effective utilisation of all people resources to drive productivity to targets
- To control and ensure accountability for effective maintenance of company assets in order to meet health and safety standards and an enabled working environment
- To analyse and interpret key metrics thereby facilitating process improvement and improved financial performance
- To engage, network and communicate with key internal and external stakeholders to ensure swift query resolution and ensure improved business performance as well as adherence to required service level agreements and legal requirements
- To lead and direct the team to achieve consistent process compliance and adherence to all relevant company SOPs, cut-offs and daily reports
- To manage labour brokers to the service level agreements through regular meetings and ensuring accountability for performance and control and approval of costs
- To deliver high levels of service to stores through accurate, on time deliveries, minimal damages and effective communication
- To manage the transporter to the agreed service level agreements
Knowledge:
- Conceptualizing solutions for Business demand
- Technical and system knowledge supply chain/logistics applications and processes
- Experience in implementing and managing complex picking systems and supporting such systems
- Health and safety
Desirable
- Versed in project management concepts, methodologies and tools.
- Basic LRA
Skills:
- Verbal and written communication skills
- Financial Management
- Computer Literacy
- Ability to work with business stakeholders and translate requirements into achievable process/IT solutions
- Ability to conceptualize and lead the design and implementation of complex systems
- Ability to solve complex business & technical problems
- Has strong capability in change management communications
- Ability to work on multiple projects at once and competing priorities
Desirable
- Project management and methodologies
- Leading technical deliverables and implementation
Competencies:
Essential
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principle and Values
- Persuading and Influencing
- Analysing
- Coping with Pressures and Setbacks
Minimum requirements
Education:
- Grade 12
- Tertiary qualification in Logistics/Business or similar
Apply by: 30 December 2025
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Introduction
- An exciting opportunity as DC Supervisor Picking has become available at New Clicks SA (Pty) Ltd. The role will be based in Montague Gardens DC and will report to the Departmental Manager.
Job description
Purpose and Objectives
You will be responsible to effectively manage a team ensuring adherence to policies and processes and meeting of productivity targets, within a multi-disciplined environment.
- To hold the daily SGM meetings, address performance and training needs to ensure improvement.
- To manage employees to achieve productivity targets and take remedial action where required
- To assist in planning for staff requirements based on volume, aligned to planned budget
- To action and manage daily/weekly reporting
- To adhere to statutory health and safety requirements, housekeeping standards and all other internal policies to ensure compliance
- Ensure that the KPI board is completed correctly and timeously
- To achieve the KPI’s in the department within planned budgets and schedules and ensure a proper handover between shifts
- To ultimately deliver high levels of service to Our Customers.
- To live and instil The Brand’s Values.
Minimum requirements
Experience and Education:
- Matric/NQF Level 4 (Essential)
- Relevant Tertiary Qualifications (Advantageous)
- 3 years’ experience in a logistic environment (Essential)
Job related knowledge and skills:
- Computer skills on MS Office (Word and Excel)
- WM Systems understanding
- Financial background- Budget and Cost Management
- Understanding of handling IR related issues
- Understanding of Housekeeping & the 5S’s approach
- Understanding of Health & Safety requirements
Competencies required:
- Communicate effectively at all levels
- Excellent negotiating skills
- Strong planning and co-coordinating skills
- Ability to work in a team
- Ability to work under pressure / time deadlines
- Honesty and integrity
- Attention to detail
- Ability to manage a Team
- Ability to manage performance
- Ability to plan and execute within a short space of time
Apply by: 30 December 2025
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Introduction
- Clicks is looking for a talented Inventory Clerk for our Distribution Centre in Montague Gardens. To achieve excellence within the operations to meet shift scorecard targets and customer requirements (i.e. to ensure that stock in the DC balances with stock on the system, enabling accurate stock holding).
Job description
Job Objectives:
- To coordinate and maintain inventory accountability and merchandise movement in the DC
- To perform roles relevant to the maintenance and accuracy of stock and warehouse operations
- To assess the DC’s current inventory status in terms of quality and accuracy and take
- corrective action when and where necessary
- The efficient and effective compilation and distribution of daily, weekly and monthly
- operational reports as per the DC requirements
- The efficient and effective management of documentation flow and filing thereof to ensure
- delivery of the company objectives
- The effective liaising with business units, internal and external customers and ensuring the
- resolution of queries to meet DC and customer requirements
Minimum requirements
Experience and Education:
- Matric (Grade 12)
- Logistics Management/related qualification will be an added advantage
- 2 - 3 years experience in Warehouse Operations or a related role
Job related knowledge and skills:
- Practical knowledge and understanding of Logistics/Warehousing processes
- Knowledge of JDA and MMS system
- Knowledge of Company policies and procedures
- Understanding of and commitment to Corporate Governance Principles
- Knowledge of Risk Management in terms of loss control, safety and security and overall
- shrinkage management
- Understanding of Health & Safety practices and requirements
- In –depth knowledge of MS Office and relevant computer packages
Competencies:
- Good planning and organisational skills
- Demonstrates personal initiative
- Demonstrates a service mindset and ensures everything within reason is done to achieve
- service excellence
- Ability to communicate effectively both verbally and in writing
- Good conflict resolution skills
- Good judgement and decision making skills
- Good analytical and numerical ability
- Ability to maintain productivity and high standards under pressure
Apply by: 30 December 2025
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Introduction
- Unicare is currently seeking to appoint a Pharmacist that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.
Job description
Duties will include but not limited to:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with the UniCare way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To build and maintain sound working relationships with relevant stakeholders
- To ensure integration and partnership with the clinic and healthcare departments resulting in a full offering to customers regarding their healthcare needs
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- B Pharm Degree
- 2 Years Experience after Community Service
- Retail Pharmacy experience - desirable
Skills, Abilities and Job Related Knowledge:
- SAPC and relevant legal knowledge
- Customer service orientated
- Effective patient care
- Professional counselling
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Tutorship and Coaching
- Team Player
Essential Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following instructions and Procedures
- Relating and Networking
- Coping with Pressures and Setbacks
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Introduction
- We are seeking to appoint a Branch Manager for our Unicare division that is: passionate about retail and service excellence, confident to manage a 24hr store, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the Front Shop and Dispensary business and will be based in Somerset West reporting to the Head of Unicare.
Job description
Job Purpose:
- To manage and lead implementation of UniHealth operating plan by achieving sales, profitability and compliance targets through the delivery of efficient operations and exceptional customer service in line with the UniHealth strategy, business objectives and regulatory requirements.
Job Objectives:
- To drive financial performance by achieving sales, turnover and profitability targets through effective operational execution and team performance.
- To manage the day-to-day operations of the branch and ensure efficient processes.
- To maintain compliance and ensure adherence to all relevant regulations, policies, procedures and standards to mitigate risk to the business.
- To create a customer first culture and drive delivery of exceptional customer service in order to build customer loyalty and positive brand perception.
- To build and maintain strategic relationships with internal and external stakeholders, including head office teams, suppliers, regulators, landlords and local authorities to facilitate seamless delivery of business objectives.
- To drive continuous improvement by identifying operational inefficiencies and implementing process improvements that enhance overall branch performance, customer experience, and profitability.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks and maintain effective control over the branch.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum requirements
Qualifications:
- Essential: B. Degree or Diploma in retail / finance management or related
- Desirable: Bachelor's degree in Pharmacy: Advanced Diploma or Master's degree in Business Management, Retail Management, or Healthcare Management
Job Related Experience:
Essential:
- 5 – 8 years’ experience in a management and leadership role in Pharmacy operations
- 5 years’ experience in budgeting, financial and cost management.
- 3-5 years’ experience in managing retail operations, customer service, a diverse team
Desirable:
- 5 years’ experience in managing multi-site or regional retail operations.
- 4-5 years’ experience in a pharmacy specific management role, including clinic and healthcare service oversight
Job Knowledge:
- Budgeting and financial management
- Knowledge of pharmacy laws, health regulations, and compliance.
- Understanding of pharmacy retail processes and service delivery.
- Knowledge of product merchandising and stock management
- Knowledge of how to drive revenue, manage costs, and optimize financial performance.
- Performance management.
- Stock control, ordering processes, and supplier management.
- Regulatory audits, risk assessment, and security protocols.
- Budgeting, cost control, and financial reporting.
Job Related Skills:
- Planning and organising.
- Analytical Skills
- Attention to detail
- Ability to drive sales and grow market share.
- Customer service orientation.
- Finance management, including budgeting and cost control.
- Ability to make sound decisions under pressure.
- Verbal and written communication skills.
- Performance management.
- Risk management.
- Problem solving.
- Conflict resolution.
Job Related Competencies:
- Deciding and Initiating Action
- Leading and Supervising
- Persuading and Influencing
- Coping with Pressures and Setbacks
- Analysing
- Planning and Organizing
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
go to method of application »
Introduction
- Unicare is looking for Nursing Practitioner to join the Clinic team. This role will be based in the 24hr Pharmacy in Somerset West, Cape Town . To build and manage a commercially viable clinic through the promotion and delivery of professional, value-adding clinic services in line with the South African Nursing Council (SANC) regulations, Company policies and procedures.
Job description
Job Objectives:
- To establish and grow a loyal client base through effective promotion of the Clinic’s services to customers and by delivering high standards of patient care and customer service
- To provide a multitude of clinic services, including but not limited to, providing lifestyle management screening tests, conducting ‘well baby’ clinics, health immunisations, baby health monitoring, reproductive health services, adult immunisations, primary health care (minor ailments and wound care) and a Phlebotomy Service
- To counsel and advise patients on health information, weight management and refer patients to Pharmacists and other health professionals when appropriate
- To ensures patient information is held securely, confidentially and is accurately maintained on an electronic system and that payment is received for all services rendered
- To ensure the efficient running of the clinic through effective administration, booking of locums and through accurate and timely reporting on financial and stock management
- To ensure efficient stock management and to prevent stock loss and shrinkage and to monitoring the cold chain and take necessary safety precautions, particularly with regards to managing medical
- To establish and build health professional networks in order to further enhance the commercial viability of the clinic and the service offering to patients
- To plan, coordinate and implement Health Days and any other ad hoc projects in order to further enhance offering to its customers
- To manage adverse events and emergencies in a professional and effective manner
Knowledge:
- Financial and commercial acumen
- Integrity
- Ability to work independently
- Confident and engaging
- Customer service orientated
- Proactive
- Attention to detail
- Computer Literacy (MS Office, including outlook, word and excel)
- Marketing and selling skills
- Time management
Competencies:
- Delivering Results and Meeting Customer Expectations
- Persuading and Influencing
- Relating and Networking
- Planning and Organising
- Adhering to Principles and Values
- Following Instructions and Procedures
- Entrepreneurial and Commercial Thinking
Minimum requirements
Experience:
- Essential: A minimum of 3 years practical experience in a broad range of nursing disciplines, preferably Community Health, Primary Health and Midwifery
- Desirable: Unisolv and Allegra
Education:
- Essential: Registered Nursing Practitioner with SANC
- Essential: 3 year Diploma in Nursing or the 4 year degree
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Introduction
- Unicare is currently seeking to appoint a Pharmacist – Through The Night that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.
Job description
Duties will include but not limited to:
- To provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with the UniCare way of working, good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently execute all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure competent and motivated employees by overseeing training and development of Pharmacist Assistants and Pharmacist Interns in line with SAPC requirements when required.
- To build and maintain sound working relationships with relevant stakeholders
- To ensure integration and partnership with the clinic and healthcare departments resulting in a full offering to customers regarding their healthcare needs
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
Minimum requirements
Qualifications and Experience:
- B Pharm Degree
- 2 Years Experience after Community Service
- Retail Pharmacy experience - desirable
Skills, Abilities and Job Related Knowledge:
- SAPC and relevant legal knowledge
- Customer service orientated
- Effective patient care
- Professional counselling
- Integrity
- Ethical working practice and compliance
- Accuracy and attention to detail
- Tutorship and Coaching
- Team Player
Essential Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following instructions and Procedures
- Relating and Networking
- Coping with Pressures and Setbacks
go to method of application »
Introduction
- Unicare is currently seeking to appoint a Pharmacist Assistant QPB that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.
Job description
Job Objectives:
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Dispensing of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations in collaboration with the medical aid team
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
- Retail Experience
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
- Valid registration with SAPC
go to method of application »
Introduction
- We are looking to recruit 1 (One) permanent Stock Admin Manager QPB for Unicare. The role will be based in the Somerset West branch and will be reporting to the Branch Manager.
Job description
Job Purpose
- This is a strategic leadership role responsible for ensuring stock integrity, optimizing inventory processes, and ensuring compliance with industry regulations and company SOPs.
Job Objectives
- Have complete inventory oversight by managing and monitoring stock levels across the whole shop
- Ensure accurate recording of stock movements (receipts, issues, transfers)
- Prevent stockouts and overstock situations through effective forecasting
- Utilize inventory management systems to track and analyze stock data
- Implement and maintain sufficient stock control mechanisms and processes.
- Supervise and support stock control staff
- Provide training, coaching and performance management
- Foster a culture of accountability and continuous improvement
- Utilize strategies to improve stock control efficiency
- Ensure correct pricing principles are applied throughout the store
- Optimize storeroom layout and workflow for best space utilization
- Work closely with sales and finance teams
- Resolve discrepancies and coordinate stock-related problem-solving
- Ensure adherence to company SOP’s and other legal, regulatory and company standards
- Maintain accurate documentation for audits and reporting
- Prepare reports on stock performance, KPI’s and variances
- Lead three complete stocktakes per year, investigating variances and ensure accurate stock file
- To perform all stock control or inventory duties a assigned by Management
Minimum requirements
Education:
- Matric / Grade 12 (Essential)
- Diploma or Degree in Supply Chain, Logistics, or Business Management (Advantageous)
- QPB (Qualified Post-Basic) - (Essential)
Experience:
- Minimum 5–8 years’ experience in stock/inventory management, ideally within the pharmaceutical or FMCG industry
- At least 2 years in a supervisory or managerial capacity
Knowledge
- Healthcare product knowledge
- Stock distribution in a store
- Dormant stock control
- Computer literacy (Excel is essential)
- Numerically literate
Skills
- Communication skills
- Problem solving skills
- Logical and analytical skills
Personal Competencies
- Ability to work in a team
- Ability to work under pressure
- Time/ Deadline Management
- Attention to detail
- Must be task/results orientated
- Numerical skills
- Flexibility
go to method of application »
Introduction
- We are seeking to appoint a Clinic Manager that is: passionate about providing patient-centred clinic services, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Clinic Service and will be based in our 24hr Pharmacy in Somerset West.
Job description
Job Objectives:
- To lead and manager the delivery of all clinic services by aligning processes, resources, and priorities to meet patient needs, clinical standards, and financial targets.
- To drive service excellence and patient experience in order to optimise profitability and financial sustainability.
- To manage the clinic budget and resource allocation to deliver cost-effective clinic services.
- To evaluate, track and monitor service trends and patient feedback to implement continuous improvement initiatives in order to enhance patient experience and clinic performance.
- To maintain compliance with healthcare legislation, infection control protocols, and clinical governance frameworks to mitigate risk and uphold quality standards.
- To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
- To collaborate with internal and external stakeholders to support integrated patient care, referrals, and service expansion.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the branch, function and activities.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum requirements
Essential:
- Bachelor’s degree or diploma in Nursing, Health Sciences, or a related clinical field
- Registration with the South African Nursing Council (SANC) and relevant professional body (e.g. HPCSA)
- Proof of compliance with Continuing Professional Development (CPD) requirements.
Desirable:
- Postgraduate diploma or degree in Healthcare Management, Public Health, or Business
- Additional registration with a professional healthcare management body (e.g. SAMA, CMSA)
- Advanced Life Support (ALS) or training in infection prevention & control
- Accreditation or training in quality assurance, clinical governance, or risk management
Job Related Experience:
Essential:
- 8 years’ of clinical experience in a primary healthcare, clinic, or hospital setting
- 3 years’ experience in a supervisory or management role within a healthcare setting
- 2 years’ experience in managing day-to-day clinic operations, including rostering, stock control, and workflow planning
- 2 years’ experience with budgeting, resource planning, and cost control in a clinic or healthcare environment
Desirable:
- 3 years’ experience in specialised clinic services such as baby clinic, wound care, travel medicine, or women’s health
- Exposure to revenue generation, service pricing, and financial reporting
- Experience with external audit processes (e.g., COHSASA, ISO)
- Experience implementing patient satisfaction initiatives or community outreach programmes
Job Related Knowledge:
- South African healthcare laws, clinical governance, infection control protocols, and regulatory bodies (e.g. HPCSA, SANC)
- Budgeting, cost control, and financial reporting within a healthcare setting
- Principles of clinical quality, patient safety, risk management, and incident reporting
- Understanding patient-centred care principles and managing patient feedback
- Performance management and conflict resolution
- Familiarity with international healthcare standards
- Knowledge of specialised clinic services (baby, travel, wound, women's health, etc.)
- Knowledge of healthcare billing systems and reimbursement processes
- Knowledge of marketing or community engagement in healthcare
Job Related Skills:
- Clinic regulatory compliance
- Budgeting and financial management
- Driving profitability and expense management
- Time management
- Conflict resolution
- Problem-solving
- Customer service and patient care.
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Human resource management
go to method of application »
Introduction
- Unicare is currently seeking to appoint a Pharmacist Assistant QPB – Through The Night that is passionate about customer service. The role will be based at Unicare 24 Hour Pharmacy in Somerset West and will report to the Dispensary Manager.
Job description
Job Objectives:
- Interact with customers in a professional manner and with strict confidentiality within SOP and agreed timelines
- Dispensing of scripts and or any other claiming/capturing related procedure
- Accurate and complete handling of all profiles worked on
- Interact with health care professionals where needed
- Problem solving and follow up of queries
- Interact with customers via telephone or other means regarding medication and Healthcare Services
- Handling of queries regarding prescriptions
- Patient Profile management
- Assist with Chronic authorizations in collaboration with the medical aid team
- Liaison with all other departments
- Ad hoc requirements as per operational requirements
- High standards of customer service and care
- Efficient stock control and administration, including repacking of medicine
- Efficient dispensary administration
- Accurate compounding
- Provision of general health advice
- High standards of housekeeping and merchandise display
Knowledge:
- Product knowledge (including OTC)
- SAPC and relevant legal knowledge
- Sound knowledge of the chronic authorization process and procedures
- Customer service orientated
- Ethical working practice and compliance
Skills:
- Computer literacy (MS Office)
- Service orientated
- Team Player
- Integrity
- Accuracy and attention to detail
- Be able to use initiative in order to provide patient satisfaction
- Effective time management skills
- Adaptability
- Positive attitude
- Be able to work under pressure
Competencies:
- Adhering to Principles and Values
- Working with People
- Delivering Results and Meeting Customer Expectations
- Following Instructions and Procedures
- Relating and Networking
- Planning and Organising
Minimum requirements
Experience:
- Minimum 1 year in the role of Pharmacist Assistant Post Basic
- Retail Experience
Education:
- Further Education and Training Certificate Pharmacist Assistance (Essential)
- Valid registration with SAPC
go to method of application »
Introduction
- We are seeking to appoint a Frontshop Manager that is: passionate about retail and service excellence, able to build customer loyalty and lead a team to deliver a competitive advantage for the brand. This diverse role will focus on managing the full Front Shop 24hr business and will be based in Somerset West.
Job description
Job Purpose:
- To lead and manage delivery of the front shop plan through customer service excellence, operational efficiency, driving profitability and compliance in line with group policies and regulatory requirements in order to achieve the company strategy and operating plan.
Job Objectives:
- To achieve and exceed monthly and annual front shop sales and profitability targets by implementing effective merchandising, pricing, and promotional plans in line with group policies, standards and market trends.
- To manage optimal stock availability and minimal shrinkage through accurate stock management and compliance with stock control procedures in order to enhance profitability.
- To drive service excellence and delivery of exceptional customer experience in order to optimise profitability and financial sustainability.
- To manage the frontshop budget and resource allocation to deliver cost-effective operations.
- To manage and maintain housekeeping standards in line with health, safety, and merchandising standards.
- To evaluate, track and monitor service trends and customer feedback to implement continuous improvement initiatives in order to enhance customer experience.
- To develop a high-performing, engaged, and competent team in order to deliver sustained performance.
- To collaborate with internal and external stakeholders to support customer experience and efficient operations.
- To provide timely and accurate information in order to facilitate informed decision making, mitigate risks, and maintain effective control over the frontshop operations and activities.
- To manage financial, human, and other resources in order to deliver the operating plan and achieve business objectives.
Minimum requirements
Essential:
- 3 year Diploma or Degree in Retail Management, Business Management, or equivalent.
Desirable:
- Certificate or diploma in Customer Service or Sales & Marketing.
- Postgraduate diploma or degree in Retail or Business Management
Job Related Experience:
Essential:
- 5 years’ experience in retail operations
- 3 years’ experience in a supervisory or management role within a large retail setting
- 3 years’ experience in managing staff, stock control, and achieving sales targets.
- 2 years’ experience in managing day-to-day store operations, including rostering, stock control, and workflow planning
- 2 years’ experience with budgeting, resource planning, and cost control in a retail outlet
Desirable:
- Exposure to revenue generation, service pricing, and financial reporting
- Experience implementing customer satisfaction initiatives
Job Related Knowledge:
- Retail operations and store management
- Inventory and stock control systems
- Customer service principles
- Sales and promotional techniques
- POS systems and financial acumen
- Product knowledge
- Performance management
- Budgeting
- Health and safety standards
Job Related Skills:
- Leadership and team management
- Communication and interpersonal skills
- Conflict resolution and problem-solving
- Customer service and complaint handling
- Shift planning and workforce scheduling
- Merchandising and visual display
- Budgeting and financial management
- Driving profitability and expense management
- Time management
- Conflict resolution
- Problem-solving
- Analytical Skills
- Decision-Making Skills
- Human resource management
Job Related Competencies:
- Planning and Organising
- Delivering Results & Meeting Customer Expectations
- Deciding and Initiating Action
- Leading and Supervising
- Relating and Networking
- Adapting and Responding to Change
- Adhering to Principle and Values
- Analysing
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Introduction
- The Commercial Executive interprets the brand plan and leads category strategies, assortment and pricing, space and range execution, and promotion strategy.
- The role secures supplier commitment and negotiates favourable trading terms, collaborates with internal stakeholders, and communicates performance with clear insights and actions.
- This role will be based at Clicks Head Office in Woodstock, Cape Town reporting to the Chief Commercial Officer.
Job description
Job Purpose
- To drive competitive, sustainable growth for the Commercial division by leading category strategy, value retailing and supplier partnerships, in order to grow market share, improve margin and deliver business objectives. The role requires a deep category expert and a proven trader who can take the business to the next level in a highly competitive environment.
Job Objectives
- Develop category strategies and operating plans aligned to Commercial and Group priorities.
- Lead product assortment strategy, driving New and Only at Clicks to position the business as a destination in health and beauty.
- Execute space and range principles to deliver impactful in‑store execution and seamless digital merchandising.
- Drive the Value pillar through price policy, promotion strategy and trade terms to achieve margin, sales and customer outcomes.
- Define budgets and develop annual operating plans; monitor KPIs and course‑correct with data‑led proposals.
- Cultivate and manage supplier relationships; negotiate robust trading terms, joint business plans and service levels.
- Work collaboratively with Supply Chain, Stores, OMNI, Finance and Marketing to ensure end‑to‑end delivery.
- Build high performing teams through effective people management and development to meet current and future objectives.
- Streamline Merchandise ways of working across operating divisions to improve speed and efficiency.
Minimum requirements
Functional Expertise
- Deep category experience in FMCG and health and beauty with proven trading performance
- Value retailing expertise and sharp commercial judgement
- Digital savvy across e‑commerce, retail media and data‑driven merchandising
- Global thinking with local understanding of South African FMCG and customer missions
- Supply chain understanding from sourcing to shelf availability and fulfilment
- Financial planning, budget management and P&L ownership
- Supplier co‑op negotiations, trading terms and joint business planning
- Retail management, market trends and competitor analysis
- Relevant legislation, food and product labelling where applicable
Performance Measures
- Category sales, margin and market share growth
- Price perception and promotion ROI
- Supplier trading terms and joint business plan delivery
- Team engagement, capability and talent retention
- Operating plan delivery and process efficiency
Skills and Attributes
- Commercial acumen with strong negotiating skills
- Entrepreneurial mindset with enterprise thinking
- Tenacious and resilient with high ownership and follow through
- Analytical thinking with ability to leverage data and insights for decision-making.
- Strategic thinking and decision making
- Influencing and relationship building with internal and external partners
- Verbal and written communication with ability to present clear, actionable insights.
- Attention to detail and bias for action
- Authentic and principled leadership with strong trading capability and a genuine, people‑centred approach.
Minimum Education & experience requirements
- Education: Relevant degree (e.g., B Comm), essential; MBA or post graduate degree, desirable.
- Experience: Over 5 to 8 years in a senior commercial role in retail or FMCG with proven results.
- Track Record: Demonstrated category growth, margin improvement and successful supplier negotiations in competitive environments
Competencies
- Entrepreneurial and Commercial Thinking
- Analysing
- Deciding and Initiating Action
- Leading and Supervising
- Planning and Organizing
- Persuading and Influencing
- Delivering Results and Meeting Customer Expectations
- Formulating Strategies and Concepts
- Authenticity and Integrity
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Introduction
- We are seeking to appoint a Dispensary Manager who is passionate about helping people feel good and confident to lead a team to deliver high standards of patient care and service excellence in our new 24hour store based in Somerset West.
Job description
Purpose:
- To ensure the efficient operation of the dispensary and to ensure service excellence by leading and directing the pharmacy team to deliver high standards of Pharmaceutical care in order to meet sales and compliance targets, leading to a competitive advantage for the brand.
Job Objectives:
- To ensure and to provide high standards of pharmaceutical care, accurate and safe dispensing, including generic substitution, and the provision of advice in accordance with good pharmacy practice and within the legal scope of practice as outlined by the South African Pharmacy Council (SAPC).
- To efficiently manage and control all operational activities of the dispensary, including safe and responsible stock management, shrinkage, general housekeeping and administration in line with merchandising, SAPC regulations and company standards.
- To ensure the operational viability of the dispensary through sound financial management, focus on core dispensary and clinic targets, management of expenses and proactively taking appropriate action as required.
- To ensure competent and motivated employees, including learners and interns, through effective selection, leadership, management and on-going development in order to build capacity and capability to meet current and future business needs.
- To adequately schedule staff in line with the labour policy and the relevant labour model in order to ensure each department is fully and appropriately staffed, including ensuring weekly time and attendance and employee records are complete and submitted to HR.
- To manage customer service initiatives in the dispensary that results in a great customer experience, drives customer loyalty and achieves club card participation targets.
- To ensure integration and partnership with the clinic and healthcare ailse resulting in a full offering to customers regarding their healthcare needs.
- To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
- To drive cohesion, consistency and integration between the store operation, pharmacy and clinic teams.
- To drive a high performing business culture that delivers employee affiliation, customer satisfaction and shareholder value.
Minimum requirements
Experience:
- Essential: Minimum 3 years’ experience post community service year
- Essential: Minimum 1 year People Management experience
- Essential: Registration as Responsible Pharmacist with SAPC
- Desirable: Retail Pharmacy experience
- Desirable: Unisolve experience
Education:
- Essential: Registered Pharmacist with SAPC
Knowledge:
- SAPC and relevant legal knowledge
- Ethical working practice and compliance
- Knowledge of stock, cost, risk and compliance management procedures
- Knowledge of patient care, professional counselling
- Knowledge of customer service excellence
- Knowledge of labour legislation and IR practices
- Sound understanding and application of financial management principles
- Knowledge of competency based interviewing
Skills:
- Sound managerial, tutorship and coaching skills
- Results and target driven
- Planning and organizing skills
- Problem-solving skills
- Strong customer orientation
- Interpersonal skills (Customer service orientation and effective patient care)
- Computer literacy
- Strong financial acumen
Competencies:
Essential:
- Leading and Supervising
- Delivering Results and Meeting Customer Expectations
- Planning and Organizing
Desirable:
- Relating and networking
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
- Working with people
- Adhering to Principles and Values
go to method of application »
Introduction
- To deliver cost effective operational strategy and service excellence by leading and directing the store management teams in order to deliver on the brands sales, profit and compliance targets leading to a competitive advantage for the brand
Job description
- To implement area business opportunities to gain market differentiation that results in sales and profit growth through continuous competitor analysis
- To deliver and manage financial targets for the area
- To deliver and manage internal processes, procedures and compliance for the area
- To identify, escalate and deliver continuous business process improvements within the area that improves operational execution and manages risk
- To monitor area performance, identify and analyse trends, report on business performance and ensure appropriate actions are taken
- To generate, analyse and act on relevant reports and provide feedback within specified timeframes
- To be the customer's first choice health and beauty retailer by living and driving the company values
- To implement, drive and monitor customer service initiatives and take corrective action that results in a great customer experience and achieves club card participation targets
- To implement and deliver on the store expansion growth targets for the area that delivers convenience to the customer
- To implement the people strategy that ensures on-going pharmacy and professional development, builds capacity and capability to meet current and future business developments in line with the Brands Talent and Transformation agenda
- To support and deliver the regions retention strategy so as to sustain the staffing needs of the business with specific reference to scarce and critical skills and ensure consistent business performance
- To deliver adherence to HR policies and procedures that is aligned to corporate governance
Minimum requirements
Education and Experience Requirements:
- Essential: Grade 12
- Desirable: B.Com Degree or Diploma /B Pharm (retail/finance management, pharmacy or related)
- Minimum 5 years' experience in an area management role within a retail store operations environment with exposure to managing a diverse team
- Extensive people management experience
- Financial management experience (budgets, profit and loss statements, financial rations, etc.)
- Pharmacy experience needed
Job Knowledge and Skills Required:
- Retail, financial, risk Management
- Business Acumen
- Commercial and Entrepreneurial Awareness
- Communication Skills
- Interpersonal Skills
- Analytical Skills
- Decision-Making Skills
- Able to motivate people
- Persuading Skills
Essential Competencies
- Deciding and Initiating Action
- Leading and Supervising
- Adhering to Principles and Values
- Presenting and Communicating Information
- Analysing
- Planning and Organising
- Delivering Results and Meeting Customer Expectations
- Coping with Pressures and Setbacks
- Entrepreneurial and Commercial Thinking
Method of Application
Use the link(s) below to apply on company website.
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