Clinical Sales Consultant - Westville at Air Liquide

Sales Consultant is accountable for managing customer relationships to ensure customers receive value and Return on Investment from VitalAire products and services. Recognizing opportunities for cross-selling and up-selling through regular contact, including face to face visits, and monitoring of Customer needs.

• Identifying opportunities and setting up meetings with other divisions and/ or stakeholders in current customer accounts. To educate and inform the doctors about VitalAire services, products and equipment. To manage target areas and arrange appointments.
• Organize group training with doctors and nursing staff and administration regarding marketing and sales documentation.
• Monitoring of customer performance and report back to the prescribing doctors, to create interest in the product and ensure sales.
• Manage own territory, ability to travel country trips and monitor and research development and changes in assigned territories.
• Engage in continuous learnings to exhibit a thorough understanding of VA products and solutions.
• Monitoring of customer performance and report back to the prescribing doctors.
• Resolve complaints about products & services and provide after sales follow up to ensure excellent standard of service.
• Acting as a strategic advisor to all appropriate stakeholders within a customer account through continued research and detailed analysis to understand and anticipate customer needs.
• Following up and monitoring customer queries and complaints through effective interdepartmental communication to ensure timeous resolution.
• Establishing open communication channels between the customer and relevant departments within VA to ensure customer satisfaction.
• Prospecting on a consistent basis through cold calling, customer referrals and networking to obtain appointments with appropriate stakeholders
• Conducting effective preparation for appointments and engaging in continuous research on  customer needs and options, current market position, Industry opportunities and challenges.
• Setting-up meetings with prospective customers to diagnose needs, create value and present solution offerings.
• Ensures profitability for VA and effective service delivery to customers. 
• Contributing to monthly sales related reports and tracking sales performance against targets.
• Engaging in consistent research to build a thorough knowledge and understanding of territory, current industry, market and competitor trends and developments.

Educational Requirements

• Sales and Marketing Degree/Diploma
• Matric (Senior Certificate)

Experience

• 3 to 4 years previous sales experience in medical field
• Valid driver's license